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Zendesk named a Leader in the 2025 Gartner® Magic Quadrant™

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Graph provided by Gartner, showing Zendesk as a leader.

Built for real resolutions, not deflections

As a recognized leader in the 2025 Gartner® Magic Quadrant™ for CRM Customer Engagement Center, we believe Zendesk continues to deliver the only AI-first platform purpose-built for service for over 100,000 customers around the globe.

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Why leading organizations choose Zendesk

Authority in AI-powered service

Scalable solutions that combine reliability with next-generation AI innovation

The Resolution Platform advantage

Only complete AI-first solution purpose-built for real solutions - not just deflections

Customer and employee service transformation

Streamlines support with intelligent workflows, rapid time-to-value, and transparent, outcome-base pricing

Trusted by 100,000+ companies

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Disclaimer: Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

GARTNER is a registered trademark and service mark of Gartner, Inc. and/or affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.

Gartner, Magic Quadrant for the CRM Customer Engagement Center, By Pri Rathnayake, Drew Kraus, Francesco Vicchi, Jim Robinson, 27 October 2025

Learn why Gartner® named Zendesk a Leader in 2025

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