Communication

I used to think having a voice meant always using it. The thing is, you can’t learn when you’re the one doing all the talking. In my younger days, I believed I had to speak up to let others know how much I knew. To show that I had something valuable to say. That I belonged. I was so focused on being heard, so I wasn’t really listening. With age, I realised that’s a mistake I needed to correct. These days, when I sit down with the youngsters – writers and directors who’ve just entered the industry, entrepreneurs or even creators – I’m mostly just all ears. I listen to them speak about things that never existed in my world. New technologies. New ideas. New ways of thinking. The kind of passion and energy that drives this generation. I could go on about the old-school ways of doing things. Or try to prove I know better. But I’ve realised there’s greater value in what I can absorb. Staying quiet allows you to pick up on things you would otherwise miss. Whether it’s the fresh perspective of a young founder, or the tech-driven solutions of a creative professional. And you know what? It’s worked for me. Being silent isn’t about hiding your voice. It’s about understanding when speaking up is valuable and when listening is the smarter choice. Sometimes, it’s just about being patient. About letting things unfold without forcing your way through. I’ve seen it play out in films, at work, even at home with my kids. When you’re quick to react, you’re quick to miss the point. But when you wait, when you allow yourself to listen, the answers often reveal themselves. It’s not just about learning or absorbing. It’s also about protecting yourself from saying or doing something you’ll regret. And then, there’s the part about speaking in anger. When you speak in anger, your words will always outrun your mind. You say things you can’t take back. It’s better to hold back, let the anger pass, and then speak with clarity. Knowing when to speak is important. But knowing when to stay silent - that’s where real power lies.

Just out in Harvard Business Review, summary of the Hybrid Experiment results and lessons on how to make hybrid succeed. Experiment: randomize 1600 graduate employees in marketing, finance, accounting and engineering at Trip.com into 5-days a week in office, or 3-days a week in office and 2-days a week WFH. Analyzed 2 years of data. Two key results A) Hybrid and fully-in-office showed no differences in productivity, performance review grade, promotion, learning or innovation. B) Hybrid had a higher satisfaction rate, and 35% lower attrition. Quit-rate reductions were largest for female employees. Four managerial lessons 1) Hybrid needs a strong performance management system so managers don’t need to hover over employees at their desks to check their progress. Trip.com had an extensive performance review process every six months. 2) Coordinate in-office days at the team or company level. Schedule clarity prevents the frustration of coming to an empty office only to participate in Zoom calls. Trip.com coordinated WFH on Wednesday and Friday. 3) Having leadership buy-in is critical (as with most management practices). Trip.com’s CEO and C-suite all support the hybrid policy. 4) A/B test new policies (as well as products) if possible. Often new policies turn out to be unexpectedly profitable. Trip.com made millions of dollars more profits from hybrid by cutting expensive turnover.

🧠 “How We Brainstorm And Choose UX Ideas” (+ Miro template) (https://lnkd.in/eN32hH2x), a practical guide by Booking.com on how to run a rapid UX ideation session with silent brainstorming and “How Might We” (HMW) statements — by clustering data points into themes, reframing each theme and then prioritizing impactful ideas. Shared by Evan Karageorgos, Tori Holmes, Alexandre Benitah. 👏🏼👏🏽👏🏾 Booking.com UX Ideation Template (Miro) https://lnkd.in/eipdgPuC (password: bookingcom) 🚫 Ideas shouldn’t come from assumptions but UX research. ✅ Study past research and conduct a new study if needed. ✅ Cluster data in user needs, business goals, competitive insights. ✅ Best ideas emerge at the intersections of these 3 pillars. ✅ Cluster all data points into themes, prioritize with colors. ✅ Reframe each theme as a “How Might We” (HMW) statement. ✅ Start with the problems (or insights) you’ve uncovered. ✅ Focus on the desired outcomes, rather than symptoms. ✅ Collect and group ideas by relevance for every theme. ✅ Prioritize and visualize ideas with visuals and storytelling. Many brainstorming sessions are an avalanche of unstructured ideas, based on hunches and assumptions. Just like in design work we need constraints to be intentional in our decisions, we need at least some structure to mold realistic and viable ideas. I absolutely love the idea of frame the perspective through the lens of ideation clusters: user needs, business problems and insights. Reframing emerging themes as “How-Might-We”-statements is a neat way to help teams focus on a specific problem at hand and a desired outcome. A simple but very helpful approach — without too much rigidity but just enough structure to generate, prioritize and eventually visualize effective ideas with the entire team. Invite non-designers in the sessions as well, and I wouldn’t be surprised how much value a 2h session might deliver. Useful resources: The Rules of Productive Brainstorming, by Slava Shestopalov https://lnkd.in/eyYZjAz3 On “How Might We” Questions, by Maria Rosala, NN/g https://lnkd.in/ejDnmsRr Ideation for Everyday Design Challenges, by Aurora Harley, NN/g https://lnkd.in/emGtnMyy Brainstorming Exercises for Introverts, by Allison Press https://lnkd.in/eta6YsFJ How To Run Successful Product Design Workshops, by Gustavs Cirulis, Cindy Chang https://lnkd.in/eMtX-xwD Useful Miro Templates For UX Designers, by yours truly https://lnkd.in/eQVxM_Nq #ux #design

