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Intercom

4.3 (45 reviews)

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What is Intercom?

Intercom envisions the future of support in conversations, which is why they offer a business messenger specifically tailored for such communication. According to the developer, proactive support and self-service are at the core of Intercom's service portfolio. The messenger is designed to quickly solve complex problems in individual conversations. For repeatedly occurring questions, there is also the option to set up automations. If desired, the system proactively addresses known questions and issues with potential customers. In addition, there is an inbox for organizing communication via email, social media, and other channels. All this and various other central support functions are offered by the US company Intercom in a package for small businesses starting at 79 euros per month, or individually calculated for larger companies.

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This is how users rate the product

8.9

Ease of use

Customer Service

Average: 8.9

9.1

Meets requirements

Customer Service

Average: 9

8.7

Customer Support

Customer Service

Average: 9

8.5

Ease of setup

Customer Service

Average: 8.7

Intercom Features

Platform

Customization

Communication

Pop-up chat

Notifications

Targeted emails

In-app messaging

Internal use

Customization

Knowledge base

Team inbox

Customer profiles

Ticket and case management

Ticket creation user experience

Ticket response user experience

Automated response

Attachments/screencasts

Communication channels

Email to case

Live chat support

Intercom Pricing

Pricing details

Last edited: October 2024

Support

Upon request

Qualitativ hochwertiger, personalisierter Support in jeder Größenordnung

Live-Chat für Support

Team-Posteingänge

Ticketing-Workflows

Regeln für Service Level Agreements

Workload-Management

Rollenbasierte Berechtigungen

Ergebnisberichte

Hilfe-Artikel

Gesprächs-Bots

Resolution Bot

Gezielte Nachrichten

Produkt-Touren

Customer engagement

Upon request

Kunden onboarden, aktivieren und reaktivieren

Ausgehende E-Mails und produktinterne Nachrichten

Push-Nachrichten & Benachrichtigungen

Custom Bots

Mobile Carousels

Banner-Nachrichten

Multi-Channel-Kampagnen

A/B-Tests & Kontrollgruppen

Nachrichten-Versionierung

Benutzerdefinierte Ereignisse und Kundensegmente

Salesforce-, Clearbit Reveal- & Marketo-Integrationen

Marketing

Upon request

Verwandeln Sie Website-Besucher in zahlende Kunden

Gesprächs-Chatbots

Live-Chat für den Vertrieb

Intelligente Lead-Qualifizierung

Mehrere Team-Posteingänge

Automatische Buchung von Meetings

Regeln für die Weiterleitung von Gesprächen

Account-basierte Zuweisungen

Umsatz- und Performance-Berichte

Salesforce- & Marketo-Integrationen

Umgekehrte IP-Suche und Datenanreicherung

Intercom für Unternehmen

Upon request

Wir bieten Sicherheit der Enterprise-Klasse, erweiterte Berechtigungen, HIPAA-Unterstützung und Erweiterungsmöglichkeiten, um alle Ihre Unternehmensanforderungen zu erfüllen.

Intercom Reviews (45)

AI-generated summary what users say about Intercom

Based on 45 reviews

Intercom is praised for its user-friendly interface and robust features that enhance customer communication through live chat, chatbots, and help centers. Many find it effective for automating customer support and personalizing user interactions. However, some users report that the pricing can be high, especially as the user base grows, and that the initial setup can be complex. A few users also mention occasional slow support response times and limited customization options.

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