Consulting Practice Advice

The day I took a 3 AM business call from New Zealand, I knew I'd failed. My girlfriend looked at me and said: "You don't own a business. Your business owns you." She was right. I'd built a successful company but forgot to build myself out of it. The best founders do one thing brilliantly: they build systems. Here's the framework that changed everything: 1. The $5,000 Hour Rule I audit my week every Sunday with one question: How many hours were actually worth $5,000? $5,000 hour tasks: • Vision setting • Hiring A-players • Strategic decisions • High-level partnerships $10 hour tasks: • Inbox zero • Editing videos • Micromanaging • Managing Slack threads Then I delegate, automate, or eliminate everything else. 2. The 4 Core Systems Most founders get lost in complexity. I focus on four systems: 1. Vision Clarity System Where are we going in 3 years? Everyone needs to know. 2. Role Definition System Who owns what? No overlap. No confusion. 3. Communication Rhythm System How do we stay aligned without endless meetings? 4. Decision Framework System How do we choose fast without me being involved? Build these four first. Everything else is noise. 3. Hire Solutions, Not Problems The worst hires ask: "Matt, what should I do?" The best hires say: "Here's the problem, here are 3 solutions, here's my recommendation." This one shift let me go from 16-hour days to 4-hour days. 4. The Rule of Three Anything I do more than 3 times gets documented. Loom plus Google Docs create playbooks so detailed a high schooler could follow them. Client onboarding? Documented. Team meetings? Documented. Customer complaints? Documented. If it's not documented, it doesn't exist in my company. 5. The Freedom Test Here's how you know your systems work: Can you disappear for 4 weeks without your business falling apart? I recently spent 3 weeks in the Dolomites with zero business calls. My team made every decision. Revenue grew 12%. Customers were happier. That's what real systems look like. Most founders build themselves into their business. Smart founders build themselves out of it. __ Enjoy this? ♻️ Repost it to your network and follow Matt Gray for more. Ready to learn how to remove yourself from operations? Get the complete system that helps founders multiply profits while working less: https://lnkd.in/eQ4RCByh

When I was a first-year lawyer, my partner explained that sometimes clients will come to you with a problem but without a clear scope or task. In those situations, we'd prepare a "reverse brief" to help them define the scope of work, desired outcomes, and next steps. If you need to prepare a “reverse brief” and aren’t sure where to start, here’s an example (and things to include): 1️⃣ Restate the Issues Summarize your understanding of the client’s issues. This shows you’ve listened and ensures you’re on the same page. 2️⃣ Clarify the Task Describe the work you believe you’ve been engaged to do. Be clear on the actions and deliverables (e.g. a formal report, an email advice etc). 3️⃣ Confirm the Outcomes Specify what the client’s goals are / what results you will achieve for the client. 4️⃣ Information / documents to be reviewed Set out the information / documents that you have been provided and will review. When there is a high volume of documents, it may be helpful to list them out, categorize them, and align with the client on what needs to be reviewed in detail. 5️⃣ Outline Next Steps Set out what will happen next and any required actions from the client. Where possible, set out the proposed timelines. 6️⃣ Seek confirmation Ask the client to confirm the brief, or otherwise provide comments on what needs to be changed in the brief. Anything else you would add / change when you’re preparing a reverse brief? ------ If you’re a junior lawyer looking for practical career advice - check out the free how-to guides on my website. You can also stay updated by sending a connection / follow. #lawyers #lawyer #lawstudents #legalprofession

Consulting isn’t dying—it’s evolving. The traditional "finder, minder, grinder" framework that has defined the industry for decades is being disrupted. As client expectations shift and technology advances, the reliance on junior-heavy teams and leverage-based profit models is under significant pressure. The future of consulting lies in a new model where hands-on leadership is paramount. Corporate and Private Equity clients expect senior-level Partners to actively drive strategy execution. They want seasoned professionals with deep expertise to lead from the front, ensuring that solutions are not just designed but delivered with measurable impact. Successful consulting firms will focus on outcomes rather than hours. By integrating AI and other technologies, they will accelerate efficiency and enable senior leaders to focus on delivering real value. Clients are increasingly drawn to results-driven approaches that prioritise entrepreneurial thinking and experimentation over time-based billing. As technology advances over analytical tasks, human consultants must excel in areas machines cannot replicate: creativity, emotional intelligence, and cross-disciplinary collaboration. Coaching clients on how to leverage technology effectively will become a core skill, alongside curiosity and adaptability.

