“I’ve had the pleasure of working with Tony for several years now and can confidently say he is an exceptional senior leader in the technology space. Their technical expertise, combined with a strong ability to translate complex concepts into actionable strategies, has consistently driven innovation and growth wherever he has been. His ability to translate technical speak to non-technical members of the organisation is a skill that is all too easily lost in the modern workplace. Tony is not only highly skilled in managing large-scale projects but also excels at leading and mentoring teams in a variety of environments. I have always found Tony to be personable, communicative, relatable and proactive, making him an asset to any company with the need for a strategic leader within technology.”
About
Director of Service Delivery & Technical Support teams based in the UK, Middle East and…
Services
Activity
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      Last night, we attended the Retail Technology Innovation Hub Awards, and wow, what a night! We are delighted to have been announced as the Winner of…Last night, we attended the Retail Technology Innovation Hub Awards, and wow, what a night! We are delighted to have been announced as the Winner of…Liked by Tony Walls
Experience
Education
Licenses & Certifications
Volunteer Experience
Projects
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      Insight360: Power BI-Driven Operational Intelligence-• Developed and implemented Power BI dashboards to visualise key performance metrics, automate reporting, and enhance decision-making. 
 • Created interactive dashboards for Inventory Management, SLA Reporting, Engineer Quality Checks (lateness, job completion), Job Delivery Trends & Failure Rates, and Finance Controls (Storage Costs, Configurations, Project Management), providing real-time insights to drive operational efficiency.
 • Automated reporting processes, reducing manual effort…• Developed and implemented Power BI dashboards to visualise key performance metrics, automate reporting, and enhance decision-making. 
 • Created interactive dashboards for Inventory Management, SLA Reporting, Engineer Quality Checks (lateness, job completion), Job Delivery Trends & Failure Rates, and Finance Controls (Storage Costs, Configurations, Project Management), providing real-time insights to drive operational efficiency.
 • Automated reporting processes, reducing manual effort and improving data accuracy, enabling stakeholders to quickly identify trends and take corrective action.
 • Integrated multiple data sources to build a comprehensive analytics solution, supporting strategic planning and performance tracking.
 • Embedded Power BI within Microsoft Teams, enabling seamless access to reports, real-time collaboration, and improved stakeholder engagement.
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      Finance and Resource Management-Revenue Growth: Managed year-over-year double digit growth, driving the team’s financial performance to over $20 million in the 3 years period, showcasing my abilities to coordinate, lead and enhance revenue streams across Managed Services and Project Delivery. 
 Capacity Modelling: Successfully designed and implemented a comprehensive global capacity model, optimising resource allocation and enhancing operational efficiency on a global scale. This enabled the business to accurately…Revenue Growth: Managed year-over-year double digit growth, driving the team’s financial performance to over $20 million in the 3 years period, showcasing my abilities to coordinate, lead and enhance revenue streams across Managed Services and Project Delivery. 
 Capacity Modelling: Successfully designed and implemented a comprehensive global capacity model, optimising resource allocation and enhancing operational efficiency on a global scale. This enabled the business to accurately forecast resource requirements to alleviate project backlog and realise revenue more efficiently, as well as driving higher levels of customer satisfaction. This model provided for greater agility and allowed us to respond with ease to changes in market demands.
 Strategic Forecasting: Established and now oversee the monthly revenue forecasting process, providing vital insights to the project & finance team. This ensures accurate financial planning, resource allocation, and drives much of the strategic decision making for the business. Created, scripted, and pioneered a tool to enhance the financial and project reporting from Clarizen (PSA) to support this process.
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      Mergers & Acquisitions and Initial Public Offering (IPO)-Part of an original team that drove huge organisational expansion, from a small to a thriving enterprise with a workforce of 800+ employees. I was a key Senior leader to implement essential processes & procedures for a successful Initial Public Offering (IPO), marking a pivotal milestone in the company's journey towards financial maturity and sustained growth. I gained strategic vision, leadership acumen, and ability to navigate complex transitions, contributing to the establishment of a robust… Part of an original team that drove huge organisational expansion, from a small to a thriving enterprise with a workforce of 800+ employees. I was a key Senior leader to implement essential processes & procedures for a successful Initial Public Offering (IPO), marking a pivotal milestone in the company's journey towards financial maturity and sustained growth. I gained strategic vision, leadership acumen, and ability to navigate complex transitions, contributing to the establishment of a robust and publicly traded entity, in a M&A growth company. 
 When Vocera was finally acquired by Stryker, I was the primary transition team lead for the Quote-to-Cash process and system merges, streamlining operations, processes and seamless cross-team integration. This enabled the sales and finance teams to include forecast and closed deals numbers into their overall business results for each region, better recognising the business impact of the acquisition.
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      Grateful to the teams at NXP Semiconductors, Avnet, and especially Davis Sawyer, Fred Barden, and Flint Weller for being incredible partners and…Grateful to the teams at NXP Semiconductors, Avnet, and especially Davis Sawyer, Fred Barden, and Flint Weller for being incredible partners and…Liked by Tony Walls
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      Interesting read on the JLR cyber attack. What jumped out to me more than the £1.9bil, was that 5000 businesses effected in total and full recovery…Interesting read on the JLR cyber attack. What jumped out to me more than the £1.9bil, was that 5000 businesses effected in total and full recovery…Liked by Tony Walls
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      It's finally here, my last day as a Benifex employee 😢😔💚 I still remember my first day just over two years ago, still in disbelief that I'd been…It's finally here, my last day as a Benifex employee 😢😔💚 I still remember my first day just over two years ago, still in disbelief that I'd been…Liked by Tony Walls
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      Today marks 7 incredible years with Stryker! 🎉 It’s been a journey filled with learning, challenges, and growth. From collaborating with some of the…Today marks 7 incredible years with Stryker! 🎉 It’s been a journey filled with learning, challenges, and growth. From collaborating with some of the…Liked by Tony Walls
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      In my experience, playing sport beyond school regardless of level, provides a network centred around a common interest. Enabling social confidence in…In my experience, playing sport beyond school regardless of level, provides a network centred around a common interest. Enabling social confidence in…Liked by Tony Walls
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      🚨 Huntress saved the day — today! 🚨 Earlier today, one of our customers was hit with a ClickFix malware campaign 🎯. Within just a few seconds…🚨 Huntress saved the day — today! 🚨 Earlier today, one of our customers was hit with a ClickFix malware campaign 🎯. Within just a few seconds…Liked by Tony Walls
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      Retail is evolving, and Diebold Nixdorf is built for what’s next. With 160+ years of innovation and more than 3,000 patents, our solutions are…Retail is evolving, and Diebold Nixdorf is built for what’s next. With 160+ years of innovation and more than 3,000 patents, our solutions are…Liked by Tony Walls
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      🚀 Opportunity Alert – Service Delivery Manager / Project Coordinator I’m looking for a talented Service Delivery Manager (SDM) or Project…🚀 Opportunity Alert – Service Delivery Manager / Project Coordinator I’m looking for a talented Service Delivery Manager (SDM) or Project…Shared by Tony Walls
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      👏 Huge congrats to Matt Redwood for being featured in RETHINK Retail’s first AI in Retail Report! He breaks down how AI helps stores run smarter by…👏 Huge congrats to Matt Redwood for being featured in RETHINK Retail’s first AI in Retail Report! He breaks down how AI helps stores run smarter by…Liked by Tony Walls
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