SysAid

📣This is big news! SysAid has been recognized as one of the Emerging Leaders in the 2025 Gartner® Innovation Guide for Generative AI Technologies Report in the category of AI Knowledge Management Apps / General Productivity! “In our view, this recognition truly reflects the momentum we’re building with our AI-driven solutions. Our team is focused on pushing boundaries, finding smarter ways to help organizations, and making a meaningful difference with AI,” said our CEO, Avi Kedmi. Curious to know more? Get all the details here! 📖✨ https://lnkd.in/d5maxQcH #SysAid #GenerativeAI #Innovation

🆕 July's product updates are here, don’t miss what’s new in SysAid!

🔍 Welcome back to our AI Agent Corner. Meet Scan for Major Incidents—your AI-powered early warning system for IT disruptions. This AI agent scans all open tickets in SysAid, flags potential Major Incidents using ITIL 4 best practices, and sends Slack alerts for critical issues (Severity 5). 💡 Use it to: • Detect system-wide outages • Find clusters of related tickets • Escalate fast when leadership needs to know Outputs in JSON or markdown. Actionable insights, zero guesswork. More AI agents coming soon 👀

🌟Make sure to tune into our session, you won’t want to miss this one ↘️

How do you support over 900 users across 9 countries with a small IT team? For Simbec-Orion, a clinical research organization, the answer was to simplify and streamline with SysAid. Since implementing the platform, they’ve cut ticket resolution time by 50%, reduced second-line escalations by 75%, and gained much-needed visibility across their IT environment. A solid example of how structure and automation can go a long way in a complex, fast-moving organization. Read the full case study ↘️

Happy SysAdmin Day to the heroes behind the helpdesk. This year, we wrote you a song. 🎶 Give it a listen and enjoy your moment: Thanks for everything you do, from all of us at SysAid — humans and AI agents alike 🎶🎉 #SysAdminDay #SysAid #ITSM

🔍 Welcome back to our AI Agent Corner. Meet Generate Wrap-up to SR, your behind-the-scenes documentation hero. This AI agent pulls together everything from messages and worklogs to system activity and telemetry, creating a clear, professional summary of the entire ticket. Use it at any point in the support process to keep your records clean and your handoffs seamless. 💡 Use it to: • Automatically generate detailed worklog updates • Capture key events, changes, and conversations • Simplify shift changes and final documentation No more manual summaries. Just accurate, AI-powered wrap-ups. More AI agents coming soon 👀

🎊 Our customers have spoken! We've just made the 2025 Capterra Shortlist for help desk and IT asset management. Big thanks to our amazing customers for the reviews and support!

🔍 Welcome back to our AI Agent Corner. Meet the AI Triage Agent – your new go-to for fast, ITIL-aligned incident handling. It uses LLM reasoning to auto-update categories, urgency, priority, and assignments based on your rules. It processes new tickets in order or can triage a specific one using the serviceRecordId. All changes are logged with clear triage notes using SysAid’s APIs. 💡 Use it to: • Auto-triage new incidents • Set priorities by ITIL standards • Assign tickets to the right staff More AI agents coming soon 👀

🎯 Think your IT team knows what users want? They might think so, but the data often says otherwise. Join our CCO, Francis Li, for a live webinar on how to build a real end-user satisfaction program, not just another survey, but a strategy that drives results. What we’ll cover: ✅ The biggest missteps IT teams make with feedback ✅ How to build a structured, actionable program ✅ Quick wins to boost satisfaction and show value fast 💡 If improving end-user experience is on your roadmap, you don’t want to miss this. https://lnkd.in/dGdu2aNa