Last week, I described four design patterns for AI agentic workflows that I believe will drive significant progress: Reflection, Tool use, Planning and Multi-agent collaboration. Instead of having an LLM generate its final output directly, an agentic workflow prompts the LLM multiple times, giving it opportunities to build step by step to higher-quality output. Here, I'd like to discuss Reflection. It's relatively quick to implement, and I've seen it lead to surprising performance gains. You may have had the experience of prompting ChatGPT/Claude/Gemini, receiving unsatisfactory output, delivering critical feedback to help the LLM improve its response, and then getting a better response. What if you automate the step of delivering critical feedback, so the model automatically criticizes its own output and improves its response? This is the crux of Reflection. Take the task of asking an LLM to write code. We can prompt it to generate the desired code directly to carry out some task X. Then, we can prompt it to reflect on its own output, perhaps as follows: Here’s code intended for task X: [previously generated code] Check the code carefully for correctness, style, and efficiency, and give constructive criticism for how to improve it. Sometimes this causes the LLM to spot problems and come up with constructive suggestions. Next, we can prompt the LLM with context including (i) the previously generated code and (ii) the constructive feedback, and ask it to use the feedback to rewrite the code. This can lead to a better response. Repeating the criticism/rewrite process might yield further improvements. This self-reflection process allows the LLM to spot gaps and improve its output on a variety of tasks including producing code, writing text, and answering questions. And we can go beyond self-reflection by giving the LLM tools that help evaluate its output; for example, running its code through a few unit tests to check whether it generates correct results on test cases or searching the web to double-check text output. Then it can reflect on any errors it found and come up with ideas for improvement. Further, we can implement Reflection using a multi-agent framework. I've found it convenient to create two agents, one prompted to generate good outputs and the other prompted to give constructive criticism of the first agent's output. The resulting discussion between the two agents leads to improved responses. Reflection is a relatively basic type of agentic workflow, but I've been delighted by how much it improved my applications’ results. If you’re interested in learning more about reflection, I recommend: - Self-Refine: Iterative Refinement with Self-Feedback, by Madaan et al. (2023) - Reflexion: Language Agents with Verbal Reinforcement Learning, by Shinn et al. (2023) - CRITIC: Large Language Models Can Self-Correct with Tool-Interactive Critiquing, by Gou et al. (2024) [Original text: https://lnkd.in/g4bTuWtU ]

