Ben Walder

Jon Betts has stepped into the role of Chief Operating Officer at BNP Paribas Personal Finance UK, where he will lead operations to deliver seamless customer journeys and enhanced digital experiences. BNP Paribas Personal Finance UK is a key player in consumer finance, focused on helping customers with solutions around the home, mobility, and financial wellbeing. Jon brings nearly two decades of financial services expertise, spanning leadership roles at GE Capital, Santander UK, Lloyds Banking Group, and Close Brothers, where he most recently served as Director of Central Operations in the Retail Division. His career reflects a consistent focus on improving customer-facing operations, embedding digital tools, and strengthening end to end experiences. At BNP Paribas Personal Finance UK, Jon will focus on advancing customer-first strategies, leveraging innovation, and aligning operations with regulatory expectations, all while driving sustainable growth. His appointment underscores the company’s ambition to combine technology and human insight to build trust and deliver long term value for customers. #Leadership #cxolanes #BNPParibas #FinancialServices #CustomerExperience #Innovation #DigitalTransformation #OperationsExcellence

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Customers are switching banks. But with the right digital experience, yours won't need to. We surveyed 4,000 customers and 400 senior banking execs across the UK and US to uncover what really drives customer loyalty and whether banks are ready to meet those expectations. Download a copy of the report. The results might surprise you: https://ow.ly/qBcn50WXj4Z

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We’re really pleased to have gone live with a new service to support The Insolvency Service in recovering money for the benefit of creditors and the UK taxpayer. The contract was awarded through the Crown Commercial Service Debt Resolution Services (DRS) framework and is delivered by Sopra Steria Financial Services alongside our strategic partner, QUALCO UK. Craig Wilson, Managing Director of Private Sector at Sopra Steria, said: “By returning more money to the public purse we’re helping the Insolvency Service to continue its vital work supporting vulnerable employees and other companies in the wider ecosystem.” Georgina Maskell, Deputy Chief Operating Officer at the Insolvency Service, said: “This new partnership will mean that the Insolvency Service can continue to support those in financial distress and optimise returns to creditors. We look forward to working with Sopra Steria and their partners in the coming years.” Read more about our new partnership: https://lnkd.in/d5uBSv-4 Image description: white background with an image of Craig Wilson to the left. To the right is a quote from Craig that says: "We’re really pleased to have been selected to provide this important service alongside our partner QUALCO UK, which is helping to ensure that dishonest and fraudulent behaviour in the business world is held to account." 

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𝗢𝗽𝗲𝗻 𝗳𝗶𝗻𝗮𝗻𝗰𝗲: 𝘂𝗻𝗹𝗼𝗰𝗸𝗶𝗻𝗴 𝘀𝗺𝗮𝗿𝘁𝗲𝗿 𝗳𝗶𝗻𝗮𝗻𝗰𝗶𝗮𝗹 𝘀𝗲𝗿𝘃𝗶𝗰𝗲𝘀 𝗳𝗼𝗿 𝘁𝗵𝗲 𝗨𝗞 We’re entering a pivotal phase in the UK’s open finance journey — one that moves beyond theory into tangible delivery. This year, we’ve actively engaged stakeholders and built a robust evidence base. Our latest research note, drawing on work by KPMG and Europe Economics, explores the current state of open banking and open finance in the UK. We’ve also launched two new TechSprints to accelerate innovation and shape the roadmap ahead. The sharing of financial data is already underway — but we’re pushing further. Through our sandbox, we’re exploring how smart data can enrich real-world testing environments. That’s why I’m pleased to announce our new partnership with @Raidiam, who will provide stable, production-grade sandbox access to support experimentation and scale. This work aligns with our 5-year strategy and the UK’s ambition to lead globally in open finance. It’s about anchoring confidence for industry investment, enabling leadership and coordination, and building on the momentum we’ve seen with Variable Recurring Payments. 🔗 Learn more about our partnership, the TechSprints, and how to get involved: https://lnkd.in/e2Dqz37y #FCAGrowth #SmartDataAccelerator #FinancialRegulation Colin Payne Matt Lowe Simran Singh Jasmin De Freitas Simone Plances Jessica Rusu Matthew Long Kate Collyer

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