What’s new in OpenText Service Management 25.4? Learn about Aviator agents and explore the public LLM option (default private option remains). Plus, a brand-new Customer Service Management (CSM) module helps extend services to external customers. And expanded ESM content now includes facilities, financials, procurement, and more. Read the release blog to learn more 👉 https://bit.ly/4jhwanc #servicemanagement #ITOps
About us
For years, IT Operations has been reactive, focused on monitoring or on ticketing systems to maintain performance and manage service requests. This approach creates order for IT but drives up support costs and frustrates users. At OpenText, we believe the best ticket is the one that doesn’t get submitted. This can be achieved through excellent self-service for users and exceptional service reliability, which is what we’ve built the OpenText™ Observability and Service Management Cloud to deliver. Our approach is unique because of our relentless focus on cutting the cost and complexity of IT Operations. Our solutions simplify IT operations complexity and reduce costs by accurately discovering and revealing your entire asset environment – something every other vendor struggles with. We then use that foundation of discovery to help you resolve problems faster through complete observability that doesn’t nickel and dime you for every little thing you monitor. And we can help you reduce operational costs using common, embedded AI throughout our solutions and codeless configurations that enable lower-skilled staff to maintain and use the products.
- Website
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https://www.opentext.com/products/it-operations-cloud
External link for OpenText Observability and Service Management
- Industry
- Software Development
- Company size
- 10,001+ employees
- Headquarters
- Waterloo
- Specialties
- Performance and Availability Management, Service Management, Hybrid Cloud Management, Unified Security, Network Operations Management, File Services and Management, Data Center Automation, Server Migration to the Cloud, Application Performance Management, VoIP Management, and CORBA
Updates
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Discover the power of a composable platform that combines the latest AI and automation technologies. Explore sessions, demos, labs, and more, then register today! https://bit.ly/44PKdu1 #opentextworld #AIconference #technologyconference #cybersecurityconference #Itconference #2025techconference #servicemanagement #IT #observability
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🤝 Join us at the #GartnerIO Networking Reception! Take the opportunity Monday, 17 November to connect with your peers and OpenText experts on the show floor. Looking for a bit of fun as well? Visit us at Booth #315 and enjoy a special activity during the networking reception from 5:15 - 6:15 p.m. GMT. Don’t miss your chance to win exciting prizes! 🎉 Learn more at https://bit.ly/4pRfPZV
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Mark your calendars! We’re excited to be part of the Gartner IT Infrastructure, Operations & Cloud Strategies Conference in Las Vegas! Join us at the expo Dec. 9-11 where we’ll showcase how OpenText helps you reveal assets accurately, resolve problems faster and reduce cost and complexity. More here: https://gtnr.it/2S8OS3o #GartnerIO #ITOps #ITSM
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#TuesdayTechTopic: Even though the concept of #artificialintelligence dates ancient Greece, it’s the rise of electronic computing that made #AI a real possibility. Afterall what is considered AI has changed as technology evolves. For example, a few decades ago, machines that could perform optical character recognition (OCR) or simple arithmetic were categorized as AI. But today, OCR and basic calculations are not considered AI but rather an elementary function of a computer system. Today, AI can be defined as the ability of a machine or computer to imitate the capabilities of the human mind by tapping into multiple technologies to equip machines in planning, acting, comprehending, learning, and sensing with human-like intelligence. Learn more about the history of AI and where it stands today in this in-depth overview in the OpenText "What Is" series: https://bit.ly/4mVfP9V
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#CustomerSuccess with OpenText Universal Discovery and CMDB Check out this #UserEvidence case study (https://bit.ly/48AiZev) in which a large telecommunications enterprise transforms #ITvisibility across hybrid cloud environments. The company overcame IT visibility challenges in hybrid and multi-cloud environments by implementing OpenText Universal Discovery and CMDB. The solution improved service delivery, reduced risks and costs, and enhanced security through real-time infrastructure insights. You can access more #UserEvidence reviews, use cases and ratings at https://bit.ly/3KHaAvT. Then discover for yourself the power of OpenText Universal Discovery and CMDB at https://bit.ly/40xN8qo. #ITvisibility #CMDB
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We’re proud to share that OpenText has been named to the Constellation ShortList™ for Observability. This recognition highlights our commitment to help organizations gain clarity and control over their IT environments. Learn how OpenText is driving innovation in observability and empowering businesses to thrive in a digital-first world: https://bit.ly/47DWFzI #Observability #ITOps #AI
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Inadequate data dragging down your ServiceNow performance? Fuel your CMDB with complete, accurate, real-time data straight from OpenText discovery. No rip-and-replace required. Better data, better service delivery. Learn how now: https://bit.ly/4paKp0a #CMDB #ITDiscovery
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📢 We’re excited to be part of the itSMF Finland Conference on 6 November. 💡Join us at our booth where we’ll showcase how OpenText can help you reveal assets accurately, resolve problems faster, and reduce cost and complexity with OpenText™ Service Management and OpenText™ Universal Discovery and CMDB. 📅 Don’t miss out! Discover how to drive intelligent #ITOperations with #AI, #Automation, and clarity. Learn more here: https://bit.ly/3JpTlyU #ITOps #ITDiscovery #CMDB #ITSM
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HR operations can be made simple with OpenText Service Management Aviator. The results are wins for everyone: • Employees: Get instant answers, no waiting or ticketing. • HR team: Cut ticket volume, scale without headcount, and secure doc management. • IT team: Deliver smarter services with low-code tools. Discover OpenText Aviator's value in HR use cases at https://bit.ly/3HelqrZ #ITSM #sevicemanagement #AI