boost.ai

Yes, GenAI has reignited interest in Voice AI, but it’s not the only reason. Customers expect the same quality of support whether they call, message, or email. The days of voice and digital living in silos are over. That's where GenAI comes in - opening the door to having a much more conversational experience. Here's how: 1️⃣ Conversational depth: GenAI enables natural, humanlike interactions that make customers feel truly understood. 2️⃣ Emotional understanding: It doesn’t just hear words; it hears tone. That means brands can respond with empathy and tailor experiences in real time. It’s time to stop pressing “1” for the future - it’s already here. 🎧 Watch the full conversation with Kane Simms & Samantha Rosendorff: https://hubs.la/Q03QmN1Y0

“Customers just want help where it suits them” - Samantha Rosendorff, VP Global Pre-Sales at boost.ai. It’s that simple. They don’t care about channels - only that the experience works for them, wherever they are. The question for leaders is no longer whether to invest in voice AI - it’s how to transform it. Because customers haven’t stopped calling. They’ve just started expecting more.

The boost.ai Academy and Community have been nominated (by our customers!) for ACE Program of the Year 2025! ♠️ Hosted by CustomerEducation.Org - a global community for professionals in customer education - the ACE Awards celebrate “Awesomeness in Customer Education,” recognizing programs that sets a new standard for both learner impact and business results. We’ve always believed that empowering our customers and partners through education is the key to success. Every course completed, every live session joined, and every discussion in our community has helped shape what the Academy is today. A huge thank you to those who nominated us, and to our amazing community 💜 Now we’d love your support to help us bring this one home! 🙌 👉 Vote for boost.ai in the ACE Program of the Year category here: https://hubs.la/Q03Pr5hR0

🤝 Science meets service, product meets practice. We’ve partnered with SINTEF and industry leaders Telenor, Tryg and SpareBank 1 Sør-Norge to test how large language models can be responsibly woven into conversational AI for regulated, trust-led industries. Join us in Oslo on 27 November to hear fresh research and real-world results: • Fresh performance data on speed, security, and scalability from live CX environments. • A boost.ai deep-dive into product development and orchestration. • Industry perspectives on their key findings and lessons learning. Seats are limited and filling fast - if you work with customer experience or digital transformation, this is an event you don’t want to miss. Register for free: https://hubs.la/Q03NGk3b0

Our partner Eckoh is an award-winning provider of secure payment solutions for contact centers - so you know that they "live and breathe" compliance and security. They help organizations manage sensitive payment data without exposing their agents, whether they be human or AI, to that sensitive information. "It’s always refreshing to collaborate with organizations, such as boost.ai, that also prioritize thinking first and foremost about data security and put controls in place to help their clients do the same." Together, we make sure that when you automate, you are building on a base where you can trust every conversation. 💜 #AI #Partnership #DataSecurity #ContactCenter #Compliance #Eckoh #BoostAI #SecurePayments

Introducing the Partner Academy 🎓 - your new launchpad for success with boost.ai. Whether you’re just getting started or looking to take things to the next level, the Partner Academy is here to help you build skills, share knowledge, and feel confident working with boost.ai. ✅ Start with the essentials to build core skills and align your teams. ✅ Level up with certification to unlock expert knowledge across Sales, Pre-Sales, Customer Success, and Implementation. And yes — there's a 🏅 with your name on it. Get certified. Get recognized. Get the Partner advantage.

🚀 We’re raising the bar for partner success. Explore the Partner Academy – our new training and enablement hub designed to empower every boost.ai partner. This is your chance to get authorized, and help your teams master the art of trusted, AI-powered customer experience – built for security, speed and scale. Get involved. Gain the Partner advantage. Explore the Partner Academy here: https://hubs.la/Q03Nfx8j0 #PartnerAcademy #ConversationalAI #Enable #CustomerExperience #boostai

Exciting partnership announcement: SVL × boost.ai 💫 We’re proud to join forces with SVL, the UK’s longest-running contact centre solutions provider. With nearly 60 years of experience supporting contact centres across both public and private sectors, SVL is a trusted partner for organisations navigating complex digital transformation. 🤝 A shared mission: To make AI adoption effortless, responsible, and truly customer-centric. Let's go!

👋 Phoenix, are you ready to build an AI-powered customer experience from scratch? On 6 November 2025 boost.ai and Cloud Tech Gurus are taking over the Fairfield by Marriott in Tempe for an exclusive hands-on workshop where you’ll build your own AI Agent, in just one morning. You’ll get practical insights from industry leaders and peers, learn how to tackle real CX challenges with AI, and see how to stay compliant with built-in guardrails and API controls. Enjoy networking over lunch and walk away with the confidence that building something powerful doesn’t have to be complex. Spaces are limited, secure your spot today: https://hubs.la/Q03MX29n0

🚀 Boost Camp London is taking shape! On 13 November we’ll hear two very different, but equally inspiring, stories of AI-powered customer experience in action: • Kevin Knowles, Director of Chatbot & Self Service at Sage, will unpack how a global financial-software giant builds trust with every automated conversation. • Jules van Leeuwaarden, Product Owner and Judith Brunyanszki-Thijssen, Conversational Specialist at Carglass® Nederland will reveal how a household name in automotive services creates friction-free, AI-driven customer experiences. This is just round one of our speaker announcements - stay tuned for more! Ready to be empowered, enabled and inspired? ✨ Reserve your seat now for Boost Camp London! Link in comments 👇