277 questions
0 answers
Virus infection
My Surface laptop seems to be infected by a virus. How do I get protection against viruses and remove the virus
Surface | Surface Laptop | Safety and security
asked 2025-07-08T01:40:49.6833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(182.40000000000003, 76%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAL%3C/text%3E%3C/svg%3E)
Arjen Lugtenburg
0
Reputation points
asked 2025-07-08T01:40:49.6833333+00:00
Arjen Lugtenburg
0
Reputation points
0 answers
SurFace Pro 8, (technical service contact)
Hola. I have a SurFace Pro 8. It was working very nice (I was very happy with it; previously I had SurFace Pro 4, also excellent). Some days ago, it turned off, and since then, not able to switch on back. Every time I try, the screen tries to start,…
Surface | Surface Pro | Display and screen
3,217 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(281.6, 59%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EB%3C/text%3E%3C/svg%3E)
0 answers
Temp files on my desktop in Windows 11?
Recently, I'm getting temporary files on my desktop. Not really a problem, just annoying.
Surface | Surface Pro | Performance and maintenance
1,988 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(9.6, 28.000000000000004%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMJ%3C/text%3E%3C/svg%3E)
0 answers
How do I get a PIN for a NEW Surface Pro?
I have a new (reconditioned) Surface Pro. I went through all the usual set up and configuration menus, logged in as myself, and then it said it needed restarted. Once it restarted it asked for PIN rather than a password. And I had not set a PIN so I…
Surface
Surface
A Microsoft tablet computer.
119 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(278.4, 15%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJW%3C/text%3E%3C/svg%3E)
2 answers
One of the answers was accepted by the question author.
Getting Surface HD Digital AV Adapter to work
Hello. I am writing this because I just brought a Surface HD Digital AV Adapter from the Microsoft Store. When I connect the Surface HD Digital AV Adapter to my HDMI cable already connected to the HDTV, and connect the other end of the Surface HD Digital…
Surface
Surface
A Microsoft tablet computer.
119 questions
asked 2013-05-16T22:37:19+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Anonymous
asked 2025-07-07T16:28:16.88+00:00
Anonymous
1 answer
Docking station with no power light
I connect the docking station to the power and I have no light indicating that the docking station is on. I checked that I have 12V at the power supply.
Surface
Surface
A Microsoft tablet computer.
119 questions
asked 2015-11-30T22:39:11+00:00
Anonymous
asked 2025-07-07T16:28:16.88+00:00
Anonymous
3 answers
One of the answers was accepted by the question author.
Can you change settings on Surface Pro for US English Keyboard when using French Keyboard?
Split from [this thread.] Question: Even if the keyboard is in French, can you not change the settings on the surface pro for US English keyboard? using an English keyboard, I can currently change settings between French and English via the computer…
Surface
Surface
A Microsoft tablet computer.
119 questions
asked 2015-01-21T16:15:48+00:00
Anonymous
asked 2025-07-07T16:28:16.88+00:00
Anonymous
3 answers
Can I connect 2 external monitors to Surface Laptop i5 ?
I have one Mini DP port and one USB 3.0 port.
Surface | Surface Laptop | Display and screen
1,092 questions
asked 2022-07-05T11:37:12+00:00
Anonymous
asked 2025-07-07T16:28:16.88+00:00
Anonymous
2 answers
My camera is still having issues after 2 years. Why does it deny access to apps?
Hello, I have had issues with the Surface camera for over 2 years now. Microsoft refused to honor my warranty and send me a replacement so I have just been trying to deal with these issues. My camera will randomly stop working even though it says in…
Surface | Surface Book | Sound and camera
134 questions
asked 2024-03-25T14:54:16+00:00
Anonymous
asked 2025-07-07T16:28:16.88+00:00
Anonymous
4 answers
Add discontinued Windows RT app for additional users?
I have a Surface 2 running Windows RT 8.1. It has two user accounts (one for me, one for my wife) that both have Administrator access. My Windows user files got corrupted so I added a new user account and deleted the old one. Unfortunately, I lost some…
Surface | Other
1,181 questions
asked 2018-03-30T10:38:33+00:00
Anonymous
asked 2025-07-07T16:28:16.88+00:00
Anonymous
40 answers
One of the answers was accepted by the question author.