The ‘So What?’ Rule How to Make Senior Leaders Listen You have less than 3 minutes to make an impression. That’s how long senior executives take to decide whether to engage with you or move on. If your message isn’t clear, concise, and compelling, you’re forgettable. Here’s how to command attention in high-stakes conversations with senior leaders: 1. Start with the End in Mind ↳ Before you speak, define the exact outcome you want. ↳ This keeps you focused, prevents detours. 2. First 30 Seconds: Get to the Point ↳ Don’t bury your message - start with the ‘so what?’ ↳ Lead with the key insight or ask, then expand. 3. Structure Your Message Using the 3C Framework ↳ Clear, Concise, Compelling - cut unnecessary details. ↳ Use bullet points, data, short narratives. 4. Frame It from Their Perspective ↳ Senior leaders value impact, risk, and RO - focus there. ↳ Speak their language - align with their priorities. 5. Energy > Words ↳ Confidence isn’t just what you say - it’s how you say it. ↳ Pace yourself, lower your pitch slightly. 6. Anticipate and Address Pushback ↳ Think ahead - what objections might they raise? ↳ Have clear, direct responses ready for challenges. 7. Don’t Over-Explain ↳ After making a key point, pause. ↳ Choose that over nervous rambling. 8. Stories & Data > Opinions ↳ Senior leaders trust evidence - not personal opinions. ↳ Use metrics, industry insights, real-world examples. 9. Handle Pressure Tactically ↳ Need time to think? Avoid filler words. ↳ Instead, say: "That’s a great question - here’s how I’d approach it…" 10. Lead with Solutions ↳ Senior leaders value problem-solvers, not complainers. ↳ Pair every issue you raise with solutions or trade-offs. 11. Close with a CTA ↳ End with clear next steps or a call-to-action. ↳ Avoid vague endings - be specific on what's next. The clearer you are, the faster they trust you. You already have the expertise, now make it impossible to ignore. What’s one thing everyone should do before speaking to executives? Let me know in the comments. ♻ Repost to help your network master executive communication. ➕ Follow me (Meera Remani) for high-impact leadership strategies

Just by being Black, the level of latitude you're given for behaviour – especially behaviour deemed "bad" – is often completely different. The consequences are harsher and the scrutiny is sharper. Take disciplinary matters, for example. Black employees are often judged more harshly for the same behaviours as their white counterparts. A Black professional might be labelled “difficult”, “angry”, “intimidating”, or “unprofessional” for expressing frustration in a meeting, while a white colleague might be excused as “passionate” or “assertive”. You know the type of comments – “Elizabeth is just expressing how she feels,” or “Johnny was just a bit hot under the collar.” The disparity isn’t just anecdotal – it’s backed up by research into workplace racial bias. Then there’s career progression. Black employees are frequently held to higher standards to earn the same recognition. Feedback like, “You need to prove yourself more” or “be more of a team player” is often levelled at those who have already delivered exceptional results. Meanwhile, others are promoted based on potential or likeability rather than consistent performance. Not sure if this is (or has) happened in your workplace? 1) Look at patterns in employee relations cases – Are Black employees disproportionately disciplined or receiving harsher feedback compared to their peers in similar roles? 2) Examine promotion criteria – Are Black employees expected to overperform just to be considered for opportunities, while others get ahead based on vague ideas of potential or even subpar performance? How do performance and potential ratings for Black employees compare with others? 3) Observe how behaviours are labelled – Is there a difference in the language used to describe similar actions? Are words like “angry” or “unapproachable” disproportionately applied to Black colleagues? For Black women, how are their traits described compared to non-Black women? For Black men, what “advice” is given under the guise of mentorship to ensure they aren’t perceived as “intimidating” or “scary” – particularly when they express frustration or anger? To address this, the first step is noticing the patterns (or not dismissing or acting defensively when it’s pointed out), the second is to question and avoid making assumptions that it is an “unfounded accusation” and the third? Well, that’s up to you. You can either take action or ignore it. I say that only because too many organisations are still struggling to get past the first step 🤷🏾♀️ 📹 Sterling K. Brown

