Para acceder a la asistencia de Looker, debes cumplir con los siguientes requisitos:
La asistencia de Looker solo está disponible en instancias de Looker que ejecutan una versión de Looker compatible de forma oficial.
Las instancias que aloja Looker se actualizan automáticamente a las versiones compatibles.
Si tu instancia de Looker está alojada por el cliente y ejecuta una versión no compatible, actualízala a una versión compatible.
En el caso de las instancias de Looker (original), la asistencia de Looker solo está disponible si se completa el Google Cloud número de proyecto en la página Configuración general del administrador. El número de proyecto conecta tu instancia de Looker a tu Google Cloud plan de asistencia y determina tu nivel de asistencia.
La asistencia de Looker solo está disponible para los usuarios con el rol de IAM de editor de asistencia técnica.
Esto nos permite enfocarnos en los usuarios más participativos, que pueden necesitar ayuda detallada con el producto de Looker. Debes desarrollar tu propio proceso interno para ayudar a tus usuarios, en especial porque conocerás los detalles de tus datos mejor que nadie.
Si tu instancia de Looker usa la compatibilidad heredada, la asistencia solo estará disponible para los administradores y desarrolladores de tu instancia.
[[["Fácil de comprender","easyToUnderstand","thumb-up"],["Resolvió mi problema","solvedMyProblem","thumb-up"],["Otro","otherUp","thumb-up"]],[["Difícil de entender","hardToUnderstand","thumb-down"],["Información o código de muestra incorrectos","incorrectInformationOrSampleCode","thumb-down"],["Faltan la información o los ejemplos que necesito","missingTheInformationSamplesINeed","thumb-down"],["Problema de traducción","translationIssue","thumb-down"],["Otro","otherDown","thumb-down"]],["Última actualización: 2025-08-25 (UTC)"],[],[],null,["# Looker Support details\n\n| **Note:** This page provides information for Looker (original) instances only. For information on Google Cloud Customer Care Support for Looker (Google Cloud core), see the [Getting support for Looker (Google Cloud core)](/looker/docs/looker-core-support) documentation page.\n\n\nYou can reach Looker Support by using the [Google Cloud console.](/looker/docs/best-practices/looker-support-integrations-with-google-cloud)\n\n\nFind details on service level agreements (SLAs) and overall support programs on the [Looker Technical Support Services Guidelines](/terms/tssg/looker) page.\n\nHours of coverage and supported languages\n-----------------------------------------\n\n\nFor details about hours of coverage and supported languages, see section \"3. Language Support\" on the [Looker Technical Support Services Guidelines](/terms/tssg/looker) page.\n\nLooker Support regional holidays\n--------------------------------\n\n\nFor the list of Looker Support regional holidays, refer to the Google Cloud [Language support and working hours](/support/docs/language-working-hours#regional-holidays) document.\n\nWho can access Looker Support?\n------------------------------\n\nTo access Looker support, the following requirements must be met:\n\n-\n **Looker support is available only on Looker instances that are running an\n [officially supported Looker version](/looker/docs/officially-supported-releases).**\n Instances that are hosted by Looker automatically update to supported releases.\n If your Looker instance is customer-hosted and is running an unsupported Looker version,\n [update your Looker instance](/looker/docs/updating-looker-instance)\n to a supported Looker version.\n\n-\n **For Looker (original) instances, Looker support is available only if the [Google Cloud Project number](/looker/docs/admin-panel-general-settings#google_cloud_project_number) is filled in on the Admin General Settings page.** The project number connects your Looker instance to your Google Cloud support plan and determines your level of support.\n\n-\n **Looker support is available only to users with the Tech Support Editor [IAM role](/iam/docs/grant-role-console).**\n This allows us to focus on your most involved users, who may need in-depth help with\n the Looker product. You should develop your own internal process for helping\n your users, especially because you'll know the ins and outs of your data\n better than anyone.\n\n - If your Looker instance is using Legacy Support, then support is available only to administrators and developers on your instance."]]
