Head Of Operations

About our client

In the Industrial Division, we design and deliver accelerators for a wide range of industrial applications. Our technologies are used globally to improve the safety, performance, and sustainability of everyday products — from sterilizing medical devices to enhancing the properties of polymers and materials.

Driven by innovation and precision, we partner with industry leaders to develop tailor-made solutions that meet complex manufacturing and environmental challenges. Joining our team means contributing to meaningful technologies that make a real-world impact — in healthcare, industry, and beyond.

Mission

• Define, optimize, implement and monitor BU operations, worldwide, for service as well as new equipment.
• Act, as a permanent Management Team Member, to elaborate 5 years strategic planning and adapt resources and organization to secure its success.
• Role models customer centricity, operational excellence and cultivates diversity & openness to exceed industry standards on the field.

Challenges we trust you with

• Functional leadership: Contributes to the vision and strategy of a BU/BL, or of an enabling function
• Drives the strategy for his/her remit (one or more subfunctions)
• Translates the strategy into operational plans and guides their realization
• Decisions impact the medium to long-term achievement of global BU goals
• Accountable for strategy execution and the achievement of goals for his/her remit (one or more subfunctions)
• Operational leadership:
• Drives, sizes and develops 4 Teams (around 30 colleagues), in coordination with respective managers, to match installation and service activities needs (driven by Project Managers and Technical Account Managers) :
• Field Engineers office (3 regions),
• Technical Experts office,
• Operational Engineering office (Service, Accelerators, Facilities, Conveyors & Integration),
• Training office and labs (2 regions)
• Sponsors and animate transversal (e.g. regional) optimization through processes and resources allocation
• Fosters career tracks and opportunities to develop and anchor operational knowledge on long term basis (5+ years average)
• Animate a governance on continuous improvement with clear plan, expectations and measurable results
• Business leadership
• Structure and propose field return on experience to feed product road mapping and reliability program
• Supports R&D and New Applications in operations (tests, validation, …) and operating models
• Support pre-sale on operational topics
• Represent our company internally (ad interim of every MT members) and externally (visits, conference, …)

What we value

• Required Experience: A minimum of 10 years of experience in an industrial sector, with a preference for environments where product delivery is essential.
• Leadership: Proven experience in managing international and multicultural teams is necessary. The candidate should be able to manage teams in a collaborative and participative manner.
• Change Management: Experience in change management is a significant asset. The candidate should be able to support and guide teams through periods of transformation.
• Operational Skills: A strong background is required, particularly in operations and resource management.
• Business Acumen: The candidate should have good business sense and be able to understand and analyze business cases.
• Stress Resilience: The ability to remain consistent and effective under pressure is crucial for this role.
• Travel: The position requires approximately 15% travel to meet with colleagues and clients.

You are able to communicate in French and English.

The job will be located in Belgium.