IT Operations Manager

As we are growing, we are looking for an IT Operations Manager to strengthen our team.

As the IT Operations Manager, you will oversee the local IT support team (4 people) to ensure an efficient, responsive, and user-oriented service.
You will also be responsible for maintaining and improving the IT infrastructure (systems and networks) in close collaboration with Safran Group teams.

Safran Aircraft Engine Services Brussels is a subsidiary of Safran Aircraft Engines, based at Brussels Airport (Zaventem & Steenokkerzeel, Belgium), specialized in the inspection, maintenance and repair (MRO) of the advanced LEAP jet engines that power the latest generation of the Airbus A320NEO & Boeing B737MAX narrow body families. The company is a key player in the integrated CFM international MRO network. With more than 75 years of experience, and up to 20 international Part 145 certifications (EASA/ FAA/ CAAC/ …), Safran Aircraft Engine Services Brussels is recognized as a worldwide center of expertise in the air transport industry. More than a 100 airlines, lessors, private aircraft operators and MRO partners have entrusted their engines to our company. We employ over 450 highly skilled, passionate and enthusiastic employees.

Your Mission

• Lead and motivate the local IT support team.
• Supervise the handling of incidents and service requests through the ticketing system.
• Ensure compliance with SLA and KPI targets related to service quality.
• Collaborate with other IT teams within the company and Safran Group for incident resolution (infrastructure, security, L2 and L3 support).
• Manage technical and relational escalations locally and with Safran Group.
• Contribute to the continuous improvement of IT support tools and processes.
• Ensure the availability and performance of the local IT infrastructure in coordination with Safran IT teams.
• Act as the main point of contact for technical projects led by Safran Group (migration, updates, deployment, security).
• Manage major incidents and business continuity plans in coordination with group IT teams.
• Work closely with local and Safran IT teams to ensure the security and compliance of local infrastructures.
• Position based across our two sites at Brussels Airport, with partial remote work
• Daily interactions with business departments, local and Safran IT teams, and external providers
• Occasional travel to other Safran sites

Your Profile

• Bachelor's or Master's degree (or equivalent) in Computer Science or a related field.
• Minimum of 3 to 5 years of experience as an IT Support Team Manager.
• Minimum of 3 to 5 years of experience managing IT infrastructure.
• Strong knowledge of Windows environments, M365, virtualization (VMWare), and ticketing tools.
• Good understanding of networking, cybersecurity, and workstation management.
• Proven experience in managing technical projects.
• Natural leadership and strong team spirit.
• Excellent verbal and written communication skills.
• Ability to handle stress and manage urgent situations effectively.
• Strong customer service orientation.
• Rigorous, autonomous, and highly responsible.
• Fluent in French and English, with intermediate proficiency in Dutch.

Candidates must be legally authorized to work in Belgium, holding either an EU passport or a valid work and residence permit. Please note that we do not provide assistance with visa or permit applications.

Our Offer

An attractive salary package, complemented by a range of benefits, including:

• Gross monthly salary
• Company car
• Meal vouchers
• Expense allowance
• Additional days off (working time reduction)
• Individual bonus
• Year-end bonus
• Holiday bonus
• Profit-sharing bonus (CCT 90)
• Hospitalization and pension insurance
• Eco-vouchers, gift vouchers, and discounts via Benefits at Work

You can also count on comprehensive support throughout your career, with both theoretical and practical training, all within a stimulating international environment offering exciting career opportunities.