All Systems Operational

About This Site

Welcome to Northwestern's Status of University IT Services page. Here, you can review up-to-date information about technology systems and services, locate scheduled maintenance details, and track any service interruptions and outages impacting the University community.

To report an issue with a Northwestern service, please contact the IT Service Desk at 847-491-4357 (1-HELP).

Users can also subscribe to receive updates about specific University services. Click on the "Subscribe to Updates" button above to register for notifications. Subscribers, please note that Statuspage emails will be sent from and appear in inboxes with a "noreply@statuspage" address.

Administrative and Business ? Operational
CAESAR (Student Information Systems) ? Operational
Cognos Self-Service Reporting and Data Visualization (Reporting and Analytics) ? Operational
ConnectNU (Student Information Systems) ? Operational
Data Warehouse Services (Reporting and Analytics) ? Operational
ECATS (Student Information Systems) ? Operational
Facilities Connect (Facilities) ? Operational
Faculty Recruitment System (Human Resources Systems) ? Operational
Grad Student Tracking System (Student Information Systems) ? Operational
iBuyNU (Finance and Procurement Systems) ? Operational
CERES (Research Administration Systems) ? Operational
myHR (Human Resources Systems) ? Operational
myHR Learn (Human Resources Systems) ? Operational
Northwestern Loan Application System (Student Information Systems) ? Operational
NUFinancials (Finance and Procurement Systems) ? Operational
NU Parking (Facilities) ? Operational
NUPlans (Finance and Procurement Systems) ? Operational
NUPortal (Finance and Procurement Systems) ? Operational
OnBase (Workflow and Document Management) ? Operational
Our Northwestern (Alumni and Advancement) ? Operational
PerfectForms (Workflow and Document Management) ? Operational
Power BI Visualization (Reporting and Analytics) ? Operational
Research Portal (Research Administration Systems) ? Operational
Tableau Visualization (Reporting and Analytics) ? Operational
Student Opportunity Application Portal (Research Administration Systems) ? Operational
Wildcard (Finance and Procurement Systems) ? Operational
Workforce Software (WFS) Timekeeping (Human Resources Systems) ? Operational
Smartsheet ? Operational
Splunk (Reporting and Analytics) ? Operational
ERS (Effort Reporting System) (Finance and Procurement Systems) ? Operational
Blackthorn Events (Alumni and Advancement) ? Operational
Graduate Student Progress (Student Information Systems) ? Operational
CatConnect (Alumni and Advancement) ? Operational
Communication and Collaboration ? Operational
Digital Signage (REACH) (Mass Communications) ? Operational
Email Defense System (EDS) ? Operational
Email Marketing and Campaign Management (Bulkmail) (Mass Communications) ? Operational
G Suite (Email and Calendaring) ? Operational
Microsoft Teams (Instant Messaging) ? Operational
NU Listserv (Mass Communications) ? Operational
NUsites (Self-Service Web Publishing) ? Operational
Office 365 (Email and Calendaring) ? Operational
Microsoft OneDrive (Document Sharing and Storage) ? Operational
Public Group/Distribution List (Mass Communications) ? Operational
Microsoft SharePoint (Document Sharing and Storage) ? Operational
Television Services ? Operational
Zoom Video Conferencing (Videoconferencing and Telephones) ? Operational
Zoom Web Portal (Videoconferencing and Telephones) ? Operational
NUInfo (Web Publishing and Hosting) ? Operational
Web Content Management System (Cascade CMS) ? Operational
Microsoft "Bookings with me" in Outlook (Email and Calendaring) ? Operational
E911 Emergency Telephone Calling (Videoconferencing and Zoom) Operational
Automated Telephone Directory (Videoconferencing and Zoom) ? Operational
Desktop and Mobile Computing | Endpoint Management Infrastructure ? Operational
Encryption Key Escrow ? Operational
Endpoint Device Backup ? Operational
Endpoint Software and Configuration Management ? Operational
Mobile Device Management (MDM) ? Operational
Workstation Imaging ? Operational
Identity and Access Management ? Operational
Active Directory (Directory Services) ? Operational
CyberArk (Privileged Account Management) ? Operational
