111 questions
2 answers
BitLocker recovery key not working
I received a blue screen of death. It asked me for my BitLocker recovery key. I went to aka.ms/myrecoverykeyfaq and found the recovery key. I entered it; it looped me back to the blue screen of death. Is the issue that I need a new recovery key?
Surface | Surface Book | Safety and security
asked 2025-07-05T15:56:09.22+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(217.60000000000002, 59%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAD%3C/text%3E%3C/svg%3E)
Aref Dajani
0
Reputation points
answered 2025-07-06T07:54:15.11+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 39%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKH%3C/text%3E%3C/svg%3E)
Kai Ho
230
Reputation points Microsoft External Staff
Moderator
1 answer
Surface Slim pen 2 lagging at a certain line on the screen
I'm currently running into this problem: My slim pen seems to be lagging at the certain line shown in the picture, other parts of the screen are fine. I tried using the pen on different apps, the same issue happened. I tried using my fingers to draw at…
Surface | Surface Pro | Display and screen
3,097 questions
asked 2025-07-05T06:43:45.1166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(262.40000000000003, 39%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMN%3C/text%3E%3C/svg%3E)
Mai Nguyen Le Phuong
0
Reputation points
commented 2025-07-06T07:51:39.1566667+00:00
Mai Nguyen Le Phuong
0
Reputation points
1 answer
One of the answers was accepted by the question author.
Microsoft Pro won’t charge. Screen is black with an image of rectangular battery with white bar. Tried holding down the start button several times; tried a different charge cord; flipped the plug around; light on tip of charge cord as soon as plugged in
Microsoft Pro won’t charge. Battery dead. Black screen with image of rectangular battery with white bar. Tried: Using a different charge cord flipping the charge cord around holding the start button for 20 seconds (tried several times) using a…
Surface | Surface Pro | Power and battery
2,188 questions
asked 2025-07-06T01:58:18.76+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(137.6, 70%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELT%3C/text%3E%3C/svg%3E)
Linda Tuck Chapman
0
Reputation points
edited the question 2025-07-06T07:01:18.2266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(67.2, 19%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESK%3C/text%3E%3C/svg%3E)
simo-k
10,655
Reputation points
Volunteer Moderator
1 answer
Surface Pro Edition 11 AMD64
Having just purchased a Surface Pro with 5G I am at a loss as to how to print from it. If the solution is that it is not able to print to my OKI Mc853 then sadly it will be going back. Sad because the machine is perfect for my requirements.
Surface | Surface Pro | Network
793 questions
asked 2025-07-05T20:49:17.4433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(35.2, 95%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIS%3C/text%3E%3C/svg%3E)
Iain Sharratt
0
Reputation points
answered 2025-07-05T20:49:17.5633333+00:00
Q&A Assist
1 answer
Why is the Surface Pro Charger Such an Awful Design? What is Microsoft doing to fix this?
The charging cable/cord for my Surface Pro has been problematic from the start. Such an awful design in that the weird tubular plug/connector to the Surface Pro comes out all the time and the thin cord bends to have to connect the weird tubular plug to…
Surface | Surface Pro | Safety and security
590 questions
asked 2025-07-04T17:34:48.6466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 98%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELR%3C/text%3E%3C/svg%3E)
Lisa Rykert
0
Reputation points
commented 2025-07-05T15:45:25.5066667+00:00
Barb Bowman
10
Reputation points MVP
Volunteer Moderator
0 answers
Surface pro 7th edition will not print on Canon IP 8750. I have tried to resolve this but there is a no answer? is this fair on me?
Purchsed in good faith 7th edition Surface pro hat cannot print onmy Canon printer (IP 8750). In contact with 'support' no positive answer is this really fair on the consumer that a known problem has not/cannot be resolved? A loyal customer.
Surface | Surface Book | USB-C
33 questions
asked 2025-07-05T14:26:49.4033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(83.2, 30%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPC%3C/text%3E%3C/svg%3E)
Paul Charnock
0
Reputation points
commented 2025-07-05T15:19:16.6766667+00:00
Barb Bowman
10
Reputation points MVP
Volunteer Moderator
1 answer
Microsoft Recovery Image
I had Windows 11 working perfectly fine on my Surface Studio Laptop 2. I wanted to refresh it, so I wiped the PC and reinstalled Windows 11 using the Surface Studio Laptop 2 specific recovery drive. But now the PC boots in an infinite loop with Blue…
Surface
Surface
A Microsoft tablet computer.
