ElevenLabs

On November 11, we’re hosting the ElevenLabs Summit - bringing together the leaders shaping the future of voice-first interfaces. Yvonne Johnson, a wife and mother of three who was diagnosed with Motor Neuron Disease in May 2021, will share her inspiring story on how she continues to find strength through open communication and by raising awareness about the disease. She’ll be joined by Sophia Noel, Head of the ElevenLabs Impact Program, who focuses on democratizing access to our technology by offering free licenses to organizations to complete projects in healthcare, education, culture, and beyond.

We joined the Salesforce team at Dreamforce to talk about conversational agents - and to share the news that ElevenLabs is part of powering the voice of Agentforce.

We used our Agents Platform to build an AI sales agent for our own inbound sales process. It now qualifies 78% of inbound leads end-to-end, creating a faster experience for buyers and freeing our team to focus on more strategic work with customers. Every week, hundreds of people fill out our enterprise sales form, though many have questions already answered in our docs or are better served by our self-serve plans. While our sales team would like to meet with every lead directly, their focus is on enterprise use cases that require customized solutions. They manually review each submission to identify which leads are enterprise-ready. However, many forms have incomplete details which require follow-ups from our team, slowing response times and diverting focus from higher-priority opportunities. To close the gap between demand and our team’s capacity, we used our Agents Platform to build an AI sales representative called “Jon.” Jon speaks 30+ languages and qualifies leads end-to-end, booking meetings in real time and logging each interaction in our CRM. Since launch, Jon now handles the same weekly call volume as two full-time SDRs with the following results: • 78% of leads are qualified end-to-end • 24/7 availability across 38 countries • 8.7/10 CSAT score

On November 11, we’re hosting the ElevenLabs Summit - bringing together the leaders shaping the future of voice-first interfaces. We’re excited to announce two more speakers: Marc Andreessen, cofounder and General Partner at Andreessen Horowitz. He is an innovator and creator, one of the few to pioneer a software category used by more than a billion people and to establish multiple billion-dollar companies. Jennifer Li, General Partner at Andreessen Horowitz. She focuses on enterprise and infrastructure investments in data systems, developer tools, and AI.

BLACKBOX.AI uses ElevenLabs Agents to power Logger and Robocoder - voice-driven coding agents now serving over 30 million developers worldwide. Logger autonomously monitors systems 24/7, detects issues, and calls on-call engineers to explain incidents, propose and implement fixes in real time. Robocoder helps teams build full-stack applications from scratch: front-end, back-end and even AI-powered applications with no API keys required, through natural, conversational interfaces. Before selecting ElevenLabs, BLACKBOX AI experimented with several voice providers and found ElevenLabs delivered higher reliability, more natural conversations, and better voice coverage with over 5,000 voices. This partnership helps BLACKBOX AI in pioneering a new category of enterprise software - fully autonomous, voice-first agents that manage everything from coding to infrastructure without human bottlenecks.

My first trip to India this week - and an incredible one at that. It is a pleasure to join the UK’s largest trade mission to India with Keir Starmer and a 125-strong group of founders, CEOs and cultural leaders to deepen UK-India ties. India is already voice-first: about one-third of internet users use voice search monthly - the highest globally - and we have a lot to learn about the future of voice from the region. For ElevenLabs, over the last 12 months India became our # 1 market by signups and # 2 by enterprise revenue, with partners in the conversational AI space like Meesho automating ~60k support calls/day in Hindi and English, and Cars24 resolving issues ~50% faster while processing ~20k/month multilingual conversations. Key parts we already offer for the region: - Quick switching between Hindi and English - Support for Hindi and Tamil across v2 generation of our models, and 12 Indic languages in v3 - Local data residency - Hundreds of voices in Hindi (we’ve paid $1M+ back to Indian voice talent already through Voice Library) If you are building for the region - let me know. I am planning to visit the region once more in Q1. Delegation picture with others CEOs and companies (not so easy to spot me!).

Introducing ElevenLabs UI - open-source components for AI audio & voice agents. • 22 components & examples for chat interfaces, transcription, music, and more • Fully customizable • MIT licensed

Sharpen has chosen ElevenLabs as their exclusive provider for AI voice agents. This is one of the first native deployments of agentic AI within a CCaaS platform. AI in the contact center is no longer a disconnected system that sits in front of human agents. It is becoming a core part of the orchestration layer - with full context across caller history, sentiment, and escalation status, enabling seamless handoffs to human agents when needed.

On November 11, we’re hosting the ElevenLabs Summit - bringing together the leaders shaping the future of voice-first interfaces. We’re excited to announce two of our speakers: David Rogier, Founder and CEO of MasterClass, the streaming platform that provides the insights, tools and lived experiences of the world’s best so that members can become their best at work and in life. Adam Evans, EVP of Product at Salesforce. Adam leads AI efforts including Agentforce, driving new product initiatives and delivering agents that accelerate success for Salesforce customers.

Introducing Agent Workflows - a visual editor for designing conversation flows in Agents Platform. Instead of building all of your business logic in a single agent, Workflows enable you to handle more complex scenarios by routing to specialized Subagents. Subagents each have their own system prompt and access to task-specific knowledge bases and tools. With Workflows, you define when to hand off to Subagents and when to transfer to human operators. Workflows allow agents to connect securely to systems, apply business logic and route conversations seamlessly. This means you can optimize cost, latency, and accuracy with narrower prompts and knowledge bases, using the ideal LLM for each step of the conversation.