Contents
- Overview
- Administration
- Authentication
- Charging-and-Billing
- Databases
- Devices
- Email-to-Print
- Find-Me-Printing
- Installing-Uninstalling-and-Migrating
- Integrated-Scanning
- Logs
- Mobility-Print
- Notifications
- Novell
- Pocket-Hive-Troubleshooting-Articles
- Print-Jobs
- Print-Provider
- Print-Queue-Deployment
- Print-Queues
- Releasing-Print-Jobs
- Reporting
- Scripting-and-APIs
- Security-and-Privacy
- Upgrading-or-Downgrading
- User-Client
- User-Interface
- Web-Print
Contents
- Overview
- Administration
- Authentication
- Charging-and-Billing
- Databases
- Devices
- Email-to-Print
- Find-Me-Printing
- Installing-Uninstalling-and-Migrating
- Integrated-Scanning
- Logs
- Mobility-Print
- Notifications
- Novell
- Pocket-Hive-Troubleshooting-Articles
- Print-Jobs
- Print-Provider
- Print-Queue-Deployment
- Print-Queues
- Releasing-Print-Jobs
- Reporting
- Scripting-and-APIs
- Security-and-Privacy
- Upgrading-or-Downgrading
- User-Client
- User-Interface
- Web-Print
Troubleshooting Articles
THE PAGE APPLIES TO:
Last updated September 30, 2025
Contents
- Overview
- Administration
- Authentication
- Charging-and-Billing
- Databases
- Devices
- Email-to-Print
- Find-Me-Printing
- Installing-Uninstalling-and-Migrating
- Integrated-Scanning
- Logs
- Mobility-Print
- Notifications
- Novell
- Pocket-Hive-Troubleshooting-Articles
- Print-Jobs
- Print-Provider
- Print-Queue-Deployment
- Print-Queues
- Releasing-Print-Jobs
- Reporting
- Scripting-and-APIs
- Security-and-Privacy
- Upgrading-or-Downgrading
- User-Client
- User-Interface
- Web-Print
Contents
- Overview
- Administration
- Authentication
- Charging-and-Billing
- Databases
- Devices
- Email-to-Print
- Find-Me-Printing
- Installing-Uninstalling-and-Migrating
- Integrated-Scanning
- Logs
- Mobility-Print
- Notifications
- Novell
- Pocket-Hive-Troubleshooting-Articles
- Print-Jobs
- Print-Provider
- Print-Queue-Deployment
- Print-Queues
- Releasing-Print-Jobs
- Reporting
- Scripting-and-APIs
- Security-and-Privacy
- Upgrading-or-Downgrading
- User-Client
- User-Interface
- Web-Print
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Administration
- 'Assistive Technology not found' errors
- Decreasing the load for Print Deploy environments
- MapDB Errors in PaperCut NG/MF
- Print Provider error of "address is not valid in its context"
- server-command.exe shows a memory error "Java heap space"
- Troubleshooting and optimizing Server Performance
- Using SSL Packet Inspection (Man-in-the-Middle) with PaperCut NG/MF
- When the PaperCut Server Won't Start
- Windows Connection Limit
Authentication
Charging and Billing
Databases
Devices
- Devices Connecting to the Wrong Server IP Address
- Konica Minolta Authentication Failure
- Konica Minolta Device Status Errors
- Konica Minolta embedded application shows "Connecting to server"
- Resetting the Lexmark embedded Solution Framework (LeSF)
- SHA1 error message on Konica Minolta
- SSL Connection Issues with some Xerox devices and PaperCut
- Toshiba Print Driver asks you to Specify LDAP Server when printing
- Troubleshooting Escrow (Insufficient Funds) when users try to login to devices
- Troubleshooting PaperCut MF embedded devices
- Troubleshooting the PaperCut Fiery Program
- What does “You are charging to a restricted account” mean?