Duo Core Authentication Service (Authentication and Authorization Services) ? Operational
Kerberos (Authentication and Authorization Services) ? Operational
LDAP (Directory Services) ? Operational
Northwestern Online Directory (Directory Services) ? Operational
NUValidate (NETID Services) ? Operational
Shibboleth (Authentication and Authorization Services) ? Operational
Web Single Sign-On (Authentication and Authorization Services) ? Operational
Wildcat Finder ? Operational
Information Security ? Operational
Client Antivirus Software (Secure Computing) ? Operational
Data Center Firewall Rule Modification (Secure Computing) ? Operational
Deny Unsolicited Inbound Traffic (DUIT) (Secure Computing) ? Operational
Endpoint Security Software (Secure Computing) ? Operational
InCommon Certificates (SSL Certificate Creation) ? Operational
Managed Firewall Services (Secure Computing) ? Operational
Infrastructure ? Operational
Amazon Web Services (AWS) (Cloud Service) ? Operational
Cooling Systems (Data Center Facilities) ? Operational
DHCP (Network Management) ? Operational
DNS (Network Management) ? Operational
Domain Name and Address Management (DNS/DHCP) (Network Management) ? Operational
Electrical Systems (Data Center Facilities) ? Operational
Enterprise Backup and Restore Services (Server Management) Operational
Enterprise File Services (Isilon) ? Operational
Firewall (Network Management) ? Operational
GitHub (Cloud Service) ? Operational
Google Cloud (GCP) (Cloud Service) ? Operational
Intercampus Connectivity (Network Connectivity) ? Operational
Load Balancing (Network Connectivity) ? Operational
Microsoft AZURE (Cloud Service) ? Operational
Network Access Control (NAC) (Network Management) ? Operational
Network User Status Agent (NUSA) (Network Management) ? Operational
Network Time Protocol (NTP) (Network Management) ? Operational
NUCloud (Server Management) ? Operational
Oracle RAC (Server Management) Operational
Remote Access -Virtual Private Network (VPN) (Network Connectivity) ? Operational
SolarWinds (Server Management) ? Operational
SSL VPN (Network Connectivity) ? Operational
Utility Power (Data Center Facilities) ? Operational
Virtual Server Hosting (Server Management) ? Operational
Wired Network Services (Network Connectivity) ? Operational
Wireless Network Services (Network Connectivity) ? Operational
Decommission Virtual Server (Server Management) ? Operational
PINNACLE (Network Management) ? Operational
Internet Network Services (Network Connectivity) ? Operational
Anypoint Platform (Integration Services) ? Operational
DataHub (Integration Services) ? Operational
EventHub (Integration services) Operational
Professional Services ? Operational
IT Knowledge Base Service (Service Delivery and Support) ? Operational
Service Management Platform (Service Delivery and Support) ? Operational
Research Technologies and Support ? Operational
Kellogg Linux Cluster (KLC) (Server Management) ? Operational
MRI Cluster (Server Management) ? Operational
NUCore ? Operational
Quest Analytics Nodes ? Operational
Quest High-Performance Computing Cluster (HPCC) (Server Management) ? Operational
Research Data Storage Service (RDSS) ? Operational
Globus File Transfer ? Operational
Electronic Research Notebook Service (ERNS) ? Operational
Software and Applications ? Operational
Adobe Creative Cloud (Administrative/Business) ? Operational
MATLAB (Research Tools) ? Operational
Qualtrics (Research Tools) ? Operational
SPSS (Research Tools) ? Operational
Northwestern Print Operational
Teaching and Learning Systems ? Operational
Canvas (Digital Learning Tools) ? Operational
Library Services Operational
Panopto (Digital Learning Tools) ? Operational
Technology Support Services Operational
CONDUITS ? Operational
G Suite Student Email Accounts ? Operational
Remote Support Assistance ? Operational
Statuspage Page Access Users Operational
Voice Services Operational
Call Centers (Videoconferencing and Telephones) ? Operational
Cellular Services (Videoconferencing and Telephones) ? Operational
Conference Bridge Operational
Local Calling Operational
Long Distance Calling Operational
Speech Attendant Operational
Telephone Services (Videoconferencing and Telephones) ? Operational
Two-Way Radios (Videoconferencing and Telephones) ? Operational
Voicemail Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

