Most professional services organizations are investing in #AI for client-facing work. 🤝 But there's a blind spot on the other side of the business... Billing, resourcing, estimation, and revenue recognition require a completely different AI approach, and most PSOs aren't there yet. Constellation founder R "Ray" Wang Ray Wang sat down with Robert Cesafsky, COO of Certinia, to dig into why collapsing probabilistic and deterministic #AI creates real risk, where human oversight matters most, and what it looks like when both sides of the business finally work together. Worth a watch if you're thinking seriously about AI in professional services. ⬇️ 📺 Watch the full interview on YouTube: https://lnkd.in/gGm97qZu
Project Management vs. Project Delivery: Why the Difference Finally Matters
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Also - how do you "charge" for agentic AI workers or do you not call it out in SoWs?
What specific types of service can be done by digital (agentic AI) "workers"
If you attempt to charge based on "outcome" then can you assess a given company's ROI vs another company's value received - which appears to be how you could assess "outcome"