Serco

Our Impact: Serco’s new monthly newsletter is here! We’re excited to announce the launch of our monthly round-up, designed to keep you informed about the stories we've shared and the positive impact we've made over the past month. In this edition, we highlight our recent contract to provide maintenance and logistics services for RAF aircraft engines, showcasing our commitment to excellence in the defence sector. Plus, we delve into a thought-provoking research article on the transformative effects of animal therapy on prisoner wellbeing, reflecting our dedication to innovative solutions across all sectors we serve. At Serco, our impact is driven by our incredible people, and we take pride in the meaningful work they do every day. We hope you enjoy our round up 👇

Serco was proud to sponsor the Resilience First Autumn Reception which was held last week at the Army & Navy Club in London. The sponsorship of the event follows Serco’s exciting step in joining Resilience First as a member. The event featured a keynote speech by General Sir Richard Barrons KCB CBE, former Commander of Joint Forces Command, co-author of the UK’s Strategic Defence Review and Co-Chair at Universal Defence and Security Solutions. The gathering of over 130 business and resilience leaders from across sectors enabled discussions around the latest National Security Review and the Strategic Defence Review. Attendees discussed the need to build the resilience of the UK amidst a rapidly changing technological and geopolitical environment. The challenge posed from General Sir Richard Barrons was how the private sector can play a key role in strengthening national resilience. Establishing the need to move quickly to understand and address our gaps and vulnerabilities so that we are ready to deal with enduring and more severe and potentially existential risks. Doug Umbers, Managing Director of Serco UK Defence spoke at the event and our Head of Resilience, Deborah Higgins, took part in a panel session on the evening. There are many valuable lessons in building resilience capabilities from decades of working across Government that we have learned. We are broadening our offer to help more organisations anticipate, absorb and adapt to the constantly evolving risks and threats we face. Find out more about Serco’s Training & Resilience services here: https://lnkd.in/ezm47wNJ #Resilience #EmergencyPlanning #CrisisManagement

Operational transformation in the justice sector is something Serco is proud to deliver to our customers, stakeholders, those in our care, and their family and friends. The recent implementation of an automated outbound dialler marks a significant leap forward in streamlining inmate communications, delivering real, measurable impact across our correctional environments.  📞 Traditionally, verifying inmate phone numbers has been a labour-intensive process, requiring staff to manually place thousands of calls each month. With rising demand and resource limitations, this model was no longer sustainable.  Enter the AutoDialler: a rule-based platform powered by AI that autonomously contacts nominated individuals, asks security questions, and determines approval or decline, all with minimal human intervention.   Since being implemented at Clarence Correctional Centre, this innovation has:  ✅ Processed over 4,200 requests in just 4.5 months ⏱ Saved 234 hours of call time  📉 Reduced duplicate requests by 23%  📈 Maintained service continuity   🔒 Improved accuracy, compliance, and transparency  The system’s success has positioned Serco as the first correctional facility in Australia to pilot this technology, with plans for expansion already underway into Acacia Prison in Western Australia and Kohuora Auckland South Correctional Facility in New Zealand, and Serco-operated prisons across the UK.  Beyond efficiency gains, the AutoDialler enhances inmate wellbeing by ensuring faster access to approved contacts, supporting rehabilitation and reintegration. It also empowers staff to focus on higher-value tasks, improving job satisfaction and productivity.   This is more than just automation.  It’s a strategic investment in smarter, scalable, and more resilient operations. As we continue to explore new technologies, we remain committed to delivering safe, secure, and effective justice services that meet the needs of all stakeholders.  Serco is proud to maintain and operate Clarence Correctional Centre on behalf of Corrective Services NSW and the NSW Government. Scott Jacques Nick Rowe Andrew Head Rachel Owens Jaymes Boland-Rudder #Justice #Innovation #CSNSW #SercoAsPac #ImpactABetterFuture  

We’re proud to introduce Graeme Hunter, a seasoned leader whose career spans over four decades across the UK and Australia. In this video, Graeme shares his journey from shipyards to senior leadership, and why joining #SercoAsPac felt like coming home. From his early days turning steel into ships, to leading major defence contracts, Graeme’s story is one of passion, purpose, and progress. He reflects on Serco’s transformation into a strategic maritime partner, and the exciting future ahead, including innovations like autonomous vessels and our commitment to veteran employment and workforce development.    Whether it’s supporting Navy operations for the Royal Australian Navy and the Royal New Zealand Navy, training the next generation of maritime professionals, or pioneering autonomous technology, Serco is proud to be shaping the future of defence. For more insights, ask Serco. #SercoDefence #Leadership #Maritime #AutonomousVessels #Defence  #ImpactABetterFuture Peter Behrendt David Astbury Andrew Head

New article🖊️ In this 2 minute read, Garth Chivell MIAM outlines why we've been highly commended by the IWFM Impact Awards for our application of Computer-Aided Facilites Management. Not only does it provide crucial operational efficiency, but it also enables us to deliver on our commitment to decency, safety, and rehabilitation in prisons. #SercoJustice #CAFM #Technology #IWFMImpactAwards #ImpactABetterFuture #IWFMAwards2025 #ThinkingDifferentlyAboutRehabilitation #SercoJustice

We deliver air traffic control services at Glacier International Airport and numerous other airports across the United States. Our Serco controllers are excited to see this long-awaited capability become a reality! With the introduction of uAvionix Corporation's FlightLine Airborne Position Reference Tool (APRT), there is a higher standard for safety and operational efficiency in contract towers.

