About: Service-Ability

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Service-Ability: Create a Customer Centric Culture and Achieve Competitive Advantage is a book written by the customer service advocate Kevin Robson to highlight the need for organizations of all types and in all sectors to respond to the effects that increasing use of technology is having on the customer.

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  • Service-Ability: Create a Customer Centric Culture and Achieve Competitive Advantage is a book written by the customer service advocate Kevin Robson to highlight the need for organizations of all types and in all sectors to respond to the effects that increasing use of technology is having on the customer. (en)
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  • Service-Ability: Create a Customer Centric Culture and Achieve Competitive Advantage is a book written by the customer service advocate Kevin Robson to highlight the need for organizations of all types and in all sectors to respond to the effects that increasing use of technology is having on the customer. (en)
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  • Service-Ability (en)
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