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💡 Writing a chargeback rebuttal letter? A few things can make a big difference: ✅ Keep it short and clear — most reviewers only have a few minutes ✅ Stay factual — venting won’t help your case ✅ Start strong — lead with your best argument up top These letters play a big role in whether you win a dispute or not. That’s why we put together a full guide on what to include, how to write it, and how AI can make the whole thing faster (and smarter). 👉https://lnkd.in/d5d7ezXh #Chargebacks #FriendlyFraud #Disputes #Ecommerce #Payments #RevenueRecovery #Fintech #MerchantTips

Most chargeback teams are stuck in reactive mode, fighting disputes as they arrive. But what if you could stop them at the source? Join Scott Stone (Optimized Payments) and Roenen Ben-Ami (justt) for a tactical, data-driven session on how to use root cause analysis to cut chargebacks across fraud, consumer disputes, authorization issues, and processing errors. 🗓️Thursday October 23, 2025 at 3:30PM ET. Register now and discover how data, cross-team collaboration, and strategic insights can revolutionize the way you manage chargebacks. 👉https://lnkd.in/dDTvhVED

Honored to be named one of LinkedIn’s Top 10 Startups in Israel for 2025 🏆🇮🇱 This recognition reflects the incredible work, talent, and energy of everyone at Justt—and the trust of our partners and customers who make it all possible. Grateful for how far we’ve come, and excited for what’s ahead. 🚀 https://lnkd.in/ILTopStartups25

One topic that sparked curiosity during ChargebackX: how long after a transaction can a chargeback show up? Here’s an audience question from “Are Chargebacks Still the Black Sheep of Payments, or Are They Finally Evolving?” answered by Barbara Redaelli, Fraud & Dispute Strategy Manager at lastminute.com. 💬 Q: How long after a purchase can a chargeback happen? A: In travel, it can absolutely happen. Think of flights booked a year in advance: the actual service may not take place until much later. For fraud-related chargebacks, the clock starts from the transaction date. But for service-related chargebacks, it starts from the service date. That means if your journey begins in a year, the customer still has time after that to file a dispute. 👉 Watch the full session and dive into more audience Q&A: https://lnkd.in/dsY3tC7f #Chargebacks #Payments #TravelTech #RevenueRecovery #Justt

“I love this question. Because my answer, emphatically, is certainly not. They should not be fighting all chargebacks.” Katie Steel, VP Security Solutions at Mastercard shared this insight on the ChargebackX panel: Winning the Chargeback Battle: Strategic Insights from Acquirers and Networks. She explained that merchants should take a strategic approach to disputes, fighting the right ones, not every single one, and using automated rule logic to ease the process. Katie was joined by Ludovic Houri (JP Morgan) and Roenen Ben-Ami (Justt) who shared insights from the network and acquirer perspectives. The panelists highlighted: 💫 How chargebacks are rising across e-commerce, with friendly fraud driving much of the growth. 💫 Why travel disputes have surged 800% in recent years and subscription disputes 59% year-over-year. 💫 The importance of speed, education, and strong customer support in preventing disputes before they become chargebacks. 💫 Why data quality and compelling evidence are the foundation for winning representments. Find the full session here: https://lnkd.in/dT-nPrGE 

Honored to be named one of LinkedIn’s Top 10 Startups in Israel for 2025 🏆🇮🇱 This recognition reflects the incredible work, talent, and energy of everyone at Justt—and the trust of our partners and customers who make it all possible. Grateful for how far we’ve come, and excited for what’s ahead. 🚀 https://lnkd.in/ILTopStartups25

Merchants were especially interested in how to ensure issuers actually review the evidence they submit at ChargebackX. Here’s an audience question from “Getting Ready for Change: Dealing with Visa Timeline and Fee Changes” with Kimberly Singleton from Worldpay. 💬 Q: We put together strong evidence but still lose chargebacks. Sometimes it feels like no one reads what we send. How can we make sure issuers actually review our cases? A: Issuers are human too, and different issuers prefer data presented in different orders. That’s challenging to provide at scale, and it’s where AI and machine learning come into play. Some issuers want it short and concise. If you’re sending pages of documentation, they may not read it, especially if they only have three minutes to review. You could try leading with a clear summary, then follow with supporting documentation. Meanwhile, other issuers prefer lots of detail. If you’re confident in your rebuttal, don’t stop at representment. Take it further: respond to pre-arb and take it to arbitration. Make the issuer go to arb. 👉 Watch the full session and dive into more audience Q&A: https://lnkd.in/dsY3tC7f #Chargebacks #Payments #EvidenceStrategy #RevenueRecovery #Justt

Want to reduce chargebacks before they ever hit your radar? 👀 Start here: ↩️ Make return and refund policies easy to understand and easy to find. Maybe even consider adding an FAQ for your return process. 📄 Use clear billing descriptors so customers don’t mistake your charge for fraud. Try including your phone number in the descriptor for customers to clarify about transactions. 📊 Don’t treat chargebacks as isolated incidents. Analyze the data to spot patterns and process gaps. 🛑 Use pre-dispute tools like Verifi RDR and Ethoca — but don’t auto-refund everything. Rather, set conservative rules, like automatically refunding disputes under $25. For four more effective strategies and practical tips, check out this piece with 8 strategies to reduce chargebacks. 👉 https://lnkd.in/es8MB2Bj

🎉 Welcome to the Justt team, Tal Goldshtein! 🎉 We're excited to have Tal join us as our new Product Analyst. His expertise in data analysis and business intelligence will help us continue delivering innovative solutions that transform the chargebacks landscape. Welcome aboard, Tal! Let's win together! 💪

“It’s all about data. It’s about knowing everything through the journey.” That was one of the standout takeaways from Will Plummer during the Chargebacks in the Real World panel at ChargebackX. He explained that capturing the right data not only helps merchants stop chargebacks before they happen, but also puts them in the strongest position to win representments when they do. He was joined by practitioners across industries, BNPL, hotel booking, and travel, who shared what really works when managing chargebacks at scale. The panelists highlighted: 💫 How the pandemic reshaped consumer expectations, fueling a rise in friendly fraud. 💫 Why automation accelerates responses, but human judgment is still critical to winning disputes. 💫 The importance of clear data capture, from contracts to T&Cs to statement descriptors, to strengthen representments. Find the full session here: https://lnkd.in/dT-nPrGE