115 questions
asked 2025-07-05T01:06:45.6433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(131.20000000000002, 52%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3E0%3C/text%3E%3C/svg%3E)
05887777
0
Reputation points
edited an answer 2025-07-05T14:19:14.0633333+00:00
Barb Bowman
10
Reputation points MVP
Volunteer Moderator
1 answer
Microsoft Surface Laptop 7 initially specs was stated to suggest styluses/pens (active). Now I find after buying a few from the community that they have stated that they don't!! Surface laptops always did, and the latest device never stated otherwise
Microsoft Surface Laptop 7 initially specs was stated to suggest styluses/pens (active). Now I find after buying one that the community has stated that they don't!! Surface laptops always did, and the latest device never stated otherwise. This laptop's…
Surface | Surface Laptop | Display and screen
1,057 questions
asked 2025-07-05T00:55:06.8666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(182.40000000000003, 60%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EFM%3C/text%3E%3C/svg%3E)
Fahad Mushtaq
0
Reputation points
answered 2025-07-05T08:59:16.13+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(115.19999999999999, 40%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Ami2025
155
Reputation points Microsoft External Staff
Moderator
1 answer
How can I start Surface pro 3 when is blocked by blue screen because of bit-locker problem
Surface pro 3: Screen blocked because blue screen blue screen because system wants bit-locker key bit locker key is available but how can I go to a screen to type the key
Surface | Surface Pro | Safety and security
590 questions
asked 2025-07-04T14:14:58.0833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(96, 82%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDM%3C/text%3E%3C/svg%3E)
Dr. Michael Kollmannsberger
0
Reputation points
answered 2025-07-05T08:47:56.6033333+00:00
Ami2025
155
Reputation points Microsoft External Staff
Moderator
1 answer
Is each tag uniquely mapped to the correct Surface Laptop serial number or device ID?
Is each tag uniquely mapped to the correct Surface Laptop serial number or device ID?
Surface | Surface Laptop | Install and update
758 questions
asked 2025-07-04T17:19:15.5333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(272, 34%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECS%3C/text%3E%3C/svg%3E)
Chellam Sankaran
0
Reputation points
answered 2025-07-05T07:52:28.6133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(230.39999999999998, 49%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIT%3C/text%3E%3C/svg%3E)
Ian Trinh
320
Reputation points Microsoft External Staff
Moderator
1 answer
Reset Microsoft Surface
I've messed up my new Surface pro and need to change to its original settings a don't know how
Surface | Surface Pro | Performance and maintenance
1,911 questions
asked 2025-07-04T16:05:19.2533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(9.6, 92%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECR%3C/text%3E%3C/svg%3E)
Carol Robertson
0
Reputation points
edited an answer 2025-07-04T16:26:38.1133333+00:00
Barb Bowman
10
Reputation points MVP
Volunteer Moderator
2 answers
Keyboard doesn't connect to Microsoft Surface upon startup
I've just purchased a Surface Pro 11 and a keyboard. I find that whenever I turn on the Surface, the keyboard doesn't work unless I physically detach it from the Surface and then reattach it. Does anyone know how to solve this?
Surface | Surface Pro | Performance and maintenance
1,911 questions
asked 2025-07-04T06:35:39.11+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(48, 28.999999999999996%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ET%3C/text%3E%3C/svg%3E)
Tim
0
Reputation points
answered 2025-07-04T15:25:02.34+00:00
Barb Bowman
10
Reputation points MVP
Volunteer Moderator
1 answer
Sirim certification
Is the SIRIM certification mark printed on the power supply that comes with Surface 3 Go tablets sold in Malaysia? If it is not, what is the requirement to have it printed.
