Crystal Cheng, Head of Product, Levelpath
Buying has always been the flipside of selling, yet the two functions have evolved at very different speeds. Strategic sourcing fuels innovation, operations, and growth across every industry, and procurement departments now manage more than half of a typical company’s total spend. Despite this responsibility, corporate buying has historically received far less investment in technology than sales. While sales organizations have embraced digital platforms, analytics, and artificial intelligence (AI) to drive efficiency and insight, procurement has often been left behind, struggling with disconnected systems, manual workflows, and incomplete supplier data that make it difficult to operate strategically.
This reality is changing. Corporate buying is entering a new era that demands intelligence, coordination, and partnership between technology and procurement. Levelpath has a mission to make procurement delightful, aiming to create a buying experience that is intuitive, connected, and empowering for every user. For decades, IT organizations have supported a maze of procurement applications, connectors, and custom integrations. Each system solved an individual problem but collectively created operational sprawl that was costly to maintain, difficult to secure, and hard to govern. The result was complexity without visibility. Procurement teams could complete sourcing events, but they struggled to collaborate or make confident decisions because information was scattered and inconsistent.
Levelpath removes this complexity by providing a single, unified AI-native platform that serves as both the supplier system of record and the intelligent foundation for modern procurement. Every sourcing event, contract, invoice, and risk signal connects to a single supplier relationship, creating one version of truth for the enterprise. With all supplier data, workflows, and communication aligned in one environment, IT and procurement can work together more effectively. This shared foundation brings the stability, transparency, and governance needed to deploy AI at scale.
Hyperbridge: The Intelligence Engine Behind Modern Procurement
At the center of Levelpath’s architecture is Hyperbridge, an AI reasoning engine that integrates multiple large language models and specialized tools. Hyperbridge selects the right model for each task, whether analyzing supplier performance, drafting sourcing documents, or identifying potential risks. It powers Levelpath’s information, task, and workflow Agents that automate and enrich procurement operations.
• Information Agents maintain clean supplier and contract data quality through retrieval and enrichment.
• Task Agents deliver summaries, comparisons, validations, and document processing.
• Workflow Agents coordinate sourcing events, approvals, and renewals for complex analysis and approvals.
The most multifaceted capability within Levelpath is the AI Assistant, an Agent that uses natural language to answer questions such as “What negotiation tactics are most effective for this bid?” It delivers immediate, actionable recommendations based on role, data, and context. This functionality replaces static dashboards and manual searches with contextual intelligence that accelerates work while preserving oversight and accountability.
Levelpath’s agentic architecture has been reviewed and validated by enterprise IT teams to ensure compliance with standards for security, integration, and workflow governance. This real-world testing gives CIOs confidence that Levelpath’s AI operates safely within established enterprise frameworks and supports IT’s stewardship of organizational integrity.
AI Designed for People and Processes
Although the underlying technology is sophisticated, Levelpath’s purpose is to make the user experience intuitive and accessible. The platform is mobile-friendly and conversational, allowing employees to request, review, and approve purchases quickly and easily. Procurement administrators can configure workflows without code, adapting processes quickly as business priorities evolve.
Across every stage of procurement, from intake to sourcing to contract renewal and supplier risk management, the AI Assistant provides relevant guidance. It identifies spend patterns, builds questionnaires, aligns contracts with corporate standards, and answers questions in over 100 languages. Through the Agent Studio, organizations can design intelligent, multi-stage agents that combine data, logic, and workflows to automate complex procurement activities. Hyperbridge and Agent Studio create an adaptive system that improves speed, accuracy, and visibility to maintain the control that IT requires.
The IT–Procurement Partnership: Governance, Trust, and Control
AI transformation succeeds only when IT and procurement act as true strategic partners. Procurement defines sourcing strategy, supplier management, and business governance. IT ensures that the systems supporting those processes are secure, compliant, and resilient. Together, they form the foundation for enterprise transformation.
Levelpath strengthens the collaboration between IT and procurement with:
• Enterprise-grade security and compliance: Built to align with leading standards including SOC 2 Type II and GDPR.
• Data protection by design: Enforces encryption, tenant isolation, and least-access principles to safeguard supplier and spend data.
• Privacy-first AI approach: Adheres to a zero data retention policy and does not use customer data to train AI models.
• Trust and compliance assurance: Empowers IT leaders to maintain strict governance standards.
IT plays a guiding role in harmonizing supplier data, standardizing metadata, and maintaining integrations across ERP, procure-to-pay, and e-signature platforms. This shared approach creates a closed loop between data, process, and intelligence. IT preserves system integrity and governance while procurement gains the agility and visibility it needs to achieve business outcomes.
Building the Future of Delightful Procurement
The future of procurement is smarter, more connected, and aligned with strategic enterprise goals. That future depends on a partnership in which IT is not only the steward of governance and security, but also the accelerator of intelligent business transformation.
​When IT and procurement act as one, they deliver AI-native procurement as a system that thinks, learns, and delivers outcomes governed by trust, driven by innovation, and guided by human judgment. 
Levelpath’s AI-native platform, powered by Hyperbridge and built through close collaboration between IT and procurement, offers a living example of what this future looks like in practice. It transforms data into intelligence, workflows into collaboration, and supplier relationships into enduring strategic value.
Delightful procurement is an attainable reality for organizations ready to embrace the next generation of AI-driven procurement. The best way to understand it is to experience it. Levelpath invites leaders in IT and procurement to see this transformation firsthand, to explore what intelligent procurement looks like when technology is designed to improve the majority of enterprise sourcing and supplier relationships. Learn more at levelpath.com/it.
