Field Service Leader

Job Description

Field Service Leader – HBS Novar Regio Noord

Supervise a Field Service team for the HBS organization. You will apply your leadership skills to improve team performance. You will lead a team consisting of Fire-/ Evac service-engineers and part of the backoffice. People management skills are very important here.

You will ensure engagement in new opportunities for market penetration, team deployment, and sales growth. You will liaise with multiple factions to help prevent and resolve customer problems and explore additional revenue-generating opportunities. You will drive and improve metric reporting procedures and own financial metrics, targets and budgets. You will lead quick and effective closure of any improvement opportunities. You will define team expectations and communicate those to stakeholder. You will act as mentor to train and develop future managers.

This is a position will be based in Rosmalen

Key Responsibilities

Supervise team activities and performance

Collect and report performance metrics

Develop team and team members

Identify opportunities with other FSL / team for process improvement

Assign and supervise project work

Budget responsible for contracts and small projects (< 150k) for the Netherlands.

Embrace Standardization in processes and delivery practices across teams

Supportive regarding Business Transformation Initiatives

Buildup a good relationship with other departments in the organization. For example the

Sales-, Project- department, supportive departments in other districts.

• Achieving high customer and employee satisfaction
  
  

In the Netherlands we have besides a large number of small contracts also large contracts with various hospitals, universities, ministries, pharmacies and airport Schiphol.

YOU MUST HAVE

• Bachelor's degree, or equivalent. Some experience in the field.
  
  

WE VALUE

• Previous industry experience
• Excellent communication skills
• Demonstrated ability to influence at varying levels across the organization
• Demonstrated ability to operate independently
• Ability to use experience to appropriately apply the established standards
• Demonstrated ability to effectively manage a team
• Previous customer service experience
• Blackbelt certified to improve the processes.
  
  

What We Offer

You can largely determine your own daily schedule.

Opportunities for you own growth and career possibilities

Excellent employment conditions

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation

About Us

Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.