How do you balance the human and technical aspects of business process automation?
Business process automation (BPA) is the use of technology to streamline and optimize repetitive, manual, or complex tasks in an organization. BPA can improve efficiency, accuracy, scalability, and customer satisfaction, while reducing costs, errors, and delays. However, BPA also poses some challenges and risks, especially when it comes to balancing the human and technical aspects of the process. How do you ensure that your BPA strategy aligns with your business goals, values, and culture, and that your employees and customers are engaged and satisfied with the outcomes? In this article, we will explore some tips and best practices to help you find the right balance between human and technical factors in BPA.
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