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Insurance claims

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Insurance claims refer to formal requests made by policyholders to their insurance company for compensation or coverage for losses or damages incurred, as stipulated in the insurance policy. The claims process involves assessment, verification, and approval by the insurer to determine the validity and amount of compensation owed to the claimant.
lightbulbAbout this topic
Insurance claims refer to formal requests made by policyholders to their insurance company for compensation or coverage for losses or damages incurred, as stipulated in the insurance policy. The claims process involves assessment, verification, and approval by the insurer to determine the validity and amount of compensation owed to the claimant.

Key research themes

1. How do claims settlement practices influence insurance policyholders’ trust and risk attitudes?

This research area examines how the mechanisms, efficiency, and outcomes of insurance claims settlements affect policyholders’ risk perceptions, attitudes, and subsequent insurance behavior. It is pivotal because claims settlement is the central interaction point between insurers and customers, shaping policyholder trust, satisfaction, and willingness to purchase or renew insurance. Understanding this relationship informs insurer strategies and regulatory policies aimed at improving insurance uptake and retention, especially in markets with low trust.

Key finding: Analyzing survey data from 287 motor insurance policyholders in Lagos, Nigeria, the study finds that prompt and satisfactory claims settlements significantly increase policyholders’ risk aversion and positive attitudes toward... Read more
Key finding: This 2023 study documents how Nigerian insurers leverage effective claims payment as a competitive tool, noting that when premium rates are comparable, insurers differentiate themselves by speeding up claims processing and... Read more
Key finding: Using ARDL co-integration analysis on Nigerian data from 2000 to 2023, the study identifies a significant but negative long-term effect of life insurance claims paid on insurance penetration rate. The findings highlight a... Read more

2. What are the statistical and modeling approaches for accurately estimating claims reserves and risk adjustments in insurance portfolios under modern regulatory standards?

This research theme addresses methodological advancements in claims reserving and risk adjustment modeling to comply with International Financial Reporting Standards (IFRS 17) and other regulations. It focuses on integrating incurred and paid claims data, empirically characterizing outstanding claim liabilities, and efficiently estimating risk measures. These approaches are critical for insurers’ financial stability, accurate reporting, and risk management.

Key finding: Proposes an advanced paid-incurred chain (PIC) model combining incurred claims and paid losses to better predict outstanding claim liabilities. The study applies moment-based density approximation and Monte Carlo simulation... Read more
Key finding: Highlights practical complexity in applying aggregate claims triangle methods and introduces individual claims modeling as a superior alternative for actuarial reserving under Solvency II. The paper defines necessary data... Read more
Key finding: Employs an actuarial incurred-but-not-reported (IBNR) methodology to compare malpractice claims and hospital incident reports, revealing overlapping distributions and temporal reporting lags. The study innovatively transfers... Read more

3. How do insurance claims patterns affect insurers’ financial performance and insurance market dynamics in emerging economies?

This theme explores the direct influence of claim costs, claims ratios, and claims management on the profitability and sustainability of insurance companies. It addresses market-specific challenges such as claim cost volatility, mis-selling, fraud, and consumer perceptions in developing countries. Insights from this theme inform underwriting strategy, market regulation, and industry growth.

Key finding: Utilizing decade-long financial data from ten Nigerian insurers, this study finds that claim cost and expense ratios significantly influence insurer profitability, with net claims correlating positively with loss ratios.... Read more
Key finding: Analyzing secondary data from two Nigerian insurers (2011–2016), the study identifies an indirect relationship between return on assets (ROA) and loss ratios/net claims, and a direct relationship with expense ratios. Net... Read more
Key finding: Explores the historical and contemporary significance of claims costs to insurance business success in Nigeria. It demonstrates that claims represent the largest outflow for insurers and directly impact profitability and... Read more
Key finding: Utilizing 28 years of Nigerian time-series data, the study concludes that insurance claims settlement surprisingly has an insignificant negative effect on GDP growth. This counterintuitive finding implies the impact of claims... Read more

