Dr Amit Garg

Dr Amit Garg

Bengaluru, Karnataka, India
19K followers 500+ connections

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Experience

  • ORMAE (Operations Research Machine  learning & Analytics Experts) Graphic
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    Bengaluru, Karnataka, India

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    Bhopal, Madhya Pradesh, India

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    Dubai, United Arab Emirates

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    Bengaluru, Karnataka, India

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    Bengaluru Area, India

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    Chennai Area, India

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    Seattle, Washington

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    Annapolis, MD

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    Highland Heights, Ohio

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    Beachwood, OH

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    Cleveland/Akron, Ohio Area

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    Cleveland/Akron, Ohio Area

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    New Delhi, Delhi, India

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    New Delhi Area, India

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    New Delhi, Delhi, India

Education

  • Case Western Reserve University Graphic

    Case Western Reserve University

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    Three essays in multipurpose machines scheduling.
    • Developed a much faster algorithm for such scheduling problems than any prior published work.
    • Developed a scheduling application package in Excel using Visual basic by coupling with Frontline Premium Solver. The whole application was written in excel with a user-friendly interface to switch between worksheets and to run different type of scenarios.
    • Identified and implemented many improved lower bounds for the complex scheduling…

    Three essays in multipurpose machines scheduling.
    • Developed a much faster algorithm for such scheduling problems than any prior published work.
    • Developed a scheduling application package in Excel using Visual basic by coupling with Frontline Premium Solver. The whole application was written in excel with a user-friendly interface to switch between worksheets and to run different type of scenarios.
    • Identified and implemented many improved lower bounds for the complex scheduling problem.
    • Decomposed the scheduling problem into smaller problems by identifying special structures. .
    • Improved CPLEX performance by deriving certain problem-specific constraints for a scheduling application
    • Used SAS to analyze computational time w.r.t. problem specific constraints

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Patents

  • Method and System for Prediction of Contact Allocation, Staff Time Distribution, and Service Performance Metrics in a Multi-Skilled Contact Center Operation Environment

    Issued US 20160088153

    A method and system for prediction in a telecommunications network are described. Particularly, contact allocation, staff time distribution, and other performance metrics may be determined in a contact center operation environment comprising multiple media types and/or multiple agent skill sets for handling contact types. In an embodiment, models simulating queue behavior are built. Staff count may be altered in order to determine staffing allocations and performance scenarios using the…

    A method and system for prediction in a telecommunications network are described. Particularly, contact allocation, staff time distribution, and other performance metrics may be determined in a contact center operation environment comprising multiple media types and/or multiple agent skill sets for handling contact types. In an embodiment, models simulating queue behavior are built. Staff count may be altered in order to determine staffing allocations and performance scenarios using the models. Long term and short term predictions may be used to configure the telecommunication network and route communications through the telecommunications network.

    Other inventors
    See patent
  • Method and System for Generating Staffing Requirements for Deferred Work in a Contact Center Environment

    Issued US 20160171422

    A system and method are presented for generating staffing requirements for deferred work in a contact center environment. Dynamic backlog control is utilized to account for backlog from deferred work in order to produce steady staffing levels throughout planning periods. Optimal backlog is determined to be passed from one interval to the next, by systematically evaluating a number of points, in order to optimize the number of staff and staff time in the contact center environment in order to…

    A system and method are presented for generating staffing requirements for deferred work in a contact center environment. Dynamic backlog control is utilized to account for backlog from deferred work in order to produce steady staffing levels throughout planning periods. Optimal backlog is determined to be passed from one interval to the next, by systematically evaluating a number of points, in order to optimize the number of staff and staff time in the contact center environment in order to achieve performance levels.

    Other inventors
    See patent

Honors & Awards

  • Honored Speaker

    Unesco, University of Mauritius

    “Math Show and Tricks, Career Progression, Business Impact”, Key Honored speaker at Science Show by UNESCO & University of Mauritius to 500+ students and 100+ educators,, Mauritius, Feb 26-March 2, 2018

  • Honored Speaker

    Middlesex University, Dubai

    “Mental Math Show, Career Progression and Business Impact”, Honored speaker, Middlesex University, Dubai, UAE, Dec 5, 2017

  • Mental Calculation and Mathematics Achievements

    Mental Calculation World Cup and Mental Calculation World Championship Organizers

    1. Silver Medal, Mental Calculation World Championship
    2. Sixth most versatile calculator, Mental Calculation World Cup
    3. Mental Calculation World Cup Steering Committee member

  • Titles offered by media

    Media

    1. Mathematical Genius
    2. Human Calculator
    3. Super brain
    4. Brain faster than calculator

  • Mental division World Record in Mental Calculation and Mathematics

    Global World Record Books

    1. Guinness World Records
    2. Ripley's believe in or not
    3. The book of Alternative Records, UK
    4. Limca book of World Records
    5. RecordSetter

Organizations

  • Mental Calculation World Cup

    Steering Committee Member

    - Present

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