Part 2 of our 3-part Group 1 Retail Training Academy series is live. Most training breaks down for one simple reason. The store is not a classroom. It is fast-moving, client-facing, and full of real-time demands. That is exactly why simulation matters. At the Group 1 Retail Academy, we believe teammates should have the opportunity to rehearse the moments that matter before they happen in front of a client. Role play, process practice, and real-world scenarios help build confidence, consistency, and a stronger client experience across the business. Our latest article unpacks why simulation beats shadowing alone and how it helps create scalable training across multiple Group 1 rooftops. Read the article at the link below. #Group1Automotive #AutomotiveRetail #BeyondBetter
Daryl Kenningham
2mo
👏👏👏👏👏👏
Timothy Larsen
2mo
Such a great concept! I got to hear about this last week during an interview! 🤞
Spot on. Training that goes beyond the classroom and simulates real-world client interactions builds confidence, consistency, and long-term performance. In my experience leading multi-rooftop operations, teams who rehearse critical scenarios consistently outperform those who rely on shadowing alone—both in customer experience and operational execution.