Orion Intelligence

𝗙𝗿𝗲𝗲 𝘂𝗽 𝘆𝗼𝘂𝗿 𝗮𝗴𝗲𝗻𝘁𝘀. 𝗟𝗲𝘁 𝘁𝗵𝗲 𝗯𝗼𝘁 𝗵𝗮𝗻𝗱𝗹𝗲 𝘁𝗲𝘀𝘁 𝗺𝗼𝗱𝗲. Technicians calling in to place an alarm system in test? It’s a routine task, but it still takes time — and human capacity. With Orion’s voicebot, they can do it 24/7, in seconds, without waiting in line. Identify the site Confirm identity Set duration for testDone. No hold music, no agent needed — just action. Curious for more examples? Reach out here: https://lnkd.in/eequXdmE #OrionAlarmMonitoring

🤖 Future skills in contact with customers: more than empathy alone AI is rapidly reshaping the work of customer service representatives. From automated summaries and agent-assist suggestions to chatbots and even AI agents acting as customers — the role of the human agent is changing fundamentally. This article explores: 🔹 How AI tools change day-to-day customer contact 🔹 The risks of over-reliance on AI (less informal learning, blind acceptance, inaccuracies) 🔹 Why skills like critical thinking, analytical reasoning, adaptability and resilience are becoming essential 🔹 What this means for training and coaching programs going forward As Tinne Van den Broeck (Customer Success Director Orion Intelligence) points out: customers themselves are also arriving “AI-prepared” — armed with summaries and suggestions they’ve found online. That makes the job of the agent even more demanding, not less. 👉 Read the full article via Ziptone - 100% klantcontact: https://lnkd.in/ebuVacXm What do you think: which future skills will make the biggest difference for your customer service teams?

⏳ Let the countdown begin! Of course, we won’t be missing 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗖𝗼𝗻𝘁𝗮𝗰𝘁 𝗖𝗼𝗴𝗿𝗲𝘀𝘀 𝟮𝟬𝟮𝟱 this year… and neither should you! Join us for our breakout session: 👉 The unvarnished AI practice: a client case full of do’s, don’ts and direct interaction. As always, Orion brings you a no-nonsense look behind the scenes: no glossy sales talk, but real-life examples, practical tips, and room to share your own challenges. Leave with insights you can put into practice the very next day. See you there? https://lnkd.in/e_Y-u2sT

𝗔𝗜 𝗰𝗮𝗻 𝗯𝗲 𝘄𝗿𝗼𝗻𝗴, 𝗯𝘂𝘁 𝘀𝘁𝗶𝗹𝗹 𝘀𝗼𝘂𝗻𝗱 𝗿𝗶𝗴𝗵𝘁. 𝗧𝗵𝗮𝘁’𝘀 𝘁𝗵𝗲 𝗱𝗮𝗻𝗴𝗲𝗿𝗼𝘂𝘀 𝗽𝗮𝗿𝘁. → When AI speaks with confidence, we forget it’s not a source of truth. → When it delivers a refined response, we skip the double-check. → When decisions rely on that answer — the cost can be real. In high-stakes environments a wrong response can lead to financial loss, legal exposure, or worse. That’s why we don’t treat GPT like a decision-maker. We treat it like an assistant — one that still needs supervision. Here’s what smart AI support looks like: → Designed to assist, not replace — AI drafts, humans approve → Grounded in real business logic — not just trained on generic data → Steps back when unsure — prioritizing accuracy over automation 𝐀𝐈 𝐢𝐬𝐧’𝐭 𝐡𝐞𝐫𝐞 𝐭𝐨 𝐫𝐞𝐩𝐥𝐚𝐜𝐞 𝐭𝐫𝐮𝐬𝐭. It’s here to 𝐞𝐚𝐫𝐧 𝐢𝐭 — one responsible use case at a time. Do you agree ? Drop your take in the comments. ➕ Follow for more insights and advice in customer contact and AI. #AI #ChatGPT #ResponsibleAI #AIethics #CX #Automation

“𝗢𝗻𝗲 𝗮𝗹𝗮𝗿𝗺. 𝟮𝟮 𝗹𝗮𝗻𝗴𝘂𝗮𝗴𝗲𝘀.” Alarms don’t wait for business hours. And they don’t care what language is spoken on site. That’s why Orion, our AI voicebot, can handle and clear alarms in 22 different languages — from Dutch and English to Spanish, Polish, or Finnish. It calls the right contact, asks the right questions, and won’t stop until action is confirmed. Whether it’s 2 PM or 2 AM, Orion makes sure nothing gets lost in translation. 😜 Global operations. Local understanding. 24/7. #OrionAlarmMonitoring

🤖 An AI agent calling your contact center as if it were a customer? This article may be from a while back — but the topic is more relevant than ever. Four industry experts share their views on how AI agents will interact with human agents, what challenges this brings, and how organizations can prepare. At Orion Intelligencenc, we see this shift not as science fiction, but as an important step in the evolution of customer contact. The question is no longer if it will happen, but how we will shape it responsibly. 👉 Read the full article via Ziptone - 100% klantcontact Do you think your organization is ready for AI agents in the queue? https://lnkd.in/e2PyudeQ

