Medallia

Turning the tide on customer experience in the water industry 🌊 NWG (Northumbrian Water Group) chose Medallia's Experience Cloud to transform customer engagement across 4 million customers. By integrating advanced text analytics and sentiment intelligence across every touchpoint, they've achieved 9.2+/10 engagement scores and faster, smarter issue resolution. Learn how intelligent CX management is reshaping utilities in the press release. 🔗 https://lnkd.in/et5uxzH4

Your next big CX breakthrough is waiting. Hint: It's in Vegas. Feb 10-12 | The Wynn Save your spot (with discounted pricing!): https://lnkd.in/eFBzZ2uP #MedalliaExperience

Our first round of Experience '26 sessions is coming soon, but we're letting a few cats out of the bag early 👀 Check out this early look at what Spencer Thomas and Michael F. from Albertsons Companies will be talking about at Experience in February. Register now → https://lnkd.in/eFBzZ2uP #MedalliaExperience

You don’t need more feedback forms. You need to listen to the conversations already happening. 🎧 Our new research shows: 💬 The majority of customer insights are missed when companies rely only on surveys. 🚀 Fast-growing brands are doubling down on conversational intelligence. 🤖 CX leaders are 6x more likely than laggards to be using conversational intelligence to drive impact. Turns out, the future of CX has been calling this whole time. Ready to pick up? ☎️ Read the full report → https://bit.ly/435g6yO

Great chicken. Great biscuits. Great partnerships. Church's Texas Chicken teamed up with Medallia and SMT to launch a new CX platform in just 90 days, and they’re already turning customer insights into smarter operations and even better experiences. Loved connecting with so many experience-focused leaders at the Church’s Texas Chicken 2025 Global Convention & Vendor Expo. Exciting things ahead for this iconic brand! CC: Luis de la Torre

Winning takes leadership, speed, precision—and a team united behind one goal, on the track or in CX. Congratulations to Lando Norris and McLaren Racing on an outstanding P1 finish at the Mexico City Grand Prix. 🏁 🏆 Proud to be an Official Technology Partner. 🧡

⏰ Last call for nominations! Deadline: October 31, 2025 Now’s the time to recognize the leaders who are truly transforming customer and employee experiences. 🚀 Submit your nomination today → https://bit.ly/4q0r2Yv

CX leaders are buzzing about our Fall 2025 Release. 🔥 Yesterday we revealed our latest Frontline-Ready AI innovations that surface critical insights across the org—instantly. ICYMI, we have these great resources for you: • Full webinar → https://bit.ly/4ozSqec • Feature demos → https://bit.ly/4otP1gS • Blog summary → https://bit.ly/43zF3T0 A huge thank you to our product team and on-screen talent: Fabrice Martin, Jessica Ngoon, Simon Gough, Ilia Khan, and Jessica Garcia, as well as the rest of the Medallia team behind the scenes bringing this release to life!

This is what leadership looks like, on the track and in CX. ⚡️

Live today: turn noise into next steps. ⚡ See how Frontline-Ready AI™ helps teams act fast and solve smarter, right inside their workflow: ⏱️ Quick what/why/what’s next summaries 📱 Personalized mobile root cause analysis on scorecards 🗣️ Bi-lingual follow-ups that meet customers where they are Join us and bring your questions.