Central Operations Manager Benelux

Department: Operations

Location: Brussels

Compensation: €50,000 - €70,000 / year

Description

Upway is looking for a Central Operations manager for the Benelux region.

The Central Operations Manager will focus on driving efficiency across our logistics, packaging, refunds, and appeasement processes. Their mission is to scale operations accross our 2 warehouses (Amsterdam and Mechelen), optimize workflows in line with business growth, while continuously enhancing overall efficiency and cost-effectiveness.

In addition, the Central Operations Manager will support Sourcing operations by helping to build tools and dashboards designed to map and improve the workflow of our Sourcing team.

They will work closely with the General Manager UpCenter Operations team (particularly the UpCenter lead) to identify, implement, and monitor operational improvements across the business.

Key Responsibilities

• Own the logistics setup and routes for BNL operations, optimizing costs and service levels, building long-term relationships with partners, and exploring alternative solutions.
• Deliver best-in-class logistics and support metrics, including ETA, SLA, and NPS.
• Champion the customer perspective, proactively sharing insights with internal teams to drive operational improvements.
• Manage relationships with suppliers, manufacturers, and partners to ensure smooth operations.
• Develop tools and dashboards to provide an accurate, real-time view of central operations.
• Build tools to monitor the performance of our Sourcing teams and evaluate sourcing channels.
• Collaborate closely with the BNL UpCenter Operations team and other internal stakeholders.
• Support the GM with ad hoc strategy and operations initiatives.
  
  

Skills, Knowledge And Expertise

• Strong academic background in engineering, finance, business or similar
• 3+ years of experience in Operations, Finance, Consulting or equivalent
• Fluency in French or Dutch, proficiency in English
• Strong communication and leadership skills
• Outstanding problem-solving skills, with a keen eye for detail, root cause analysis, and data interpretation
• Deeply customer-centric, always striving to enhance the Upway experience
• Comfort with working in a fast-paced and changing environment
• Energized by change and dynamic work settings
• Readiness to work on-site, we are based in Mechelen / Amsterdam
  
  

Benefits

Upway operates in 7 countries in Europe and the US, with the support of prestigious investors including Sequoia Capital, Global Founders Capital and Exor. It holds an exceptional team of talented people who thrive in fast paced environments and who are dedicated to the mission: Making electric mobility accessible to everyone.

• You will receive equity shares in the form of stock options
• You will operate in an environment, where you can take as much responsibility as you are able to handle. This will present great learning and growth opportunities.
• You’ll work in a fast paced environment, where we favor quick decision making and getting things done
• You’ll work on a great product. Electric and sustainable mobility will be ever present in your day-to-day, and you’ll become an expert in these topics.