Surface | Surface Go | Power and battery
226 questions
asked 2025-07-04T06:46:19.31+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(134.4, 49%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIS%3C/text%3E%3C/svg%3E)
Ismadi Saidi
0
Reputation points
answered 2025-07-04T10:49:32.18+00:00
Kai Ho
230
Reputation points Microsoft External Staff
Moderator
1 answer
Bought a Surface Pro and returned it the day after, May 28th and still not refund
We are still waiting for a refund for our Surface pro for Business that was over 2k. We have been told they have to do them manually because they have a problem. We know they received the item back and have the proof, which they have confirmed. We…
Surface | Other
1,140 questions
asked 2025-07-03T08:03:30.14+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(96, 34%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKB%3C/text%3E%3C/svg%3E)
Karen Burt
0
Reputation points
edited the question 2025-07-04T10:18:27.2+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(57.599999999999994, 67%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELZ%3C/text%3E%3C/svg%3E)
Lizzie-Z
75
Reputation points Microsoft External Staff
Moderator
0 answers
App compatability on Surface Laptop Snapdragon X Elite
I just got the laptop home and in the course of setting it up I see that the Xbox ultimate game pass I bought doesn't work (only streaming games work). Are there any other programs that won't work on this computer? Is there a list somewhere? I don't plan…
Surface
Surface
A Microsoft tablet computer.
115 questions
asked 2025-07-04T04:16:10.4166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(278.4, 97%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ES%3C/text%3E%3C/svg%3E)
SlapShot12
0
Reputation points
edited the question 2025-07-04T04:16:49.4633333+00:00
SlapShot12
0
Reputation points
2 answers
Can't charge anymore.
I have a Microsoft Surface Laptop model 1950 that just died because it won't charge. The charging cord still has a light on. Is there any way to tell if the charging port is faulty or the battery is faulty? Can it be replaced? Thank you.
Surface
Surface
A Microsoft tablet computer.
115 questions
asked 2025-07-02T20:23:30.19+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(134.4, 53%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EB2%3C/text%3E%3C/svg%3E)
Bamboo 256
0
Reputation points
answered 2025-07-03T19:38:51.3066667+00:00
Barb Bowman
10
Reputation points MVP
Volunteer Moderator
1 answer
One of the answers was accepted by the question author.
My screen is blinking after the recent update
Hello, My device screen is blinking continuously after the recent update, hoping for solution i have raised a question earlier, yet it is locked now. I have already gone through all the steps in the…
Surface | Surface Pro | Display and screen
3,097 questions
asked 2025-07-02T00:12:28.6266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(182.40000000000003, 76%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EYA%3C/text%3E%3C/svg%3E)
yossra ali
20
Reputation points
commented 2025-07-03T14:05:23.54+00:00
yossra ali
20
Reputation points
1 answer
Surface go 2 get stuck on windows logo
My surface go 2 get stuck on windows logo during booting. I tried by: pressing the windows button for 30 seconds pressing the power and volume up button for 15 second created a recovery usb key tried pressing volume down and then power button on…
Surface | Surface Go | Power and battery
226 questions
asked 2025-07-03T12:05:09.7933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(108.80000000000001, 89%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBD%3C/text%3E%3C/svg%3E)
Babou Diallo
0
Reputation points
answered 2025-07-03T13:01:34.39+00:00
Marc Vernon
75
Reputation points
Independent Advisor
1 answer
How to disable Smart Charging for Surface
Hello, I have a surface pro 9 and I notice smart charging is on. I found ways to turn it off for a while but it would automatically turn it back on after a charge. Problem right now is that I need to use it for 4 hours at a time, with no charging during…
Surface | Surface Pro | Power and battery
2,188 questions
asked 2025-07-03T05:56:03.8333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(108.80000000000001, 77%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EK%3C/text%3E%3C/svg%3E)
kibi
0
Reputation points
edited an answer 2025-07-03T06:40:08.2833333+00:00
Marc Vernon
75
Reputation points
Independent Advisor
2 answers
smart charging not showing in surface app
the smart charging selection is not showing in the surface app. CoPilot says: Update the Surface App Open the Microsoft Store app Go to Library > Get updates Make sure the Surface app is version 74.8150.129.0 or later But the latest version in…
Surface | Surface Pro | Power and battery
2,188 questions
asked 2025-07-02T17:11:26.9133333+00:00
SagivShiv-3626
5
Reputation points
answered 2025-07-03T00:03:49.0833333+00:00
Ami2025
155
Reputation points Microsoft External Staff
Moderator