Human-like interactions are reshaping customer engagement and automation, The Research Insights finds. (Featured on SpeechTechMag.com.)
Jul 01, 2025
21 Percent of U.S. Brands saw declining CX Index scores for the second year in a row, Forrester reported at its CX Summit. (Featured on DestinationCRM.com.)
Jun 25, 2025
NiCE Interactions Day 2 speakers bring the attention back to artificial intelligence. (Featured on DestinationCRM.com.)
Jun 19, 2025
CX Mpower Agents and integrations with AWS and Snowflake are among the highlighted innovations unveiled today. (Featured on DestinationCRM.com.)
Jun 17, 2025
The global customer support software market is set to grow at 21.1 percent CAGR, Valuates predicts
Jun 10, 2025
AI is making social support more of a viable option this time around. (Featured on DestinationCRM.com.)
Jun 04, 2025
Grand View Research expects the market for conversational artificial intelligence to grow by almost 24 percent for the next five years.
May 21, 2025