Migration from Data Center to cloud

This page explains the migration support details for the app content from Data Center to Cloud.

Pre-requisites

Ensure to install Create on Transition for Jira, version 7.7 or later, and Jira Cloud Migration Assistant on the Data Center instance.

Migration process

1. Install (and configure) Create on Transition for Jira on your cloud instance.

2. Install Jira Cloud Migration Assistant on the Data Center instance from which you intend to migrate the Create on Transition for Jira workflow and app configurations. 

3. Use System > IMPORT AND EXPORT > Migrate to cloud to navigate to the migration screen where you can migrate global app configurations, workflow configurations, and/or users and groups, as required. For more information, refer to this page.

Differences between Data Center and Cloud versions of the app

Limitations

When a user has configured the Acting user field in the post functions, this field is not migrated and the user has to manually update it.

It is recommended that the administrator creates the following field entities if they have not been migrated by JCMA:

• Components

• Fix versions

• Affected versions

• Labels

• Reporter

• Assignee

• Watchers

Substitution variables processing

Custom fields

• When substitution variables are used to set custom fields in the source instance, the following representations are not currently supported in workflow post function migrations:

  • entry_customfield_<issue key>

  • values_customfield_<custom field id>

  • values_customfield_<issue key>(entry)

  • transition_customfield_<custom field id>

• In the add custom field section, if the Data Center instance has substitution variables, then they will not be migrated. Only selected values will be set.

Others

When the following fields are defined using substitution variables in the source instance, they are not processed and are copied as-is to the target instance:

• JQL query

• Acting user

Problem reporting

If you experience any problems or behavior changes that are unexpected, refer to Help and open a ticket with us. This helps us identify and prioritize fixes and improvements.