Duke Derrian

In this candid video, Duke Derrian shares a real-life story from his customer service job. He explains a situation where he made an error and discusses the importance of clear communication, not making assumptions, and following proper procedures. This is a practical lesson on professionalism and accountability.

In this comedic skit, Duke Derrian portrays a man on a headset during a work meeting. He delivers a series of relatable jokes about work-from-home life, including sharing screens, unhelpful coworkers, and family drama, all while maintaining deadpan expressions. The humor is derived from exaggerated yet familiar office scenarios.

Watch as Duke Derrian, in his signature gray robe and headset, navigates a hilarious customer service call. He uses humor and firm boundaries to address an irate client who brings up astrology and religion, demonstrating how to professionally manage difficult conversations while staying true to company policy.

A customer service agent wearing a headset is shown in a tense phone call. He explains to the caller that he cannot proceed without the correct account information, which starts with an 'X' or 'Y'. The agent states he has presented all options and will disconnect if the caller does not provide the information within one minute. The scene captures a common frustration in customer support interactions.

A man wearing a headset recounts a surprising customer service experience where he was paid for hours he didn't work. He explains how his manager discovered a payroll error, corrected it, and why she waited until after the audit to make the change.

In this direct-to-camera explainer, a man wearing a headset and a grey shirt sits at a desk with a keyboard. He passionately addresses a common misunderstanding about medical specialists, using the example of optometrists. With emphatic hand gestures and clear text overlays, he explains why seeing a specialist like an optometrist often requires paying a specialty copayment, even if you don't think of them as a 'specialist.' He further clarifies that other providers, such as ophthalmologists, are considered specialists, and this distinction is crucial for insurance purposes.

In this candid review, Duke Derrian shares his unfiltered thoughts on using Kendra's Caramelized Onion Seasoning. He compares it to other seasonings he's used, like Texas Buttery Steak Powder and Pepper Ba Ba, and expresses confusion about why the seasoning didn't work for him. He discusses his cooking process, mentioning ingredients like chicken wings, leg quarters, ground beef, and spare ribs, and reflects on his own cooking skills.

In this comedic skit, Duke Derrian plays a customer service agent dealing with a client named David who refuses to take his medication. The agent, using a headset and a serious tone, insists on the importance of taking the medicine before proceeding with a request to remove a password. The video captures a funny interaction highlighting the challenges of managing difficult customers.

In this direct and insightful video, Duke Derrian shares his real-world approach to managing difficult customer service calls. He breaks down the meaning of 'pardon' versus 'sorry,' demonstrates how to politely end unproductive conversations, and provides a clear, actionable framework for handling frustration professionally. This is a must-watch for anyone working in support roles or looking to improve their communication skills.

A customer service representative, wearing a headset and seated at a desk, engages in a tense conversation with a caller named Emily. The agent, who is speaking into the microphone, challenges Emily's information, stating he has already spoken to someone named Miss Shizinsky. He questions where she got her details and accuses her of prolonging the call. The agent then informs Emily that if she wants to remain active during the conversation, he will have to put her through to the provider. Emily thanks him and says 'go ahead, Emily.' The agent continues, saying Miss Shizinsky stated that she never spoke to this contractor, and asks where Emily got that information from. The agent states that Emily made up that whole story. The agent then says that Miss Shizinsky told him that she had received that was the difference between the rate that Emily normally charges and the rate that the contractor charged. The agent says that because Miss Shizinsky made him think Emily was balanced, he sent it to be rebuilt. The agent concludes by saying that he told Emily before he called that it was nothing that was of any consequence.

In this tense customer service call, a representative explains why they cannot process a secondary insurance claim without the necessary plan information. The caller's frustration builds as the agent emphasizes the importance of providing details associated with their Social Security number. This clip captures a real-world scenario where proper documentation is crucial, highlighting the challenges of navigating insurance systems.

A man in a grey robe and headset delivers a comedic rant during what appears to be a customer service call. He expresses frustration at being given unnecessary personal details, stating he only needed the price of a prescription. His animated expressions and sarcastic tone highlight a relatable workplace scenario.

Watch this intense customer service interaction where a representative, Duke Derrian, firmly stands his ground during a challenging call. He refuses to transfer the caller without proper information, demonstrating assertive communication skills. This clip is a masterclass in de-escalation tactics and maintaining control in a high-pressure situation.

In this candid conversation, Duke Derrian shares his perspective on dealing with debt collection agencies. He discusses the importance of honesty and proactive communication, emphasizing that ignoring bills won't make them disappear. With a direct and relatable tone, he explains why he doesn't take these calls personally and offers practical advice for anyone facing similar financial challenges.

A customer service agent, identifiable as Duke Derrian, is visibly frustrated while trying to assist a caller. He repeatedly states he cannot hear the person and questions their ability to speak clearly. The caller's background noise and unclear speech lead to a breakdown in communication, which the agent humorously attributes to the caller possibly having had surgery on their mouth. This comedic interaction highlights the challenges of remote customer support.

A customer service representative, wearing a headset and a grey robe, vents his frustration during a phone call. He explains that he didn't ask for the customer's full name initially but now needs it to process a payment. He criticizes the customer's condescending tone and lack of listening skills, stating he won't process the payment if the conversation continues. The agent emphasizes the importance of clear communication and active listening in professional settings.

Watch a real-life customer service call where a representative, Duke Derrian, demonstrates how to professionally handle a frustrated client. This engaging clip offers valuable insights into conflict resolution, active listening, and maintaining composure under pressure. Perfect for anyone looking to improve their communication skills.

In this candid vlog-style clip, Duke Derrian shares two relatable stories about social etiquette. He starts by recounting an incident where he held a door open for someone who then walked through without acknowledging him. He then transitions to another story about being pulled over by a valet who wanted to park his car in a 'valet only' spot, leading to a humorous confrontation. The video captures his real-time reactions and commentary, offering a slice-of-life perspective on everyday awkward moments.