(49333) Network Maintenance for Feinberg, Lurie Children's Hospital, and Northwestern Medicine Sep 6, 2025 06:00-07:00 CDT

Northwestern Information Technology will be applying software updates on data network equipment that supports the network services listed below. This work is being performed to address security vulnerabilities. No service impact to end users is expected due to the redundant nature of this equipment.

* Feinberg networks
* Northwestern University direct connections to Lurie Children's Hospital and Northwestern Medicine
* External connectivity for Wi-Fi users connected to eduroam in Northwestern Medicine buildings
Posted on Aug 28, 2025 - 15:56 CDT

(49325) Evanston Campus Network Maintenance Sep 6, 2025 07:00-09:00 CDT

Northwestern Information Technology will be performing maintenance on network infrastructure at the locations listed below This change is to apply vendor-recommended best practice configurations for network loop protection. Network connectivity for each site, including VoIP phone, wireless, and wired services, will have a brief outage of about 5-10 seconds during the given time frame.

560 LINCOLN Schapiro Hall
584 LINCOLN
600 LINCOLN
616 NOYES
617 DARTMOUTH PL
617 HAVEN Navy Reserve Officer Training Corps
617 NOYES
619 COLFAX Delta Chi Fraternity
625 COLFAX
625 HAVEN
625 NOYES
627 DARTMOUTH PL
629 NOYES
630 DARTMOUTH PL
630 LINCOLN
640 COLFAX
640 LINCOLN 640 Lincoln
2120 CAMPUS DR Annenberg Hall
2145 SHERIDAN RD Technological Institute
2211 CAMPUS DR Kellogg Global Hub
2245 SHERIDAN RD Sargent Residence Hall
2247 SHERIDAN RD Phi Kappa Psi Fraternity
2249 SHERIDAN RD Sigma Chi Fraternity
2251 SHERIDAN RD
2255 CAMPUS DR
2303 SHERIDAN RD
2307 SHERIDAN RD Delta Upsilon Fraternity
2309 SHERIDAN RD Lindgren Hall
2311 CAMPUS DR Henry Crown Sports Pavilion/ Norris Aquatic Center
2313 SHERIDAN RD Chi Psi Fraternity
2315 SHERIDAN RD McCulloch Residence Hall
2315 CAMPUS DR North Garage
2317 SHERIDAN RD Delta Tau Delta Fraternity
2321 SHERIDAN RD Goodrich House Residence Hall
2324 CAMPUS DR Ayers College of Commerce & Industry
2325 SHERIDAN RD Sigma Alpha Epsilon Fraternity
2331 SHERIDAN RD Phi Gamma Delta Fraternity
2332 CAMPUS DR Slivka Residence Hall
2335 SHERIDAN RD Sigma Nu Fraternity
2339 SHERIDAN RD Lambda Chi Alpha Fraternity
2341 SHERIDAN RD Sigma Phi Epsilon Fraternity
2347 SHERIDAN RD Phi Delta Theta Fraternity
2349 SHERIDAN RD Beta Theta Pi Fraternity
2400 SHERIDAN RD Elder Residence Hall
2420 CAMPUS DR Kemper Residence Hall
Posted on Aug 28, 2025 - 14:14 CDT

(49336) Internet Equipment Maintenance Sep 7, 2025 06:00-11:00 CDT

Northwestern Information Technology will be performing maintenance on network equipment which forwards traffic between the internet and campus. This work is being performed to replace this equipment with new hardware. With the exception of the remote sites listed below, no service interruption is expected from this work due to the redundant nature of this equipment.

