RingCentral

Voice has long been the foundation of business communications. Now, AI is redefining its power and potential. Zeus Kerravala, Principal Analyst at ZK Research, shares his perspective on how RingCentral is positioned to lead this evolution with our agentic voice AI vision.

Quit letting competitors steal your customers! 🚫 RingCentral AI Receptionist (AIR) ensures you never miss a call, lead, or opportunity by handling routine questions, scheduling appointments, updating your CRM, and so much more. With 4 new features that make it even more dynamic, intuitive, and scalable, AIR strengthens every interaction for smarter customer engagement. Swipe to see what's new in AI Receptionist. https://lnkd.in/g6isi8pB

Big moments deserve ringing the bell 🔔  Yesterday, we rang the closing bell at the NYSE, celebrating our leadership in agentic voice AI and the future of intelligent business communications. Here's to reimagining how businesses connect, communicate, and grow!

Now that’s how you throw a virtual event! 👏 Love seeing RingCentral Events help power such an epic experience, from streaming and engagement to analytics and reach. Huge kudos to our customer GURU Media Hub for an outstanding lineup and flawless execution!

Turn conversations into insights with ACE, your AI Conversation Expert. 💡 Formerly RingSense, ACE unlocks the value of customer interactions across voice, video, and messaging, surfacing insights and recommending actions that improve business outcomes. The new Insights module gives leaders real-time visibility into sentiment, revenue trends, and team performance, revealing the “why” behind results and enabling faster, data-driven decisions. Key features: → Explain: One-click summaries that turn complex data into clear insights → Investigate: AI-powered root-cause analysis with recommended next steps → Ask ACE: Conversational interface for instant AI-generated answers See the trends. Understand the “why.” Take action with ACE Insights. https://lnkd.in/gGP_M5SE

Meet AVA 👋 The AI virtual assistant built for how you work. AVA connects conversations, content, and workflows across the entire RingEX platform, bringing voice, video, and messaging together in one seamless experience to simplify workflows and maximize productivity across your business. What AVA can do: 🔶 Curate notes, summaries, and action items from calls and meetings 🔶 Draft, refine, and translate messages 🔶 Surface dynamic prompts and relevant actions across workflows 🔶 Assist with discovery and management to improve RingEX experiences Say goodbye to busywork with the help of AVA! https://lnkd.in/gndxbQA3

The future of business communications is here, and it’s powered by agentic voice AI. ✨ At RingCentral, we’re building on over two decades of leadership in business voice with agentic voice AI, transforming voice data into intelligence that elevates customer experiences, automates work, and drives stronger outcomes. Our new agentic voice AI communications suite enhances every stage of the conversation journey: 1️⃣ Before: AI Receptionist (AIR) acts as the front door of your business, ensuring no call or opportunity goes unanswered. 2️⃣ During: AI Virtual Assistant (AVA) provides real-time assistance across interactions to simplify workflows and maximize productivity. 3️⃣ After: AI Conversation Expert (ACE) turns conversations into insights and actions that improve business outcomes across voice, video, and messaging. Together with RingEX and RingCX, these innovations form a fully integrated agentic voice AI workflow. 📩 Read our latest newsletter to see how we’re leading the future of agentic voice AI and redefining what’s possible through intelligent business communications.

Need to elevate your customer experience, but don’t need a full-scale contact center solution? Say hello to the new RingEX Customer Engagement Bundle. 👋 This unified workspace brings voice and SMS support together with real-time queue management and live reporting, helping teams reduce missed messages, lower call abandonment, and improve coordination, all without deploying a full contact center. What’s inside the Customer Engagement Bundle: 📩 Shared SMS inbox 📝 Reply templates 🗣️ Call queue announcements 📞 Callback options 📈 Live Reports Power better customer engagement: https://lnkd.in/gHFnSbSZ.

The next evolution in contact center excellence is here. Introducing RingWEM, our new Workforce Engagement Management solution! Leveraging and extending our recent CommunityWFM acquisition, RingWEM complements RingCX by adding powerful capabilities for: 1️⃣ Agent performance 2️⃣ Operational efficiencies 3️⃣ Customer satisfaction Slide to learn how RingWEM turns every customer interaction into actionable intelligence, delivering smarter service and stronger performance. https://lnkd.in/gDjzCFWN