What If Healthcare Felt More Like Hospitality? Thank you to Eugene Borukhovich and Jim Joyce for having Seen Health co-founders Xing S. and Yang Su on #TheShot — as both the first brick-and-mortar healthcare innovators and the first twins featured on the show. In the conversation, Xing and Yang shared the story behind Seen Health: leaving high-growth tech careers to build the kind of care they would want for their own grandparents. A few themes stood out: 🤵 Why hospitality belongs in healthcare. Inspired by the Ritz-Carlton philosophy of “Ladies and Gentlemen serving Ladies and Gentlemen,” Xing explains how Seen Health is designed around dignity, respect, and attention to detail are embedded throughout the Seen Health experience. 🏎️ Why the first center is the “Roadster.” Yang compares Seen Health’s first center to the Tesla Roadster: a model built to prove what great care can look like today while laying the groundwork to scale it more affordably tomorrow. 🌱 Why founders should lean fully into who they are. Xing spoke about being “unapologetically yourself” as a founder — and how building an opinionated company helps attract the right people and creates the focus needed to do hard things well. ⚙️ How technology should be designed to serve in care delivery. Yang breaks down how Seen’s technology stack supports a vertically integrated “mini health system,” from sensors that prevent unsafe wandering to AI tools that take the drudgery out of compliant charting. ⬇️ Watch or listen to the full episode in the comments — and don’t miss the final question from Jim!
Most healthcare systems optimize for efficiency. This feels like it’s optimizing for people first and that’s where the real leverage is.
YouTube - https://youtu.be/f0uxCAOZf0k Spotify - https://open.spotify.com/episode/2cs7oRBirhRx2UUgvn1anO?si=3x4zGnq9RZ2SibpgrlJGNQ Apple Podcasts - https://podcasts.apple.com/us/podcast/yang-su-xing-su-why-the-tesla-roadster-strategy-is/id1509968688?i=1000756136771