Below are the remote sites that will be affected for up to 60 minutes during the posted window:
- C-squared for monitoring/reporting
- Facilities Connect
- Parlance
- Redcap/StudyTracker access through Apporto Health App
- NUworkspace/Apporto

Below are the remote sites with redundancy that will NOT be affected:
- Medill School of Journalism at 44 MONTGOMERY, SAN FRANCISCO, CA
- Government Relations Office at Washington DC
- NYC alumni office
- Azure cloud services
- Amazon Web Services
- Google Cloud Service
- Qatar Campus
- Ricoh Print Services
Posted on Aug 29, 2025 - 10:38 CDT

Quest Research Computing Cluster September Maintenance Sep 8, 2025 08:00 - Sep 12, 2025 17:00 CDT

Quest, including the Quest Analytics Nodes, the Genomics Compute Cluster (GCC), the Kellogg Linux Cluster (KLC), and Quest OnDemand, will be unavailable for scheduled maintenance starting at 8 a.m. on Monday, September 8, and ending at 5 p.m. on Friday, September 12. Globus will also be unavailable for file transfers to and from Quest, and between Quest and the Research Data Storage Services (RDSS)/FSMRESFILES.
This maintenance is necessary to apply critical system upgrades and perform regular system care. After the maintenance, multi-node (or parallel) jobs will benefit from more stable internode communication.
During this downtime, the following maintenance will be performed:

• Quest's job scheduler, Slurm, will be upgraded to 24.11.6 enabling features such as enhanced job utilization tracking.
• Security patches will be applied to all Quest nodes.
• License managers for licensed software on Quest will be migrated to a new server.
• Power and cooling equipment maintenance will be performed for the healthy operation of computing infrastructure.
• Network maintenance will be performed to improve communication across the nodes and the storage system.

Impact on Quest and Globus Users
• Access to Quest will be unavailable. Users will not be able to submit new jobs, run jobs, access files stored on Quest, or use the Quest Analytics Nodes, GCC, KLC, and Quest OnDemand during the maintenance window.
• Jobs submitted to Quest through Slurm with a wall time that extends beyond the start of the downtime will not run and must be resubmitted after the maintenance. These jobs will receive a "ReqNodeNotAvail, Reserved_for_maintenance" message as the queue reason.
• User jobs and processes running on the Quest login nodes, the Quest Analytics Nodes, and KLC will be canceled at the beginning of the downtime.
• The Globus data transfer tool will be unavailable to transfer files from and to Quest and between Quest and Research Data Storage Services (RDSS)/FSMRESFILES: https://services.northwestern.edu/TDClient/30/Portal/KB/ArticleDet?ID=2017
• Requests submitted for Quest and Globus shortly before or during the downtime will be addressed following the maintenance period.
• The expiration dates of all user files in Quest global scratch space will be extended for another 30 days before downtime. Data in scratch space will have updated timestamps to allow data to remain in scratch. You can use file system utilities to monitor the expiration dates in scratch space: https://services.northwestern.edu/TDClient/30/Portal/KB/ArticleDet?ID=1546#checkscratch
• Processing of new Quest allocations and accounts will be paused on Tuesday, September 2, through Monday, September 15.

For any questions about this maintenance, please contact [email protected].
Posted on Jun 30, 2025 - 11:15 CDT

(49272) Update policies Sep 9, 2025 09:00-10:00 CDT

Update authentication method policy and conditional access policies (both legacy and EAM).
Posted on Aug 28, 2025 - 10:44 CDT

(49350) Facilities Connect - Planned Outage Sep 13, 2025 22:30 - Sep 14, 2025 04:30 CDT

Facilities Connect will be unavailable for planned maintenance.

