Saurabh Singh

At Cypher 2025, Soumendra Mohanty, Chief Strategy Officer at Tredence Inc., delivered an insightful session that pushed the audience to rethink the boundaries of AI and decision-making. He flipped the narrative by asking a simple yet profound question: if AI is artificial intelligence, what about IA — individual ambidexterity? Soumendra explored how human evolution, cognition, and “monkey business” still play a role in the way we think, decide, and innovate. He stressed that while AI is solving narrow, well-defined problems, the bigger challenge lies in strategic decision-making—where paradoxes, bounded rationality, and human cognition come into play. He also introduced a fresh framework, AMBIDEX, designed to help organizations navigate GenAI adoption—balancing patterns and anti-patterns, embracing ambiguity, and moving pilots to production at scale. The session was a fascinating blend of strategy, philosophy, and practical wisdom—leaving the Cypher audience with a new lens to view AI, IA, and the future of decision-making.

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#Update Pune-based Conversive, an AI-driven CRM engagement leader, has acquired VoxGenie AI, a voice AI innovator. This strategic move bolsters Conversive's omnichannel capabilities, integrating real-time voice automation with existing tools like SMS Magic to enable seamless conversations across SMS, WhatsApp, email, chat, and voice. Conversive CEO Nitin Seth highlighted that voice is the most human communication, and this acquisition enhances their ability to deliver natural, compliant, AI-powered interactions. VoxGenie AI's team now leads Conversive's voice AI development, leveraging their expertise in sectors requiring empathy and precision, such as healthcare and financial services. The enhanced platform offers features like voice-activated lead qualification and automated post-call summaries, ensuring personalized and uninterrupted customer experiences while adhering to global compliance standards. Read the story: https://ow.ly/aLn050WrH6r #ConversiveAI #CRMInnovation #PuneTech #VoiceAI #OmnichannelEngagement #AIInHealthcare #CustomerExperience #VoiceAutomation #DigitalTransformation #TechAcquisition

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🚨 Girish Mathrubootham to exit Freshworks by December Girish Mathrubootham, co-founder of Nasdaq-listed Freshworks and a key voice in India’s SaaS story, will step down as Executive Chairman on December 1, 2025. He will now focus on Together Fund, the VC firm he co-founded. Freshworks has appointed Roxanne Austin, Lead Independent Director, as the new Chairperson of the Board. Under Mathrubootham’s leadership, the Chennai-founded startup grew into a unicorn and became the first Indian SaaS company to list on Nasdaq. Read more at: https://lnkd.in/gZwWvqXU By Thimmaya Poojary #Freshworks #SaaS #Leadership #Startups #TechNews

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