Serco’s Defence Focus in Aotearoa New Zealand: Empowering People, Driving Innovation, Strengthening Local Impact 🎖️ 𝗠𝗮 𝘁𝗲 𝗸𝗼𝘁𝗮𝗵𝗶𝘁𝗮𝗻𝗴𝗮 𝗸𝗮 𝘄𝗵𝗮𝗶 𝗵𝘂𝗮 (𝘵𝘩𝘳𝘰𝘶𝘨𝘩 𝘶𝘯𝘪𝘵𝘺 𝘸𝘦 𝘱𝘳𝘰𝘴𝘱𝘦𝘳) At Serco, we’re proud to deliver essential services that support Defence across Aotearoa New Zealand and Australia. As the strategic environment becomes increasingly dynamic, our role in supporting government defence needs continues to evolve and strengthen. Over recent years, we’ve deepened our focus in New Zealand, working alongside the New Zealand Defence Force (NZDF) and New Zealand Ministry of Defence to deliver services that make a real impact and strengthen the Defence mission. 𝗩𝗲𝘁𝗲𝗿𝗮𝗻 𝗘𝗺𝗽𝗹𝗼𝘆𝗺𝗲𝗻𝘁 🪖 We’re one of the region’s leading veteran employers, with over 700 veterans in our workforce. Veterans’ lived experience brings invaluable insight to our operations, especially here in Aotearoa, where we’re committed to creating meaningful opportunities tailored to local veterans’ needs. Many of our roles require specialist knowledge that only comes from having worn the uniform.   𝗧𝗲𝗰𝗵𝗻𝗼𝗹𝗼𝗴𝘆 𝗧𝗿𝗮𝗻𝘀𝗳𝗲𝗿 & 𝗜𝗻𝗻𝗼𝘃𝗮𝘁𝗶𝗼𝗻 ⚙️ We’re bringing global expertise to help solve local defence challenges, from autonomous systems like the USX-1 Defiant to advanced training platforms using augmented and virtual reality. Our Defence team is driving innovation through automation, robotics, AI, and data analytics, making Serco as much a tech company as we are a people company. 𝗟𝗼𝗰𝗮𝗹 𝗘𝗰𝗼𝗻𝗼𝗺𝗶𝗰 𝗚𝗿𝗼𝘄𝘁𝗵 📈 We’re proud to support New Zealand’s economy by partnering with small to medium enterprises. Backed by Serco’s global scale, these partnerships ensure government investment stays local and delivers long-term value for communities. We’re excited about the evolution of Serco in New Zealand and remain committed to delivering resilient, transparent, and culturally aligned services. Whether you’d like to learn more about how Serco is supporting Defence, boosting veteran employment, delivering technology transfer and innovation or driving real economic growth for NZ communities, reach out to Jamie Steel. 👋🏻 #SercoDefence #NZDF #Veterans #Innovation #Technology #LocalImpact #SMEs #Kotahitanga #SercoAsPac #ImpactABetterFuture Andrew Head Rachel Owens Peter Behrendt Clinton Williams David Astbury

Supporting the Royal Air Force (RAF) is something we’ve been proud to do for over 30 years. Our new five-year contract with the UK Ministry of Defence will allow us to continue to deliver maintenance and logistics services for EJ200 engines which power the RAF’s Typhoon aircraft. Valued at c.£7.8m, this contract will see Serco deliver services to RAF Defence Equipment & Support (DE&S), reinforcing our position as a trusted partner in military aviation and reflecting our continued growth in aviation engineering and defence support services. Serco’s Managing Director of Defence, Doug Umbers, said: “The award of this contract is a testament to the expertise and dedication of our engineering teams, and a strategic step forward as we continue to strengthen our capabilities in maintenance and logistics. “I’d like to personally thank everyone involved in the bid process whose hard work has made this possible. We’re excited about the future of this contract and the opportunity to deliver an exceptional service to the MoD.” https://ow.ly/WXc250XayVp #ImpactABetterFuture | #SercoInDefence | #EnablingOurArmedForces

At Serco, we’re proud to be a trusted services partner to government, helping Defence across Australia and New Zealand achieve their mission through specialist capabilities and a people-first approach. Whether it’s supporting Defence Australia teams or working with the Royal New Zealand Navy, we are strategic partners with a mission to #ImpactABetterFuture for defence and the public. In our latest video, hear from Lucie Hannon, People and Culture Director for Serco’s #Defence Business in Asia Pacific, as she shares her journey and the powerful initiatives we’ve launched to support veterans, reservists, and defence family members. From enhanced leave policies to the creation of the Serco Vets community and our upcoming buddy program, Lucie highlights how we’re continuing to build a diverse, capable workforce that reflects the values and lived experiences of those who’ve served. Veterans are central to our culture, bringing respect, camaraderie, and mission-driven focus to everything we do. Watch the full video for Lucie’s story and to learn how Serco is creating meaningful career pathways for veterans, while driving service excellence in Defence. #DefenceCareers #VeteranSupport #VeteranEmployment #SercoDefence #SercoAsPac #ImpactABetterFuture Andrew Head Rachel Owens Peter Behrendt

From the Royal New Zealand Navy to a leading role in Serco’s support of Defence transformation, Jamie Steel’s journey is anything but ordinary. In this candid interview, Jamie shares how his military background shaped his career, why he’s stayed with Serco for over a decade, and how we're evolving to meet the future of defence.   Watch the full interview to hear Jamie’s insights on how Serco is helping to shape what's next for national security and resilience through innovation, collaboration, and purpose.   #SercoDefence #Innovation #DefenceTransformation #NZDefence #ADF #SercoAsPac #ImpactABetterFuture