For emergency or urgent issues please contact University Police in
Evanston NU Police 847-491-3456
Chicago NU Police 312-503-3456
For Facilities service requests please email [email protected].
Customer Service is available by phone on both campuses, during the week Monday - Friday from 7:00 am – 5:00 pm.
Evanston customer service
Phone: (847) 491-5201
Chicago customer service
Phone: (312) 503-8000
Posted on Aug 29, 2025 - 08:49 CDT
Sep 5, 2025

No incidents reported today.

Sep 4, 2025
(49124) Evanston Data Center Load Balancer Network Maintenance
Completed - The scheduled maintenance has been completed.
Sep 4, 19:17 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 19:00 CDT
Scheduled - Northwestern Information Technology will be upgrading software on the Evanston Production load balancers. This work is being performed to mitigate several security vulnerabilities. This maintenance will affect those services that only utilize the Evanston Data Center Production load balancer service. Affected systems should not experience any service interruption due to the redundancy of the system.
Those services include:
AD Federation
AD LDAP
Directory
Exchange/Email/ Microsoft Collaboration Services
myHR: Careers
myHR
myHR: Reports
NU Financial
InfoEd
NUInfo/http://www.northwestern.edu
NUValidate
Registry
Sharepoint
Splunk
CAESAR
Voicemail
WebSSO
Aug 25, 12:24 CDT
Sep 3, 2025
(49236) NUValidate 1Password Integration Deployment
Completed - The scheduled maintenance has been completed.
Sep 3, 21:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 19:00 CDT
Scheduled - Northwestern Information Technology will be performing a scheduled deployment of the 1Password integration into NUValidate. During this time, NUValidate will be unavailable.
Aug 29, 10:04 CDT
(49121) Chicago Data Center Load Balancer Network Maintenance
Completed - The scheduled maintenance has been completed.
Sep 3, 21:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 19:00 CDT
Scheduled - Northwestern Information Technology will be upgrading software on the Chicago Production load balancers. This work is being performed to mitigate several security vulnerabilities. This maintenance will affect those services that only utilize the Chicago Data Center Production load balancer service. Affected systems should not experience any service interruption due to the redundancy of the system.
Those services include:
AD Federation
AD LDAP
Directory
Exchange/Email/ Microsoft Collaboration Services
myHR: Careers
myHR
myHR: Reports
NU Financial
InfoEd
NUInfo/http://www.northwestern.edu
NUValidate
Registry
Sharepoint
Splunk
CAESAR
Voicemail
WebSSO
Aug 25, 12:24 CDT
Talkdesk US Region Service Interruption
Resolved - Northwestern Information Technology has been informed by the vendor that this service interruption has been resolved. We are now closing this posting.
Sep 3, 13:53 CDT
Identified - Northwestern Information Technology has been informed by the Talkdesk vendor that they are working to mitigate this service interruption. The next update will be for 15:00 CDT
Sep 3, 12:20 CDT
(49332) Apply Kion cloud rule blocking expensive operations in AWS
Completed - The scheduled maintenance has been completed.
Sep 3, 11:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 10:00 CDT
Scheduled - We will be undergoing scheduled maintenance during this time.
Aug 28, 14:40 CDT
Panopto Service Interruption
Resolved - Panopto has confirmed services are fully restored, this incident has been resolved.
Sep 3, 10:06 CDT
Monitoring - Northwestern Information Technology has been informed by the vendor that Panopto is operation as of 09:15 CDT. We are continuing to monitor system performance and will make another update by 10:30 CDT.
Sep 3, 09:23 CDT
Identified - Northwestern Information Technology and the vendor have identified that Panopto is experiencing a nationwide outage. Current status information from the vendor can be found at: https://status.io/pages/57c1fd57097aa14d7f0021cd

