INTELCIA

🔔 A INTELCIA marca presença no InRetail, Brands & CX 2025! 🔔 Estamos no maior evento de retalho em Portugal, o InRetail, Brands & CX, que decorre entre 4 e 6 de novembro, no Lagoas Park, em Oeiras. Este encontro reúne líderes do setor para debater como a inteligência artificial, os dados e a tecnologia estão a transformar a jornada do cliente e a experiência de compra. Na Intelcia, a inovação tecnológica é fundamental para desenhar experiências de cliente verdadeiramente envolventes. Estaremos presentes para trocar ideias, aprender com outros players da indústria e reforçar o nosso compromisso com a excelência em CX. Saiba tudo em https://lnkd.in/dWs9jQG #intelcia #customerexperience #retail #IA #Innovation

Intelcia Transformation Stories | Pickup Behind every great customer experience, there’s a partnership built on trust. INTELCIA has been working hand in hand with Pickup to create a service that’s faster, more human, and truly frictionless. An agile, multichannel, and global model powered by technology, driven by people. The result? 👉 More trust. 👉 More proximity. 👉 More impact. Because when empathy meets agility, every interaction becomes an experience worth remembering. Thank you, Pickup, for your continued trust and valued partnership. #CXTransformation #Innovation #HumanTech #Intelcia #Evoluciona 

Intelcia Transformation Stories | Grupo Davissa Innovation that delivers. Together with Grupo Davissa, we redefined what digital transformation can achieve, streamlining processes, automating systems, and turning data into smarter, faster decisions. The result? - Higher customer satisfaction. - Increased sales performance. - A partnership built on trust and shared ambition. At INTELCIA, we believe innovation is not just about technology, it’s about people working together to make transformation real. Thank you, Grupo Davissa, for your continued trust and valued partnership. #Intelcia #Evoluciona #CustomerExperience #Davissa

Celebrámos o 7º aniversário da INTELCIA em Portugal, com um exclusivo Executive Sunset no rio Tejo, onde reunimos clientes e parceiros institucionais. Com mais de 7.000 colaboradores de 42 nacionalidades e presença em 19 países, reafirmamos o nosso compromisso com a inovação, as pessoas e o crescimento sustentável. Obrigado a todos por fazerem parte deste nosso caminho de crescimento. #Intelcia #Crescimento #Inovação #ExperiênciaDoCliente #Portugal

Celebrar a Excelência com os nossos Finalistas dos Prémios Fortius Portugal 2025! 👏👏👏 Chegou o momento de reconhecer quem faz a diferença todos os dias! Estes são os 13 finalistas INTELCIA Portugal dos Fortius Awards 2025, que estarão presentes na Gala de entrega de prémios no próximo dia 23 de outubro na Exponor. Um evento APCC - Associação Portuguesa de Contact Centers que celebra o talento, a dedicação e a paixão dos profissionais de Contact Center. Os Prémios Fortius Portugal, destacam o compromisso com a excelência, a qualidade e o desenvolvimento profissional, e a Intelcia tem o orgulho de ter finalistas nas seguintes categorias: ✅ Melhor Agente Inbound ✅ Melhor Agente Outbound ✅ Melhor Supervisor Inbound ✅ Melhor Supervisor Outbound ✅ Melhor Dinamizador Comercial ✅ Melhor Gestor da Qualidade ✅Melhor Coordenador Parabéns a todos os finalistas! O vosso empenho desafia-nos enquanto empresa, a ser cada dia melhor! 🍀🚀 #Intelcia #WedreamWecareWedo #apcc #ContactCenterIndustry #FortiusPortugal

🎉 7 years, 7,000 people, 1 vision INTELCIA Portugal celebrated its anniversary with an unforgettable sunset on the Tagus, a moment to honor our journey and look ahead to the future. We were proud to celebrate alongside His Excellency Othmane Bahnini, Ambassador of the Kingdom of Morocco to Portugal, our CEO Karim Bernoussi, Carla Marques, CEO of Intelcia Portugal, our clients, and the Intelcia management team. Their presence reflects the strong ties and shared vision that continue to fuel our growth. 🇵🇹 Intelcia Portugal continues to create added value for clients by leveraging Evoluciona, Intelcia’s hub for AI solutions, data analytics, and digital platforms, while also strengthening the Shared Services Centre, reaffirming our commitment to developing talent and shaping the future of customer experience. At the heart of it all? Our people. The ones who innovate, build trust, and make growth possible every day. Thank you to our clients for their continuous trust. #Intelcia #Portugal #7YearsOfIntelcia #Innovation #PeopleFirst

INTELCIA Transformation Stories | BBVA Transforming customer experience often starts where clients don’t see it: the back office. With BBVA, we automated card activation through 24/7 RPA, delivering: - 85% faster processing - 99.8% accuracy - 1.8M+ cases handled since 2024 This is how Evoluciona by Intelcia blends smart automation with human expertise. Thank you, BBVA, for your continued trust and valued partnership. #IntelciaTransformationStories #CustomerExperience #Innovation #Evoluciona

At Intelcia, growth means creating opportunities everywhere we go. With 90%+ of our teams hired locally and active inclusion programs across continents, we’re committed to building a workplace where everyone can grow, lead, and belong. #IntelciaCSR #SustainableGrowth #DiversityAndInclusion #Intelcia

Don’t just take our word for it, hear it from those who’ve experienced it. Let Grupo Davissa tell you how partnering with Evoluciona by Intelcia enhanced their operations and helped them deliver greater value to their customers. Because when technology meets real-world needs, the results speak for themselves. #CustomerTestimonial #Evoluciona  #Intelcia  #CX #BusinessGrowth

🤔 Ever wonder how some companies manage to get so much more done with the same resources? The secret often lies in smart automation. RPA takes those time-consuming, repetitive tasks off your team’s plate, allowing them to focus on growing your business. 📈 As INTELCIA's innovation hub, Evoluciona by Intelcia has been helping businesses make this shift for a smoother CX experience. #Evoluciona #Intelcia #RPA #CX #CustomerExperience #Innovation #Automation