Surface Pro 2 & Arc Touch Mouse Surface Edition
I've got a Surface Pro 2 and a Arc Touch Mouse Surface Edition. My Surface Pro sees the mouse and responds to mouse movement, however when I open the Microsoft Arc Touch Mouse Surface Edition Settings Program it tells me I don't have an Arc Touch Mouse…
Surface | Surface Pro | Power and battery
2,291 questions
asked 2013-12-01T15:53:59+00:00
Anonymous
asked 2025-07-07T16:28:16.88+00:00
Anonymous
1 answer
One of the answers was accepted by the question author.
Surface pro laptop 2 smoking from charging port when on charge!!!
Hi my laptop has recently started smoking for the charging port when the cable is slotted into the laptop!!!!
Surface | Surface Laptop | Power and battery
906 questions
asked 2019-06-09T19:32:52+00:00
Anonymous
asked 2025-07-07T16:28:16.88+00:00
Anonymous
1 answer
Microsoft Surface 4 Pro Battery Drain Firmware Fix
Hi! My SP4 battery is draining even when its turned off. I'm wondering if Microsoft will also publish a firmware update for SP4 like the SP6 241.1.139.0 that fixed the battery drain problem? Or if that firmware update is applicable to the SP4
Surface | Surface Pro | Power and battery
2,291 questions
asked 2022-06-27T17:02:51+00:00
Anonymous
asked 2025-07-07T16:28:16.88+00:00
Anonymous
1 answer
Surface Ergonomic Keyboard batteries get loose
Has anyone had a problem with their Surface Ergo Keyboard where it suddenly gets stuck repeat-typing the last character (when it loses Bluetooth connection), then sometimes reconnects, sometimes it doesn't. It seems to be something loose, and then the…
Surface | Accessories | Surface mice and keyboards
551 questions
asked 2021-08-05T23:59:25+00:00
Anonymous
asked 2025-07-07T16:28:16.88+00:00
Anonymous
1 answer
Magnetic Strip coming off of Surface Pro 6 Signature Type Cover
I've got a Surface Pro 6 with a Signature Type Cover. I've had the main tablet replaced when the kickstand on my original one became detached at one of the hinges. My replacement arrived in March this year and worked like new for a few months, however…
Surface | Accessories | Surface Type Cover
410 questions
asked 2020-11-25T14:08:26+00:00
Anonymous
asked 2025-07-07T16:28:16.88+00:00
Anonymous
1 answer
Surface Book 2 Burn-In/Ghosting
I recently bought a Surface Book 2 and noticed that some images that have been on screen for a while sort of stay there when I go to different apps, though it seems to only really appear on darker apps such as photoshop or spotify. Any ideas?
Surface | Surface Book | Display and screen
1,125 questions
asked 2018-03-31T16:57:59+00:00
Anonymous
asked 2025-07-07T16:28:16.88+00:00
Anonymous
5 answers
Dead? TPM screen only/Surface Pro 3/Windows 10
Surface Pro 3, Windows 10 Contacted four times to Microsoft and every times tried, it got worst. Now they said no repair service available because Surface Pro 3 is discontinued. Full reset failed after it could recover Windows 8 (original), then I…
Surface | Surface Pro | Install and update
3,157 questions
asked 2021-02-27T14:47:26+00:00
Anonymous
asked 2025-07-07T16:28:16.88+00:00
Anonymous
2 answers
One of the answers was accepted by the question author.
Unable to open Settings on Surface Pro
Recently procured MS Surface Pro come with Windows 10 Pro (Model 1796). After basic settings and run windows update (this update is automatically running when activate the machine for the first time), i found that the user (with local administrators)…
Surface | Surface Pro | Install and update
3,157 questions
asked 2018-01-17T05:11:00+00:00
Anonymous
asked 2025-07-07T16:28:16.88+00:00
Anonymous
1 answer
Out of warrenty cracked screen on surface laptop
The screen has cracked on my out of warrenty Surface Laptop 3 15". I'm trying to work out if I can get my home insurance to pay for repair - on the Microsoft website it quotes £667 to fix, but nothing about postage costs. Impossible to talk to…
Surface | Surface Laptop | Display and screen
1,092 questions
asked 2024-09-19T09:37:40+00:00
Anonymous
asked 2025-07-07T16:28:16.88+00:00
Anonymous
4 answers
Laptop Stuck on Continuous Blue Screen Loop
Hi, I have a Windows laptop which has been continuously crashing on a blue screen loop and I could not get to use it, at all. The laptop is currently running Windows 11 and has been working fine for a bit after the new version was installed. Here is the…
Surface | Surface Go | Performance and maintenance
254 questions
asked 2024-04-24T23:08:20+00:00
Anonymous
asked 2025-07-07T16:28:16.88+00:00
Anonymous