European Consumer Centres Network - ECC Net

How ECC Net works

ECC Net is a network of independently-managed offices co-funded by the European Commission. If you live in the EU, Iceland or Norway, the ECC in your country can

• explain your rights as a consumer
• help you settle a dispute with a seller based in another EU country (or Iceland or Norway)
• tell you who to contact if they can't help

As well as assisting consumers, ECC Net is an expert and trusted partner to stakeholders and policy makers seeking to promote consumer rights. It has an important role in alerting enforcement authorities about traders that are in breach of consumer law.

One of the values of the network is its rapid repsonse to emerging issues, such as the assistance provided to consumers during the Covid 19 pandemic.

ECC Net and COVID-19.

To find out more about ECC Net, visit the network's website. 

Casehandling overview

In 2023, the network assisted over 125.000 consumers. These consumers received tailored information and advice about their consumer issue. In 22.500 cases, the network intermediated directly with the trader to obtain redress. The total value of funds recovered by ECC-Net in trader interventions alone is estimated to be more than EUR 9 million. 

Contact ECC Net

You must contact ECC Net in the country where you live.

ECC Net also cooperates with the International Consumer Centre in the UK.

Publications

The ECC Net also publishes guidance and advice on common consumer problems, which you can find at the following links

• Avoiding risks of counterfeit products
• Air Passenger rights ECC-Net Report 2015 (pdf)
• Buying a car from another EU country
• Timeshares (pdf)
• Timeshares top 10 tips for consumers (pdf)
• Extended warranties
• Online fraud (pdf)
• E-commerce trust marks (pdf)
• Air passenger rights - settling disputes (pdf)
• Settling small international disputes (pdf)
• Online shopping in the EU (pdf)
• Chargeback in the EU/EEA (pdf)