Communication gaps are causing delays between ground staff and aircrew. How can you bridge the divide?
Miscommunication at airports can lead to significant delays, affecting schedules and customer satisfaction. To bridge the gap between ground staff and aircrew, consider these strategies:
What other strategies have worked for improving communication in your experience?
Communication gaps are causing delays between ground staff and aircrew. How can you bridge the divide?
Miscommunication at airports can lead to significant delays, affecting schedules and customer satisfaction. To bridge the gap between ground staff and aircrew, consider these strategies:
What other strategies have worked for improving communication in your experience?
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Yes, communication is extremely important but how to communicate differs from job to job. Airfield communication, to be good, is always made highly procedural and form based. Except for very special occasions content can overflow. Ground staff has wireless com sets to communicate on airline frequencies. Pilots do have provision, even while in the cockpit, to communicate with ground staff. Problem comes when crew members are either at Hotels, Residences or on way to airport. In that case chat or messages and calling on mobile phones become the means to communicate. This is not tough but eleventh hour changes are a challenge. These should be avoided to reduce confusion, these being outside of procedural communication.
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