All papers in Insurance claims

Healthcare fraud threatens the interests of both healthcare facilities and the patients that they serve. In turn, such actions usually cause enormous financial damage and compromise the trustworthiness of healthcare systems. The proposed... more
Healthcare fraud inflicts substantial financial losses and undermines the integrity of healthcare systems, making its effective detection a critical challenge. This is particularly true for identifying complex, coordinated schemes that... more
Insurance fraud is a major issue facing today's global insurance industry, not only destabilizing its finances but also eroding the trust which forms the foundation for any insurance policyholder-institution relationship. This paper,... more
The implementation of AI-driven LLMs in the healthcare industry has had a profound effect and will continue to shape the healthcare and AI analytics sector. According to Straits research the healthcare analytics field is "valued at USD... more
Despite increasing instances of fraudulent activities within the Nepalese insurance sector being periodically revealed by government bodies, regulatory authorities, and investigative journalists, a systematic academic inquiry into this... more
The impact of life insurance claim settlement on the insurance penetration rate in Nigeria was investigated in this study. The study examined the relationship between the insurance penetration rate and the trend of life insurance claims... more
This study assessed the influence of life insurance premium on insurance penetration in Nigeria. Specifically, this study examined the trend of life insurance premium and insurance penetration in Nigeria, using data of 1981 to 2023. These... more
Businesses in the insurance sector use DLT technology to open transaction flows and make job efficiency better. Researchers verified that blockchain technology for reinsurance solves fraud and claim processing issues to produce efficient... more
Epidemiological aspects of Parkinson's disease (PD), co-occurring diseases and medical healthcare utilization of PD patients are still largely elusive. Based on claims data of 3.7 million statutory insurance members in Germany in 2015 the... more
Epidemiological aspects of Parkinson's disease (PD), co-occurring diseases and medical healthcare utilization of PD patients are still largely elusive. Based on claims data of 3.7 million statutory insurance members in Germany in 2015 the... more
Epidemiological aspects of Parkinson's disease (PD), co-occurring diseases and medical healthcare utilization of PD patients are still largely elusive. Based on claims data of 3.7 million statutory insurance members in Germany in 2015 the... more
The new stage of the scientific and technological revolution has led to the development of all industries that provide and serve any sphere of human life. At the same time, manufacturing enterprises are the biggest polluters of the... more
This edition of our insurance law series discusses the analysis of insurance contracts. Insurance is a special kind of contract. The document which embodies the insurance contract is known as the policy. This chapter reviews the component... more
This study assessed the contribution of fire insurance to the Nigerian economy from 1990 to 2020. It was aimed at examining the effect of fire insurance premium income and claim expenditure on the Nigerian gross domestic product. The... more
This study examined the socioeconomic determinants of life assurance purchase in Nigeria. It explored the effect of education, occupation, level of income, and price of life insurance policies on purchasing life insurance products. The... more
Background: The performance of a sample of manufacturing enterprises was measured in terms of return on assets, and this study looked at the impact of exposure to credit risk, liquidity risk, and interest rate exposure. Objective: The aim... more
This open-access article is distributed under Creative Commons licence CC-BY-NC 4.0.
This open-access article is distributed under Creative Commons license CC-BY-NC 4.0.
As datasets increase radically in size, highly scalable algorithms leveraging modern distributed infrastructures need to be developed for detecting outliers in massive datasets. In this work, we present the first distributed... more
Detecting fraudulent and abusive cases in healthcare is one of the most challenging problems for data mining studies. However, most of the existing studies have a shortage of real data for analysis and focus on a very limited version of... more
Insurance plays an essential role in stimulating economic growth. Insurance is an intangible product, and prompt claim settlement proves that insurers fulfill their promises to the insureds. This paper analyses the impacts of insurance... more
The statement above suggests that in Nigeria, Insurers are using claims payment as a competitive tool, particularly when premium rates are comparable. This implies that Insurers may seek to differentiate themselves by emphasizing... more
This open-access article is distributed under Creative Commons license CC-BY-NC 4.0.
