Key research themes
1. How do claims settlement practices influence insurance policyholders’ trust and risk attitudes?
This research area examines how the mechanisms, efficiency, and outcomes of insurance claims settlements affect policyholders’ risk perceptions, attitudes, and subsequent insurance behavior. It is pivotal because claims settlement is the central interaction point between insurers and customers, shaping policyholder trust, satisfaction, and willingness to purchase or renew insurance. Understanding this relationship informs insurer strategies and regulatory policies aimed at improving insurance uptake and retention, especially in markets with low trust.
2. What are the statistical and modeling approaches for accurately estimating claims reserves and risk adjustments in insurance portfolios under modern regulatory standards?
This research theme addresses methodological advancements in claims reserving and risk adjustment modeling to comply with International Financial Reporting Standards (IFRS 17) and other regulations. It focuses on integrating incurred and paid claims data, empirically characterizing outstanding claim liabilities, and efficiently estimating risk measures. These approaches are critical for insurers’ financial stability, accurate reporting, and risk management.
3. How do insurance claims patterns affect insurers’ financial performance and insurance market dynamics in emerging economies?
This theme explores the direct influence of claim costs, claims ratios, and claims management on the profitability and sustainability of insurance companies. It addresses market-specific challenges such as claim cost volatility, mis-selling, fraud, and consumer perceptions in developing countries. Insights from this theme inform underwriting strategy, market regulation, and industry growth.