One skill separates great communicators from average ones: Perspective-taking. The ability to see things from someone else’s point of view. But most people do it wrong. Here’s how to do it right, especially when you’re leading or being led: When you’re the boss, persuading down: You’re trying to convince Maria on your team to do something different. She’s pushing back. Your instinct might be to assert your authority. But that’s a mistake. Here’s why… Research shows: The more powerful you feel, the worse your perspective-taking becomes. More power = less understanding. So if you want to persuade Maria, don’t lean into your title. Do the opposite: dial your power down, just briefly. Try this: Before the next conversation, remind yourself: Maria has power too. I need her buy-in. Maybe she sees something I don’t. Lower your feelings of power to raise your perspective. From that place, ask: → What does she see that I’m missing? → What might be in her way? → What’s a win-win outcome? That shift changes the entire dynamic. Instead of steamrolling, you’re collaborating. And that’s how you earn trust and results. Now flip it. You’re the employee persuading your boss. It’s a high-stakes moment. You’re nervous. So do you appeal to emotion? No. Drop the feelings. Focus on interests. Here’s the key question: “What’s in it for them?” Not how you feel. Not your big dream. → Will it save time? → Improve performance? → Help them hit their goals? Make it about their world, not yours. Why? Because every boss has a mental shortcut: → Does this employee make my life easier or harder? Be the person who brings clarity, ideas, and upside. Not complaints, drama, or friction. In summary: → Persuading down? Dial down your power to see clearer. → Persuading up? Focus on their interests, not your emotions. Perspective-taking is a superpower, if you learn how to use it. Now practice, practice, practice.

🥗🍱🍝 "Have you eaten?" vs. "How is the weather today?" ☀️🌦️❄️ During a business trip in Asia, I started a meeting with a typical 'German' question about the weather. I was met with puzzled looks until I realized: it's always 31°C in Singapore – what a pointless small talk question! When I then asked the team how they would start a meeting, they suggested asking if and what everyone had eaten. They explained, "With a full stomach, the mind is primed for productivity!" I also remember a German colleague mentioning a product launch in summer. Our Asian colleagues responded, "Which summer do you mean? Here it's always summer!" --- As we work extensively in teams across countries, intercultural competencies are more crucial than ever! Experiences like these help us become more aware of cultural differences and tailor our communication accordingly. We just launched 8 "Culture Videos," featuring insights from Infineon Technologies colleagues worldwide on conversation starters, common pitfalls, meeting protocols, and feedback dynamics. Additionally, we have 12 one-page Learning Nuggets on "How to do business with Germans/Austrians/Indians/Filipinos...". These are quick yet insightful reads. For those needing more in-depth knowledge, we offer a range of intercultural trainings tailored to various professional contexts. 🥨 Now: "What have you eaten and what was your intercultural learning when collaborating with colleagues from different countries?"

85% feel anxious stepping in front of an audience. And that’s perfectly normal. But here’s the thing: Leadership isn’t about having the loudest voice – it’s about commanding attention with confidence and clarity. Here’s how to do exactly that - even if speaking in public makes you nervous: 🔹 Grab Attention Fast You only get 10 seconds before people switch off. Skip the “Thanks for having me.” Lead with something bold, surprising, or personal. 👉 Example: “Everything you believe about leadership? It’s likely wrong.” 🔹 Command the Stage Your non-verbal cues speak before you open your mouth. Stand upright, hold eye contact, and pause intentionally. This signals authority - even if you’re nervous inside. 🔹 Slow Down and Stay Clear Anxious speakers often race through words. Slow down. Keep sentences sharp and pause often.  Remember: Impactful communication is about connection, not perfection. 🔹 Create Interaction, Not a Performance Forget memorizing scripts. Instead, invite your audience into the conversation.  👉 Example: “Who here has faced this challenge before?” 🔹 Leverage the BMW Principle True confidence = Body + Mind + Words working in harmony. BODY: Breathe, ground yourself, and use meaningful gestures. MIND: Focus on serving your audience, not impressing them. WORDS: Be clear, avoid fillers, and embrace pauses. 👉 Example: Before stepping up, pause, ground your feet, and remind yourself – they need this message. 🔹 Handle Q&A Like a Leader Q&A often derails weak communicators.  Use the ABC Technique to stay on message: A: Answer briefly. B: Bridge to your key point. C: Communicate with clarity. 🔹 Close with Impact Too many talks fade at the end. Be intentional. End with a single clear takeaway and inspire action.  👉 Example: “If you remember one thing — let it be this: [insert key idea here].” Leadership isn’t about loving public speaking. It’s about making people listen. 💡 What’s your best tip for owning the room? Share it below ⬇️ 📌 Follow me, Oliver Aust, for daily leadership communication insights that make people listen.