Hard to gain buy in if the Team are not on boarded well. Take a step back and ensure all new Team members are delivered a creative & informative onboarding. Give them a buddy, give them time to learn expectations & the why. Give all opportunities for the new Team members to land well to excel. Too many times new Team members are thrown in at the deep end. No training & no real welcome. Onboarding well, providing interactive training & a true welcome will generally create the glue to assist the new members to have the desire to fit in and excel. If after all best efforts still some issues - find out why. Create a safe dialogue situation and make a concerted effort to understand. Everyone deserves a fair go

To gain new staff cooperation on protocols, I would like to tackle this topic in two points: First part, ensuring Easy, Fast, Safe Operations process. - The easiest possible to achieve the goal, ensure consistency and compliance. Not to cut corners. - The fastest way to accomplish by utilizing tools, techniques and technology. - The safeties way possible to support first two elements. Second part, is selecting the right people. The ideal team member should be willing, skilled, and have integrity. However, willingness can outweigh skills, high integrity can outweigh willingness and skills. Conclusion: right people & right process assured consistent adherence without questioning. Pick your apples, don’t waste your time!

When you settle clearly your SOPs, service and production and train all your staff accordingly performing dry runs to evaluate, align and eventually develop them you will mostly not face any opposition. We do things our way!!!

Dealing with the staff when pushing themselves back on service protocols - - It is imperative for each of the service professionals associates to follow the prescribed service protocols and the senior leaders to ensure that those service standards are met failing to which can tarnish the image of the organisation eventually. - Service standards and general SOPs are the benchmark for any venue or restaurant to follow which keeps them far away from the competitive curves. - It is crucial to highlight any of the staff members who are unable to follow the service standard and guidelines with an open communication without letting them feel confronted to understand their underlying struggle to follow the SOPs properly.

To ensure new staff adhere to service protocols, I start by addressing their concerns and explaining the reasoning behind the protocols. I provide clear training and real-world examples to illustrate their importance. Regular check-ins and feedback sessions help reinforce adherence. I encourage an open dialogue, making sure they feel supported and heard. Lastly, I lead by example, demonstrating commitment to the protocols in my own work.

Perhaps recruitment is flawed!! Most jobs providing service are not rocket science. They require a good heart, and a good mind! A desire to serve and appreciate the opportunity to make a difference. The rest should flow… from induction mentoring, repetition and proactive support.

Build cooperation through clear communication and engagement. Explain why the protocols exist, linking them to efficiency, guest satisfaction, and overall service quality. Encourage feedback and address concerns constructively, showing openness to improvement. Lead by example, reinforcing expectations through consistent actions. If necessary, implement a structured training approach to align new staff with the company’s standards while fostering a team-driven culture.

• Explain the “Why” – Clarify the purpose of service protocols for efficiency, consistency, and guest satisfaction. • Lead by Example – Demonstrate adherence to protocols through your own actions. • Provide Training – Offer hands-on guidance to ensure understanding. • Encourage Open Communication – Address concerns and provide rationale. • Recognize Compliance – Appreciate and reward adherence to reinforce standards. • Adapt When Necessary – Be flexible while maintaining core expectations.