Jira Service Management is getting a new navigation

We’re in the process of rolling out these changes and the documentation may not match your experience. Bear with us while we update it to reflect the new changes. More about navigating the new Jira

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Add knowledge from third-party products

Add knowledge to your service projects by linking folders from Google Drive or Microsoft SharePoint. It helps you to use knowledge in products outside of Jira Service Management to resolve and deflect requests.

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