Email to Print
- "Error while fetching mail - AUTHENTICATE failed" message when you’re using Email to Print
- Recent Issues with IMAP or POP3 for Microsoft Exchange Mail Servers
- Tabloid/Ledger (11x17) jobs print as Letter (8.5x11)
- Troubleshooting Email to Print issues when using IMAP OAuth for Microsoft 365, Office 365, Outlook.com
Find Me Printing
Installing, Uninstalling and Migrating
Integrated Scanning
Logs
- Debug output (collect logs) from the Active Directory provider
- How to enable SSL debug mode
- How To Filter The Windows Event Log By IP Address
- Important Log Files to Check
- Providing Error dump files to support for PaperCut NG/MF
- Saving Abnormal Spool Files
- Use the Windows Event Viewer to track printing events
Mobility Print
- Capturing Spool Files with Mobility Print
- DNS_ERROR_DP_DOES_NOT_EXIST
- Printers disappear after running the Windows Mobility Print installer
- Speed up Mobility Print Rendering
- Tabloid/Ledger (11x17) jobs print as Letter (8.5x11)
- Troubleshooting Mobility Print and Lightspeed
- When printing to Canon drivers, the print job owner name is SYSTEM
Notifications
Novell
Pocket & Hive Troubleshooting Articles
Print Jobs
- Attempted to be Unpaused
- Capturing a Linux Spool File
- Capturing Spool Files with Mobility Print
- Excel Printing Issues
- Incorrect copy count with mopier mode
- Jobs getting logged twice in PaperCut
- Print jobs called "Remote Downlevel Document" (and How to Fix Them)
- Print Jobs Not Being Tracked by PaperCut
- Print Jobs Not Held or Paused in Hold/Release Queue or for Client Popup
- Print Jobs stuck with the status of "Sent to printer"
- Print Jobs stuck with the status of “Printing”
- Render Print Jobs on Client Computers
- Saving Abnormal Spool Files
- Tabloid/Ledger (11x17) jobs print as Letter (8.5x11)
- The Job Owner is ComputerName$
- Troubleshooting jobs attributed to the wrong user or wrong owner name
- Troubleshooting Missing or Disappearing Print Jobs with PaperCut NG and MF
- Troubleshooting page count and color detection issues
- Use the Windows Event Viewer to track printing events
- When printing to Canon drivers, the print job owner name is SYSTEM
- Why was this job 'Temporarily Hidden'?
- Windows Print Job Order
Print Provider
Print Queue Deployment
Print Queues
- 'Hold for Authentication' Error in Mac Print Queue
- "The specified port cannot be added"
- Common Mac Printing Issues
- Configuration error - no compatible queues for redirection
- CUPS Host Error
- CUPS raises an error on Linux (queue stops) after enabling PaperCut on the queue
- Duplicate Printers
- Fixing encoding problems/unintelligible characters appearing in PaperCut LPD job queue
- Localhost showing in Printer list
- PaperCut and Host-only drivers
- Printing from Microsoft Edge Browser and other Windows 10 and 11 Store Apps
- Printing to PaperCut Global Driver from Adobe Reader
- Slow Connection with Windows Print Servers
- Slow Printing on Some Sharp Copiers
- Special considerations with Windows Type 4 print drivers
- Tracking print-related application failures back to a print driver name
- Troubleshooting Global Print Driver Issues
- Troubleshooting Missing or Disappearing Print Jobs with PaperCut NG and MF
- Troubleshooting Slow Printing
- Troubleshooting the PaperCut Fiery Program
- Troubleshooting when the Toner Status is missing or incorrect
- Unable to Add a Printer
- Unable to edit CUPS config file
Releasing Print Jobs
Reporting
Scripting and APIs
Security and Privacy
Upgrading or Downgrading
User Client
- 'ditto: can't get real path for source' Error
- 'Unable to connect to server' error when starting client
- 'Unable to successfully retrieve valid data from secure connection to server' error when starting client
- High CPU usage in the client software
- High memory usage in the client software
- Problems starting the User Client, resulting in a 'local cache' error
- The user client is already running
- Troubleshooting PaperCut User Client Not Popping Up
- User Client Exits After Log in - login script
- User Client shows “No shared accounts available”
- Why do I only get dots in my popup?
- Why Is My User Client Running Slowly?
- Why is my username saved?
- Why is the client software preventing exit?
- Windows error 'Windows cannot access \\server\PCClient' when launching the client shared folder