We will update the posting by 12:00 CDT
Sep 3, 08:40 CDT
Sep 2, 2025
(49495) Frances Searle Building Floors: 0,1 Network Equipment Maintenance
Completed - The scheduled maintenance has been completed.
Sep 2, 07:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 2, 06:00 CDT
Scheduled - Northwestern Information Technology will be performing maintenance on network infrastructure in the location in the title.
This work is to address issues with this specific equipment. Network connectivity including VoIP phone, wireless, and wired services
will be affected for the given time frame.
Sep 1, 13:11 CDT
SolarWinds Service Interruption
Resolved - Northwestern Information Technology confirms the incident has been resolved and service has been restored.
Sep 2, 02:52 CDT
Investigating - Northwestern Information Technology is investigating a service interruption for SolarWinds.

The next update will be provided by 4:00 CDT.
Sep 2, 01:57 CDT
Sep 1, 2025

No incidents reported.

Aug 31, 2025

No incidents reported.

Aug 30, 2025

No incidents reported.

Aug 29, 2025
Panopto Playback Issues
Resolved - This incident has been resolved.
Aug 29, 08:08 CDT
Monitoring - The vendor has restored playback functionality for all users. The vendor is monitoring the playback system to ensure that the issue has been resolved.

The next update will be provided by 9:00 CDT on Saturday.
Aug 29, 07:03 CDT
Update - The vendor has identified root cause and is working on a mitigation for the issue. They estimate service restoration within 24 hours.

The next update will be posted by 9:00 CDT on Friday.
Aug 28, 09:16 CDT
Update - The source of the increased error rates has been identified by Panopto. Panapto's cloud operations team is working on a mitigation for the issue. The process of mitigating the issue is expected to last approximately 24 hours, with an update to be provided once the mitigation is applied.

The next update will be provided by 21:00 CDT on Thursday.
Aug 27, 21:14 CDT
Identified - Northwestern's course video playback system, Panopto, is experiencing an issue where clicking play may not consistently work on the first try. The workaround, from Panopto, is to click play a few times. Panopto has identified the issue and currently remediating.

The next update will be posted by 19:00 CDT.
Aug 27, 15:41 CDT
Aug 28, 2025
(49193) Garrett-Evangelical Theological Seminary Loder Hall Network Refresh
Completed - The scheduled maintenance has been completed.
Aug 28, 08:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 28, 06:00 CDT
Scheduled - Northwestern Information Technology will be upgrading the network infrastructure at the location in the title. There will be a brief interruption, less than 15 minutes for each circuit being migrated, for the planned work. Additional information about the refresh project can be found at the following link. https://www.it.northwestern.edu/about/it-projects/campus-wired-data-network-refresh/index.html
Aug 26, 11:44 CDT
Aug 27, 2025
(49120) Evanston Data Center Load Balancer Software Upgrade Dev/Non-Production
Completed - The scheduled maintenance has been completed.
Aug 27, 19:19 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 27, 19:00 CDT
Scheduled - Northwestern Information Technology will be upgrading software on the Evanston Dev/Non-Production load balancers. This work is being performed to mitigate several security vulnerabilities. This maintenance will affect those services that only utilize the Evanston Data Center Dev and Non-Production load balancer service. Affected systems should not experience any service interruption due to the redundancy of the system.
Aug 25, 12:24 CDT
(49118) Chicago Data Center Load Balancer Software Upgrade Dev/Non-Production
Completed - The scheduled maintenance has been completed.
Aug 27, 16:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 27, 14:00 CDT
Scheduled - Northwestern Information Technology will be upgrading software on the Chicago Dev/Non-Production load balancers. This work is being performed to mitigate several security vulnerabilities. This maintenance will affect those services that only utilize the Chicago Data Center Dev and Non-Production load balancer service. Affected systems should not experience any service interruption due to the redundancy of the system.
Aug 25, 12:24 CDT
Service Management Platform Service Interruption
Resolved - Northwestern Information Technology confirms the incident is resolved for Service Management Platform.

