We're a global people business - the leading recruitment consultancy in iGaming, having placed over 14,000 candidates in casino and sports betting jobs worldwide.
We’re the #01 global leader in iGaming recruitment. Our team of 80+ recruiters deliver a full suite of recruitment services and enterprise talent solutions. Since 2001 we’ve placed 14,000+ candidates in specialist iGaming jobs within the online gambling and sports betting space. As part of The Conexus Group, our global networks within iGaming are unrivalled. Recruiting or expanding? Let’s talk talent!
Hiring specialists of hard-to-reach candidates? You've come to the right place - we're the world's Leading recruitment consultancy for iGaming employers
Expanding or scaling up? Our talent services - including Recruitment process outsourcing (RPO) and project-based services - are a game-changer for growth.
Pentasia believes in building more diverse, equitable and inclusive workplaces. That starts with our own team, a group of 80+ individuals from a wide range of backgrounds and over 20 nationalities. Together, we use our influence to advocate for greater diversity, equity and inclusivity within our industries.
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Pentasia believes in building more diverse, equitable and inclusive workplaces.
Technology Director
Our client is seeking a Director of Technology who can step into a leadership position and galvanize their existing IT. This individual must have extensive knowledge in system architecture and infrastructure, particularly with the technologies they rely on such as AWS, Microsoft SQL, and Kafka.
They need someone who can bring comprehensive expertise in future-proofing their technology stack—ensuring that they're not only maintaining the current infrastructure but also continuously optimizing and upgrading it to deliver best-in-class performance and availability.
The Tech Director will also need to be heavily involved in several system integration tasks, with a strong focus on network security and redundancy to ensure system protection and maximum uptime.
The product department handles software development and third-party content integrations. Therefore, the critical skills that need to be concentrated on are in network system security, network infrastructure, redundancy, performance management, data personnel management, and ensuring seamless connectivity between their stores and the system.
This also includes overseeing the hardware and peripherals used throughout the organization, such as kiosks, ATMs, and POS terminals.
While a background in gaming would be a plus, it’s not a necessity. However, we would certainly favor candidates who come from that specific area.
About the Role
We are seeking an experienced and highly analytical Head of Operations to lead and scale our iGaming operations in Brazil. Based in Recife with a hybrid working model, this role will be responsible for driving operational excellence, optimizing promotional performance, and ensuring seamless coordination across commercial, marketing, and product teams.
The ideal candidate brings strong iGaming industry knowledge, hands-on leadership experience, and a data-driven mindset to support sustainable growth in a fast-paced, regulated environment.
Main Responsibilities
Lead and oversee all day-to-day operational activities across the iGaming business in Brazil
Develop, implement, and optimize operational processes to improve efficiency and performance
Manage and evaluate promotional campaigns, bonuses, and player incentives to maximize retention and revenue
Monitor KPIs, player behavior, and operational metrics to support strategic decision-making
Work closely with Marketing, Product, CRM, Compliance, and Customer Support teams
Ensure full compliance with local and international regulatory requirements
Drive continuous improvement initiatives and operational best practices
Prepare regular performance reports and insights for senior management
Lead, mentor, and develop operations and support teams
Support market expansion and localization strategies for the Brazilian audience
Desired Experience and Qualifications:
Minimum 2 years of experience in the iGaming industry
Minimum 3 years of experience in a Head of Operations or senior operational leadership role
Strong understanding of promotions, bonuses, CRM campaigns, and player lifecycle management
Highly analytical profile with proven experience using data to drive decisions
Solid knowledge of operational KPIs, reporting, and performance optimization
Experience working in regulated gaming environments is highly desirable
Strong leadership, people management, and stakeholder communication skills
Ability to work in a fast-paced, high-growth environment
Excellent problem-solving and organizational skills
Fluent in Portuguese and English is preferred
SALES DEVELOPMENT REPRESENTATIVE : London (Hybrid) - Launchpad your career into the online gambling world!
Join an award winning, tech-driven company
Hybrid model - London based office
Travel the world to the likes of Brazil, Miami, Las Vegas, and Barcelona for Trade shows frequently
Build elite sales skills in a fast-moving, ever-evolving industry
Your responsibilities will be:
Proactively hunt and secure new business for technology solutions within the online gambling industry
Own end-to-end prospecting activity, driving high-volume outbound alongside inbound lead conversion
Identify, qualify, and prioritise high-value opportunities through rigorous market and account research
Lead confident, high-impact discovery calls to uncover commercial pain points and buying intent
Build and relentlessly manage a strong sales pipeline, forecasting accurately against revenue targets
Develop and deliver compelling, commercially focused proposals that move deals forward
Target decision-makers across lottery, casino, and sports betting operators
Work closely with sales leadership to accelerate deal progression and close new revenue
Track market movements, competitor activity, and emerging opportunities to stay ahead
Maintain tight CRM discipline and ownership of all prospect and pipeline data
Continuously refine outreach, messaging, and sales approach to maximise conversion and results
Does this sound like you or someone you know? Reach out to Guy Derham at Pentasia.
It’s a cliche, but the iGaming industry never stands still. New markets are emerging, regulations are evolving, and operators are constantly looking for the next big opportunity. Expansion - whether into a newly regulated jurisdiction or a high-growth region - is an exciting but complex challenge.
Ask any CTO in iGaming what keeps them up at night, and chances are, the answer isn’t server outages or compliance updates (though, let’s be honest, those don’t help). No, the real headache is people - finding and keeping the right tech talent.