Niell Becker (ACMA, CGMA)

Jon Betts has stepped into the role of Chief Operating Officer at BNP Paribas Personal Finance UK, where he will lead operations to deliver seamless customer journeys and enhanced digital experiences. BNP Paribas Personal Finance UK is a key player in consumer finance, focused on helping customers with solutions around the home, mobility, and financial wellbeing. Jon brings nearly two decades of financial services expertise, spanning leadership roles at GE Capital, Santander UK, Lloyds Banking Group, and Close Brothers, where he most recently served as Director of Central Operations in the Retail Division. His career reflects a consistent focus on improving customer-facing operations, embedding digital tools, and strengthening end to end experiences. At BNP Paribas Personal Finance UK, Jon will focus on advancing customer-first strategies, leveraging innovation, and aligning operations with regulatory expectations, all while driving sustainable growth. His appointment underscores the company’s ambition to combine technology and human insight to build trust and deliver long term value for customers. #Leadership #cxolanes #BNPParibas #FinancialServices #CustomerExperience #Innovation #DigitalTransformation #OperationsExcellence

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Customers are switching banks. But with the right digital experience, yours won't need to. We surveyed 4,000 customers and 400 senior banking execs across the UK and US to uncover what really drives customer loyalty and whether banks are ready to meet those expectations. Download a copy of the report. The results might surprise you: https://ow.ly/qBcn50WXj4Z

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Trustly x Virgin Media O2 🚀 A game-changing partnership in UK payments! We’re proud to announce a groundbreaking collaboration with Virgin Media O2 — marking an industry first in the UK as we bring the power of Open Banking and Pay by Bank to millions of their customers. Together, we’re setting a new standard for eCommerce and digital payments — making checkout experiences faster, more secure, and frictionless. 🎥 Don’t miss our exclusive video with Johan Tjärnberg, CEO of Trustly Group, and Abraham Georgakarakos, VP of Digital & eCommerce at Virgin Media O2 – sharing why this partnership is a milestone for both innovation and customer experience. This launch builds on strong momentum: ✅ Digital wallet payments rolled out for Virgin Media O2 contract customers ✅ A successful Open Banking pilot in 2024 ✅ And now — full-scale Pay-by-Bank payments, powered by Trustly We’re just getting started. Stay tuned — the future of payments is here.

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PEAC Solutions UK has announced two senior appointments as it continues to expand its technology financing division in the UK. Paul Fletcher has joined the company as Channel Tech Manager, bringing more than 20 years of experience across IT and automotive leasing. In addition, Jordan Lisle has been appointed as Channel Tech Director, where he will lead PEAC Solutions’ newly established technology team. Read more at: https://lnkd.in/ep8x7R52

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Interesting FT Lex column citing Enders Analysis data. It's not surprising that Monzo Bank is positioning itself as a disruptor in the mobile space in the way that it has been in banking, but I'm not convinced that customers really see mobile contracts "...as a pain point". In-contract price increases from the network operators do though encourage recontracting (and hence churn inevitably), even if customers are not quite as irritated by them as they were when they were linked to very high inflation. Whilst Revolut and Klarna have yet to launch their planned services in the UK, it seems likely that the fintechs will have a reasonable degree of success given their sizeable and happy customer bases, although their impact will be limited by e-SIM-only distribution, for now. Whilst the Financial Times article talks about the limited impact this would have on the fintechs, the bigger consideration in my view is for the mobile industry, particularly given the ever-rising investment demands on the sector. We'll write more about this in our UK Mobile Quarterly report next week and subscribers can read about the strategic issues around MVNOs in our report from last year, and related updates. https://lnkd.in/ebRBWRNJ Full FT Lex article here. https://lnkd.in/e74_-fw2 James Barford Artemis Loynes Henry Millen Noah Quli

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We’re really pleased to have gone live with a new service to support The Insolvency Service in recovering money for the benefit of creditors and the UK taxpayer. The contract was awarded through the Crown Commercial Service Debt Resolution Services (DRS) framework and is delivered by Sopra Steria Financial Services alongside our strategic partner, QUALCO UK. Craig Wilson, Managing Director of Private Sector at Sopra Steria, said: “By returning more money to the public purse we’re helping the Insolvency Service to continue its vital work supporting vulnerable employees and other companies in the wider ecosystem.” Georgina Maskell, Deputy Chief Operating Officer at the Insolvency Service, said: “This new partnership will mean that the Insolvency Service can continue to support those in financial distress and optimise returns to creditors. We look forward to working with Sopra Steria and their partners in the coming years.” Read more about our new partnership: https://lnkd.in/d5uBSv-4 Image description: white background with an image of Craig Wilson to the left. To the right is a quote from Craig that says: "We’re really pleased to have been selected to provide this important service alongside our partner QUALCO UK, which is helping to ensure that dishonest and fraudulent behaviour in the business world is held to account." 

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Open banking was covered widely at this week's Labour Party Conference, with widespread recognition of its critical role in powering UK economic growth and innovation. A standout moment was our Policy Director, Luke Ryder joining a fintech panel alongside Luke Charters MP, TrueLayer’s Megan Coulson, Financial Conduct Authority's Sacha Sadan, and Startup Coalition’s Charlie Mercer. The discussion explored: ✅ The journey OBL is supporting with industry and regulators to secure a long-term framework for open banking; ✅ How we can accelerate progress towards Open Finance to unlock benefits for consumers, businesses and the wider economy; ✅ The growing collaboration across the ecosystem to make this vision a reality. We were also pleased to participate in Innovate Finance and EY’s roundtable on Tech’s Plan for Change, where open banking was highlighted as a prime example of UK-led innovation. Attendees welcomed the move towards a sustainable, long-term model that supports the full ecosystem and enables continued growth. OBL remains committed to working with industry, policymakers, regulators, and consumer and business representatives to support this flourishing UK sector and ensure open banking continues to play a pivotal role in driving inclusive economic growth. #OpenBanking #OpenFinance #Innovation #FinTech #FutureOfFinance #Innovation #DigitalInnovation #TechInnovation The Labour Party

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