Services Australia

Congratulations to our staff from across our agency who have been recognised with a Pinnacle Achievement Award. Dedicated individuals and teams who demonstrate outstanding achievements in service delivery, leadership, collaboration, innovation, team performance and business excellence are awarded each year. We’re grateful for the hard work and passion of our staff who are driven to help Australians in their communities through a variety of roles both face-to-face and behind the scenes. Please join us in celebrating our nominees and winners 👏👏

If you're a carer, check out the Carer Gateway. Our friends at the Department of Health, Disability and Ageing have more info 👇

Our videos are internationally recognised 🏆 We’ve been awarded certificates of merit for 5 of our videos at the International Social Security Association Video Award 2025. The videos were used throughout the year to raise awareness of our services and help customers and communities. You might have seen them here on social media, on our website or in one of our service centres. These videos show how we’re making government services easier and accessible for everyone. From protecting customers from scams to shining a light on our specialist staff who help people across the country access our payments and services. The ceremony took place during the ISSA World Social Security Forum where our Chief Data Officer, Tenille Collins accepted the certificate on behalf of our agency. Congratulations to all the teams involved in creating the videos, and our staff on the ground who make a difference every day! 

A new era of Centrepay – see what we’ve improved! Over the past 2 years, we’ve talked to customers, businesses and advocates to learn more about what they need from the service. We’ve used this feedback to help us improve Centrepay to better protect our customers. These improvements will help our customers manage their own expenses and foster financial independence. We’ve also strengthened business access to Centrepay and we’ll only approve businesses who can show us they’ll provide protections for our customers and comply with our updated contracts. Visit the link in the comments below for more information.

Every day our staff are putting our vision into action – helping make government services simple so people can get on with their lives.  Through our online form, along with complaints and other feedback, we collect customer compliments which give us insights into how we’ve made a positive impact.  All over the country there are stories and compliments like this left for our staff. We can’t share them all, but here’s a small snippet of the difference they're making for our customers.   Well done Amy, Mahbubul and Kulwinder 👏👏👏

There are many big moments in life that can be stressful. We’re focussed on making our services simple, helpful, respectful and transparent, so you can easily access our payments and services when you need them. Moving into aged care can be a complicated stage in life. We’re improving things by helping customers understand their aged care options. We’ve trained 80 staff across the country to be Aged Care Specialist Officers who can help customers understand the options available. They’ve completed over 30,000 appointments with older Australians and their families so far! Learn more and keep up to date with how we’re making government services simple in our Changes at Services Australia newsletter: https://lnkd.in/g53kkdes Head to the link in our comments to subscribe!

The Express Plus Medicare mobile app won’t be available from 1 November 2025.  To keep accessing your Medicare services through an app, you'll need to use the myGov app. Access Medicare and your other government services, all in one place.  It’s easy to get started. For more info see: my.gov.au/app

We’re thrilled to share we’ve been honoured with 2 awards at the 2025 IPAA ACT Spirit of Service Awards! 🏆 Breakthrough Category – Winner Our Indigenous language initiative was recognised for breaking through language barriers by delivering tailored products in Indigenous languages. This allows us to better service customers living in remote Indigenous communities through a range of audio and video products in local languages. The products provide translated information about our payments and services, supporting First Nations’ customers in a way that’s accessible and meaningful. 📚Learning Category – Winner Our Immersion Program for senior executives was awarded for its commitment to building leadership capability. More than 100 senior leaders from our agency and across the Australian Public Service and partner agencies have gained a deeper understanding of service delivery through the program. The experience gives firsthand insight into the essential role our frontline staff have in delivering our services to the Australian public. A huge thank you to the many people who supported this work. Your dedication, creativity and courage keep our customers at the heart of everything we do. Photo credit: IPAA ACT

We’ve joined the Hidden Disabilities Sunflower 🌻helping people with non-apparent disabilities feel seen, supported and respected. This Invisible Disabilities Awareness Week, we’re raising awareness of the sunflower symbol as a simple way to let others know you may need help, more time or understanding. If you wear a sunflower lanyard, badge or wristband, our staff will recognise it in our commitment to creating a safe, inclusive and respectful space for everyone. For more information on how we’re supporting people with disability, go to the link in our comments. #OurAPS #InvisibleDisabilitiesAwarenessWeek

Do you or someone you know need help navigating the online world? This week is Get Online Week, and there are free events across the country to close the digital divide and help people get online safely and confidently. Find a digital skills event for you 👇