About
With a career spanning two decades, I have excelled in client-facing roles, working with…
Articles by Karthik
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Week 5: Ethical AI or Evolution? A Leadership Lens on What We Accept and Why
Week 5: Ethical AI or Evolution? A Leadership Lens on What We Accept and Why
Last weekend, during a casual outing with a few like-minded folks from my society, the conversation unexpectedly turned…
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Week 4 : From Chaos to Clarity: How We Built Agents to Run the Ops So We Could Lead the Business
Week 4 : From Chaos to Clarity: How We Built Agents to Run the Ops So We Could Lead the Business
In fast-paced SaaS support and customer success environments, the operational backend often feels like a black hole…
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Week 3 : Escalation Agents – Bringing Speed and Empathy Together
Week 3 : Escalation Agents – Bringing Speed and Empathy Together
Escalations are tricky. They're urgent, emotional, and often visible to top executives.
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Week 2: Automation in CS Ops: Agents Behind the Curtain
Week 2: Automation in CS Ops: Agents Behind the Curtain
In SaaS, customer loyalty is earned not just by features, but by frictionless experiences. While onboarding gets a lot…
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Week 1: The Age of Agents - A New Era for Customer Success and Operations
Week 1: The Age of Agents - A New Era for Customer Success and Operations
In the dynamic world of SaaS, where speed and scale dictate market leadership, Customer Success and Operations are no…
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Unleashing the Power of Prompt Engineering: Revolutionizing Client Meetings and Beyond
Unleashing the Power of Prompt Engineering: Revolutionizing Client Meetings and Beyond
In this article, we'll explore the benefits of prompt engineering, with a focus on its application in client meetings…
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Exploring the Magic of Generative AI in Customer Success and Technical Support
Exploring the Magic of Generative AI in Customer Success and Technical Support
In the bustling city of TechWiz, Sarah, a helpful support agent, faced overwhelming customer inquiries. But with the…
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Converge Risk management with Program management
Converge Risk management with Program management
2023, Week 11 (12-Mar-2023) The industry is moving towards decentralization, and I notice that many roles are getting…
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Value articulation adds value to outcome
Value articulation adds value to outcome
2023, Week 7 (11-Feb-2023) Many of us have focused heavily on ensuring the Goals/objectives (for self or project or…
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Data is new oil for PM but unrefined
Data is new oil for PM but unrefined
2023, Week 6 (1-Feb-2023) 2023 happened and 1 month gone by already, one of the resolutions for this year was "Return…
2 Comments
Experience
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Licenses & Certifications
Publications
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The Power of Partnering: Driving Source-to-Pay Success with Zycus Partner Connect Program
Zycus Infotech
See publicationThis webinar will provide potential Zycus partners with insights to:
Zycus S2P software capabilities and key differentiators
Client cases studies and partner success stories
Zycus Partner Connect engagement model and support resources
Next steps towards exploring the potential of aligning with Zycus for mutual success
Honors & Awards
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Payment Bank Solution Innovation
Infosys Ltd/Edgeverve Systems Ltd
This was for the innovative solution developed within Finacle for the Payment Bank solutions in India.
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Gem Award
Infosys Ltd
This award is given to high achievers in the respective projects/programs
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Gem Award
Infosys Ltd
This award is given to high achievers in the respective projects/programs
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Excellence Award
Infosys Ltd
This award is given to high achievers in the respective projects/programs
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Trail Blazers Award
Nucleus Software Exports Ltd
This award is to acknowledge the Nucleite who leads Nucleus in a "new direction" and sets an example for the team.
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Professional Excellence Award
Nucleus Software Exports Ltd
This Award is given to the Nucleite who sets highest standards of performance in profession employed.
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Nucleite Of The Month Award
Nucleus Software Exports Ltd
This award is given every month to recognize the performance of a Nucleite.
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Rookie Of The Year Award
Nucleus Software Exports Ltd
The award goes to the Nucleite who are fresh out of Campus to Nucleus and who have contributed stupendously.
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Excellence Award
Sri Venkateswara College
Got an excellence award for standing first in B.Sc. Hons. in 1996
Languages
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English
Native or bilingual proficiency
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Hindi
Native or bilingual proficiency
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Mandarin
Elementary proficiency
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Telugu
Full professional proficiency
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Tamil
Limited working proficiency
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