Efficiency is the result of mastery, not luck. When someone completes a task quickly and skillfully, it’s not just the moment you’re paying for—it’s the decade of learning, failure, repetition, and refinement behind it. Speed is not cheap. It's earned. Respect expertise, value experience, and recognize that great work isn’t about how long it takes. It's about what went into being able to do something so well and so fast. After all, you're not paying for 30 minutes of work; you're paying for the 10 years it took to make it look effortless. ✅ Here's what it looks like in practice: 1. Design & Creative Work Example: A graphic designer creates a logo in under an hour. Why it matters: That logo represents years of learning typography, color theory, brand psychology, and countless hours refining their creative process. Fast doesn't mean easy—it means refined. 2. Software Development Example: A developer fixes a critical bug in 15 minutes. Why it matters: They’re not lucky—they’ve spent years learning systems, syntax, and patterns that allow them to instantly identify and solve issues others would spend hours on. You're not paying for keystrokes. You're paying for insight. 3. Legal & Consulting Services Example: A lawyer offers life-changing advice in a short meeting. Why it matters: Behind that advice are years of study, precedent analysis, and experience in negotiation or litigation. Their clarity is a product of complexity they've already mastered. 4. Trades & Craftsmanship Example: An experienced electrician diagnoses and repairs a problem in 20 minutes. Why it matters: They’ve done it hundreds of times. That precision comes from practice, not guesswork. Quick work is the dividend of deep knowledge. 5. Medical Field Example: A doctor makes a correct diagnosis in one visit. Why it matters: That moment of accuracy reflects years of education, clinical experience, and refined intuition. You're paying for judgment, not just time. ✅ Bottom line: If it looks easy, it’s because someone made it so—through effort, not shortcuts. ✅ Respect the craft. Honor the journey. Pay for the years, not the minutes. ♻️ Repost if this resonates. ➕ Follow Travis Bradberry for more and sign up for my weekly LinkedIn newsletter. Do you want more like this? 👇 📖 My new book, "The New Emotional Intelligence" is now available for preorder on Amazon. Order now and it'll be on your doorstep on Tuesday May 13th.

Stuck in an endless loop of client changes? Lost track of what revision this constitutes? Yeah. Been there. Done that. The secret? It's not about saying no. It's about saying yes to the right things upfront. Every project that goes sideways starts the same way: Vague agreements. Fuzzy boundaries. Good intentions. Six weeks later you're bleeding money and everyone's frustrated. Here's my framework after 30 years of running two 8-figure businesses: The SOW is your salvation. Not some boilerplate template. A real document that covers: • Exact deliverables (not "design work" but "3 homepage concepts, 2 rounds of revisions") • Hours of operation ("We respond M-F, 9-5 PST. Weekend requests get Monday responses") • Revision rounds spelled out ("Round 1 includes up to 5 changes. Round 2 includes 3.") • Feedback cycles defined ("48-hour turnaround for client feedback or the project may be delayed or additional fees may be incurred") But here's what most people miss— Don't work on client notes immediately. Client sends 37 pieces of feedback at 11pm Friday? Producer sends conflicting notes from the CEO? Marketing wants one thing, sales wants another? Stop. Collect everything first. Resolve the conflicts. Get on the phone and discuss it with your client to get alignment. Separate the "have to haves" from the "nice to haves". Then present unified changes. "Based on all feedback received, here are the 8 changes we'll implement. This constitutes revision round 2 of 3." Watch how fast the random requests stop. No extra work that goes unappreciated. No more feelings of being taken advantage of. Communicate before the crisis, prevents the crisis from happening. "Just so you know, we're entering round 2. You have one more included. After that, it's $X per additional round." No surprises. No awkward money conversations. No resentment. Scope creep isn't a them problem. It's a you problem. And that's good news, because that means you are in control. They're not trying to take advantage. They just don't know where the boundaries are because you never drew them. Draw the lines early. Communicate them clearly. Everyone wins. What's your most painful scope creep story? What boundary would've prevented it? Small Business Builders #projectmanagement #clientmanagement #businessgrowth