Resilience to withstand the destructive impact of the external environment and modern challenges contributes to ensure the economic security of the company. The consequences of the pandemic, military actions in Ukraine, rising inflation,... more
Purpose: With this study, the authors aim to design a measure to determine the effectiveness of having Forensic Auditors in the Insurance Business. Moreover, in doing this to determine whether this measure is affected by different... more
Govoreći o uredskom poslovanju i njegovu razvoju na području Hrvatske od 1945. do 1958. godine treba odmah napomenuti da sagledavanje toga razvoja nije moguće izvan konteksta FNRJ, jer su u vrijeme centralizirane uprave i unitarnoga... more
In fraud detection paradigms, the role of predictor variables cannot be overemphasized particularly when analytical toolssuch as statistical, machine learning and artificial intelligent tools are employed. These variables or attributes... more
INTRODUZIONE: gli infortuni lavorativi in Italia sono censiti principalmente da Inail; le statistiche riportano il numero di eventi suddiviso per tipo di esito (temporaneo, permanente, mortale). I dati pre-2001 includono i casi mortali... more
In fraud detection paradigms, the role of predictor variables cannot be overemphasized particularly when analytical toolssuch as statistical, machine learning and artificial intelligent tools are employed. These variables or attributes... more
Insurance plays an essential role in stimulating economic growth. Insurance is an intangible product, and prompt claim settlement proves that insurers fulfill their promises to the insureds. This paper analyses the impacts of insurance... more
Extreme value theory is applied to model extreme occurrences, and it is applied in business and finance to measure tail risk. Marine and aviation class of insurance business is an important component of non-life business because it... more
Over the last 11 years, the Law Commission and the Scottish Law Commission have worked on a joint project to modernise the law of insurance contracts. Due to the size of the project, the Law Commissions proceeded in phases and separated... more
Detection of fraud, waste, and abuse (FWA) is an important yet challenging problem. In this article, we describe a system to detect suspicious activities in large healthcare datasets. Each healthcare dataset is viewed as a heterogeneous... more
This is a PDF file of an unedited manuscript that has been accepted for publication. As a service to our customers we are providing this early version of the manuscript. The manuscript will undergo copyediting, typesetting, and review of... more
In fraud detection paradigms, the role of predictor variables cannot be overemphasized particularly when analytical toolssuch as statistical, machine learning and artificial intelligent tools are employed. These variables or attributes... more
A cross-sectional exploratory survey on occurrence of triple-whammy prescription pattern in Japan ABSTRACT Background: The concurrent use of nonsteroidal anti-inflammatory drugs, renin-angiotensin-aldosterone system blockers, and... more
In fraud detection paradigms, the role of predictor variables cannot be overemphasized particularly when analytical toolssuch as statistical, machine learning and artificial intelligent tools are employed. These variables or attributes... more
Fraud in healthcare insurance claims is one of the significant research challenges that affect the growth of the healthcare services. The healthcare frauds are happening through subscribers, companies and the providers. The development of... more
This open-access article is distributed under Creative Commons licence CC-BY-NC 4.0.
Purpose: With this study, the authors aim to design a measure to determine the effectiveness of having Forensic Auditors in the Insurance Business. Moreover, in doing this to determine whether this measure is affected by different... more
Confronto tra differenti sensori virtuali tramite differenti tecniche di regressione multivariate per il monitoraggio o controllo di variabili qualità in processi sia in continuo che batch
Purpose: With this study, the authors aim to design a measure to determine the effectiveness of having Forensic Auditors in the Insurance Business. Moreover, in doing this to determine whether this measure is affected by different... more
Extreme value theory is applied to model extreme occurrences, and it is applied in business and finance to measure tail risk. Marine and aviation class of insurance business is an important component of non-life business because it... more
Extreme value theory is applied to model extreme occurrences, and it is applied in business and finance to measure tail risk. Marine and aviation class of insurance business is an important component of non-life business because it... more
The ability to mine relational data has become important in several domains (e.g., counter-terrorism), and a graph-based representation of this data has proven useful in detecting various relational, structural patterns [1]. Here, we... more
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