9 things I’ve learned from Klantenservice Federatie about a successful AI implementation in contact centers. Here’s the breakdown, in plain language: 1) 𝐒𝐭𝐚𝐫𝐭 𝐰𝐢𝐭𝐡 𝐬𝐭𝐫𝐚𝐭𝐞𝐠𝐲, 𝐧𝐨𝐭 𝐭𝐞𝐜𝐡 Begin with clear goals tied to your business. Don’t implement AI just because you can. 2) 𝐃𝐞𝐜𝐢𝐝𝐞 𝐰𝐡𝐚𝐭 𝐲𝐨𝐮 𝐛𝐮𝐢𝐥𝐝 𝐚𝐧𝐝 𝐰𝐡𝐚𝐭 𝐲𝐨𝐮 𝐛𝐮𝐲 Internal teams vs. external vendors: the decision depends on your data, budget, timeline. Choose wisely. 3) 𝐁𝐫𝐢𝐧𝐠 𝐲𝐨𝐮𝐫 𝐭𝐞𝐚𝐦 𝐚𝐥𝐨𝐧𝐠 AI isn’t just about tools—it’s about people. Engage your employees, provide training, and manage change actively. 4) 𝐒𝐭𝐚𝐫𝐭 𝐰𝐢𝐭𝐡 𝐥𝐨𝐰-𝐫𝐢𝐬𝐤 𝐭𝐞𝐬𝐭𝐬 Pilot AI in non-critical processes. This gives room to learn and improve before scaling to higher-impact areas. 5) 𝐇𝐚𝐯𝐞 𝐟𝐚𝐥𝐥𝐛𝐚𝐜𝐤 𝐨𝐩𝐭𝐢𝐨𝐧𝐬 Unexpected behavior happens. Build in human oversight and clear escalation paths. 6) 𝐌𝐚𝐧𝐚𝐠𝐞 𝐞𝐱𝐩𝐞𝐜𝐭𝐚𝐭𝐢𝐨𝐧𝐬 Set realistic internal expectations about what AI can (and can’t) do—especially early on. 7) 𝐁𝐮𝐢𝐥𝐝 𝐢𝐧 𝐟𝐞𝐞𝐝𝐛𝐚𝐜𝐤 𝐥𝐨𝐨𝐩𝐬 The only way to improve models over time is with real feedback from users and customers. Prioritize this. 8) 𝐌𝐞𝐚𝐬𝐮𝐫𝐞 𝐢𝐦𝐩𝐚𝐜𝐭 𝐛𝐞𝐟𝐨𝐫𝐞 𝐲𝐨𝐮 𝐬𝐜𝐚𝐥𝐞 Validate results, adapt your business case, and make sure the ROI is clear. 9) 𝐂𝐡𝐞𝐜𝐤 𝐬𝐲𝐬𝐭𝐞𝐦 𝐢𝐧𝐭𝐞𝐠𝐫𝐚𝐭𝐢𝐨𝐧𝐬 Make sure your AI tools plug into your broader tech stack. Without this, scaling becomes a costly mess. Not every AI initiative delivers value, but these guiding principles can help you change that. ➕ Follow for more insights and advice in customer contact and AI. #AIImplementation #ContactCenter #ArtificialIntelligence #DigitalTransformation

𝗢𝗿𝗶𝗼𝗻 𝗮𝘀 𝗮𝗻 𝗲𝘅𝘁𝗲𝗻𝘀𝗶𝗼𝗻 𝗼𝗳 𝘆𝗼𝘂𝗿 𝗰𝗼𝗻𝘁𝗿𝗼𝗹 𝗿𝗼𝗼𝗺 Even the best monitoring centers have limits — especially at night or during weekends. That’s where Orion steps in. Our AI scales your operations by handling technical alerts: from power outages and HVAC issues to leaks and server problems. It calls the right person on site, confirms action, and closes the loop. No extra pressure on your team. Just full peace of mind. #OrionAlarmMonitoring

A fresh partnership — but the first results already look very promising! 💡 Together with AzurSoft - SOLUTIONS DE SÉCURITÉ UNIFIÉE, we’re combining the reliability of Horus with Orion’s voice AI expertise to empower monitoring centers with smarter, more flexible, and more efficient tools. Follow along… this is only the beginning, and there’s much more to come! 🚀

𝗧𝗲𝗰𝗵𝗻𝗶𝗰𝗮𝗹 𝗶𝘀𝘀𝘂𝗲𝘀 𝗮𝘁 𝗵𝗼𝗺𝗲? 𝗦𝘁𝗶𝗹𝗹 𝗼𝘂𝗿 𝗽𝗿𝗶𝗼𝗿𝗶𝘁𝘆. Just because an alarm comes from a private residence doesn't make it less important. At Orion, we help monitoring centers handle alerts from: home battery systems, faulty smoke detectors, overheated heat pumps, .... We inform residents or on-call technicians, and make sure someone takes action — before it becomes a real problem. Behind the scenes, we keep homes safe and clients reassured. #OrionAlarmMonitoring