I’ve had 4 legal battles since starting my business. Could I have avoided them? Probably. But to be honest, I didn't have the funds to pay a proper lawyer, or the network of founders to ask the right questions to. I don't want that to happen to you. Here are 5 clauses I put in my contracts that might help you protect your work, your business and most importantly.. your sanity ↓ #1 Non-cancellable, non-refundable contracts. This shouldn’t even be an issue if you qualify your clients properly. BUT if someone signs, onboards, and then ghosts? We still get paid. And so should you 🤗 #2 Immediate or short payment terms Most businesses accept 30-to 90-day payment terms. I don’t. You wouldn’t work for 3 months without pay—so why should your business? Cash flow is your business’s lifeline. Protect it. #3 While we’re on payment terms… Your contract should include: → Interest on late invoices. → A clause that stops work if invoices aren’t cleared. → A guarantee that if a client delays the project, you still get paid. Your time isn’t free! #4 Your IP stays YOURS. Anything we bring into the agreement at Klowt stays ours. Anything we create for you is yours. Simple. I once ran a training session, and the client recorded it—then tried to sell it behind a paywall. Now, our contract states a £10,000 fine per breach. (And for that particular case, per breach = per view. 😅) #5 Don't work with d*ckheads. This isn't a legal clause, more legal... advice? 🤣 If someone is giving you red flags in any way at the beginning of your relationship, do not work with them. This could include but not limited to: - Focusing on immediate ROI. - Cost or discounts being a primary concern. - Pushing for work to kick off before contracts or payments. - Reaching out at inappropriate times - or in inappropriate ways. - Delaying initial payments. Legally binding contracts are a good insurance policy, but they're lengthy and expensive to implement if you actually have to go to court. So the best LEGAL advice I can give you as a 2x founder is, don't work with d*ckheads. And learn from my mistakes. It's a lot cheaper than learning from your own... trust me 😂. Was this helpful? 💜 I write a 2x weekly newsletter for founders and freelancers on topics like this. Join us here: https://lnkd.in/ejDbD94R

Procurement focus on OpEx 5x more than CapEx. Or get involved so late in CapEx it’s like lipsticking a pig. This can be dangerous to a company’s bottom line. So, how do we fix that? Let’s look at the differences first: CapEx Procurement: ➟ Purchases are often one-offs ➟ Large Purchases & for long-term use ➟ Likely custom made purchases OpEx Procurement: ➟ Weekly / Monthly payments ➟ Everything from software, raw materials to packaging ➟ Repeatable purchases How should we approach CapEx more effectively? 1. Don’t apply processes based on repeatability to CapEx CapEx is a one-time purchase and often something unique. Procurement teams working on CapEx projects need to focus on specifics: e.g. that all requirements are met, the budget & delivery timeline are delivered. 2. Track costs associated with change orders long after the contract has been agreed. Change orders can be a big part of Capital Expenditure and often even the scope changes long after the deal has been agreed. Procurement should ally with finance to keep track of the longer term financial outcomes. 3. Don’t muddy the waters between recurring costs and the one-time investment Specifications for CapEx are rarely “off the shelf”. You’re sourcing a unique product or deliverable. But some CapEx projects may have OpEx applicable components. E.g. a new building may well have recurring expenditures (e.g. network, maintenance, security). Keep visibility of these by separating them out instead of having them rolled into a blanket invoice. --- And here’s how Procurement can really add value in the sourcing process: ✅ In one major CapEx investment I supported 6 years ago, we put the emphasis on multimedia (blueprints, drawings, schematics) and full days of workshops and tours with all the bidders together in one place. This better communicates the requirements, helps the bidders ask the right questions and streamlines your time (not having to contact each supplier individually) ✅ Leave room in your RFP for true flexibility. Suppliers who deal with CapEx projects are often highly specialised and may well be in a better position to advise on the best approach to take than anyone from within your organisation. ✅ Make sure you have a detailed breakdown of costs in the bid responses. This helps proper analysis and supplier comparison. It also enables you to focus on the most expensive components to reduce the overall project expense. ✅ Use predictive insights and client reference calls By asking the right questions you can get a good barometer of how often and how much the change requests might cost. ——- What do you think of this advice? What would you add? Let me know in the comments. Hope that helps! Feel free to tag someone in your team who could find this helpful or ♻️ repost it to your network.