Northwestern IT identified an issue this morning with the University's service management platform, which affected a subset of services. Northwestern's ITSM system, TeamDynamix, was experiencing an issue where affiliates were unable to log into the system due to a failure of an automatic update.

We have now restored access to all affiliates. However, if you are an agent or affiliate in the system and are still experiencing issues, please call 847-491-4357 (1-HELP), and we will assist you as soon as possible.
Aug 27, 12:34 CDT
Identified - Northwestern Information Technology has identified an issue with Service Management Platform impacting a subset of services.

Northwestern's ITSM system, TeamDynamix, is currently experiencing an issue where affiliates are unable to log into the system due to the failure of an automatic update. We are working to restore access to all affiliates. If you are an agent in the system, an affiliate, and currently unable to log in, please call 847-491-HELP and we will assist you as soon as possible.

The next update will be provided by 14:00 CDT.
Aug 27, 12:06 CDT
Aug 26, 2025

No incidents reported.

Aug 25, 2025

No incidents reported.

Aug 24, 2025
(48725) Facilities Connect will be unavailable for planned maintenance.
Completed - The scheduled maintenance has been completed.
Aug 24, 04:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 23, 22:30 CDT
Scheduled - Facilities Connect will be unavailable for planned maintenance.

For emergency or urgent issues please contact University Police in
Evanston NU Police 847-491-3456
Chicago NU Police 312-503-3456
For Facilities service requests please email [email protected].
Customer Service is available by phone on both campuses, during the week Monday - Friday from 7:00 am – 5:00 pm.
Evanston customer service
Phone: (847) 491-5201
Chicago customer service
Phone: (312) 503-8000
Aug 15, 09:19 CDT
(48561) Facilities Connect - Planned Restart
Completed - The scheduled maintenance has been completed.
Aug 24, 03:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 23, 21:00 CDT
Scheduled - Facilities Connect may be restarted between 9pm 8/23/25 and 3am 8/24/25.
Aug 12, 11:24 CDT
Aug 23, 2025
(48541) CAESAR will be unavailable on Saturday, August 23 from 6AM to 2PM
Completed - The scheduled maintenance has been completed.
Aug 23, 14:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 23, 06:01 CDT
Scheduled - CAESAR will undergo scheduled maintenance to update to the latest version to ensure the system is up-to-date with Oracle enhancements, patches, and fixes to address security vulnerabilities. This enables CAESAR to stay in sync with the technology and to deliver future enhancements.

CAESAR and Reporting database will be unavailable from 6am to approximately 2pm (CST) on Saturday, August 23, 2025

During the downtime window, CS861QA and CS861SUP databases will be available for any reporting needs.
Aug 10, 23:32 CDT
(48779) Network Maintenance for Feinberg, HPSNet, and Affiliate Organizations
Completed - The scheduled maintenance has been completed.
Aug 23, 07:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 23, 06:00 CDT
Scheduled - Northwestern Information Technology will be applying software updates on data network equipment that supports the network services listed below. This work is being performed to address security vulnerabilities. Affected services will be interrupted for 15-20 minutes while this equipment applies updated software.

* Feinberg networks
* High Performance Science Network (HPSNet) networks
* Northwestern University direct connections to Lurie Children's Hospital, Northwestern Medicine, and the Shirley Ryan AbilityLab
* External connectivity for Wi-Fi users connected to eduroam in Northwestern Medicine buildings
Aug 18, 13:48 CDT
Aug 22, 2025
(48817) Firewall Equipment Maintenance
Completed - The scheduled maintenance has been completed.
Aug 22, 08:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 22, 07:00 CDT
Scheduled - Northwestern Information Technology will be performing maintenance on all campus firewalls.. This work is to add additional monitoring. No service impact is expected during this maintenance.
Aug 18, 15:48 CDT
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