Most projects fail. But there’s a simple technique to give yours a fighting chance. It’s not a to-do list. It’s not a fancy tool. It’s not a 12-step system. It’s a single question that flips the way you think. Here’s how it works: It’s called a “premortem.” You’ve heard of a postmortem what went wrong after a project dies. A premortem asks: What if we ran that analysis now? Before anything dies. Before the first misstep. Before failure sets in. The premortem comes from psychologist Gary Klein. Here’s how to run one: → Gather your team. → Imagine it’s 2 years in the future. → The project has completely failed. → Ask: What went wrong? No sugarcoating. No happy talk. Start listing the causes of failure. Budget misfire? Wrong team? Lack of buy-in? Scope creep? Missed deadlines? You’ll be shocked how quickly people identify risks—once they feel safe predicting failure. Why this works: It defeats irrational optimism. • It turns hindsight into foresight. • It makes risk visible. • It aligns the team before chaos hits. Because the best time to fix a problem… is before it happens. Pre-mortems don’t require special skills. Just a shift in mindset: Don’t assume success. Assume failure—and reverse-engineer your way out. Ask: What will future-you wish you had done? Then… do that now. I run a premortem for every big project I take on. Writing a book? Premortem. Launching a podcast? Premortem. Planning an event? Premortem. It never guarantees success—but it always makes success more likely. Summary: The Premortem Playbook → Imagine future failure. → List the causes. → Turn those risks into action steps. → Adjust your plan today. It’s one of the most underrated tools in your productivity toolkit. Try it before your next project. You won’t regret it.

This is the most underrated way to use Claude: (and it has nothing to do with writing or coding) It's competitive intelligence. Using data that's free, public, and updated every single week. Here's my extract step by step guide: Step 1. Go to claude .ai. Step 2. Select the new Claude "Opus 4.6." Step 3. Turn on "Extended Thinking." Step 4. Pick a competitor. Go to their careers page. Step 5. Copy every open job listing into one doc. (Title. Team name. Location. Full description) Step 6. Save it as one .txt or .docx file. Step 7. Search the company at EDGAR (sec .gov) Step 8. Download its recent 10-K or 10-Q filing. (Official strategy, risks, and financials - all public.) Step 9. Upload both files to Claude Opus 4.6. Step 10. Paste this exact prompt: "You are a competitive intelligence analyst at a rival company. I've uploaded [Company]'s complete current job listings and their most recent SEC filing. Perform a strategic intelligence analysis: → Cluster these roles by what they suggest is being built. Don't use the team names they've listed. Infer the actual product initiatives from the skills, tools, and responsibilities described. → Identify capabilities or teams that appear entirely new — not mentioned anywhere in the SEC filing. These are unreleased bets. → Find roles where seniority is disproportionately high for a new team. This signals executive-level priority. → Cross-reference the SEC filing's Risk Factors and Strategy sections with hiring patterns. Where are they investing against a stated risk? Where did they flag a risk but have zero hiring to address it? → Predict 3 product launches or strategic moves this company will make in the next 6-12 months. State your confidence level and cite specific job titles and filing sections as evidence. Format this as a 1-page competitive intelligence briefing for a CMO." What you'll find: → Products that don't exist yet but will in 6 months. → Priorities that contradict what the CEO said. → Risks they told the SEC but aren't addressing. This is what consulting firms charge $200K for. It took me 10 minutes. I used the new Claude 'Opus 4.6' for a reason: ✦ It read 60 job listing & a 200-page filing together.  ✦ And connects dots across both. ✦ It is superior in thinking and context retrieval. That's why I didn't use ChatGPT for this.

Law alone is no longer enough. Clients today don’t just want a memo on risk. They want to know how that risk impacts their product launch, their valuation, and their compliance in a world driven by AI and global regulation. This is why multidisciplinary legal teams are emerging as winners. Lawyers who collaborate with economists, engineers, coders, and policy experts aren’t sidelined. They lead. They shape strategy, deliver clarity, and redefine value for clients. I’ve explored this shift in my latest column. Multidisciplinary Legal Teams Are Winning: Here’s Why (See below). Would love to hear your take. Are we ready to break away from traditional models and embrace hybrid teams? #Law #LegalInnovation #FutureOfWork #Leadership #LegalProfession #Strategy