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Last updated on Mar 31, 2025
  1. All
  2. Engineering
  3. Technological Innovation

Your client is wary of tech innovation risks. How can you ease their concerns?

Tech innovation can be intimidating for clients, but with the right approach, you can help them feel more comfortable. Here are some effective strategies:

  • Explain the benefits: Clearly outline how the new technology will solve their specific problems and improve their business.

  • Provide case studies: Share success stories from similar businesses to demonstrate the positive impact and reliability of the innovation.

  • Offer support: Ensure they know you'll provide ongoing training and troubleshooting to ease the transition.

What strategies have you used to help clients embrace tech innovation?

Technological Innovation Technological Innovation

Technological Innovation

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Last updated on Mar 31, 2025
  1. All
  2. Engineering
  3. Technological Innovation

Your client is wary of tech innovation risks. How can you ease their concerns?

Tech innovation can be intimidating for clients, but with the right approach, you can help them feel more comfortable. Here are some effective strategies:

  • Explain the benefits: Clearly outline how the new technology will solve their specific problems and improve their business.

  • Provide case studies: Share success stories from similar businesses to demonstrate the positive impact and reliability of the innovation.

  • Offer support: Ensure they know you'll provide ongoing training and troubleshooting to ease the transition.

What strategies have you used to help clients embrace tech innovation?

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13 answers
  • Contributor profile photo
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    Christopher Everett

    Creative Architect | Merging Design, Tech & Story to Build What’s Next

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    Innovation doesn’t scare clients, uncertainty does. It’s not the tech, it’s the gap between what they know and what we’re asking them to trust. So bridge it. Show, not just tell the impact. Use metaphors they’ll understand. Bring case studies, but tell the story, not just the outcome. Most of all, stay in the room. Be the steady hand that says, “You don’t have to figure this out alone.” Because sometimes the best way to sell the future… is to prove you’ll still be there once it arrives.

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    Vijay Sekar

    TPM at Freshworks | Enabling Engineering & Business Excellence Through Execution | Servant Leadership | Habit Mechanic

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    🤖 Tech hesitation? Ease in with empathy + evidence. 1️⃣ Acknowledge their concerns – fear is valid, not weakness. 🙇♂️💬 2️⃣ Showcase low-risk wins – real proof > bold promises. 🧾🚀 3️⃣ Break it into phases – small steps feel safer. 🪜🛡️ 4️⃣ Include them in the process – co-creation builds trust. 🤝🧠 5️⃣ Highlight ROI + safeguards – innovation with control. 💸🔐 💡 Confidence grows when change feels guided, not forced.

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    Dr(H.C) Prachetan Potadar

    "Creative Director | Writer | Advertising & PR Strategist | Founder, Stay Featured | Mentor – Crafting Stories, Building Brands, and Nurturing Insights"/Proud to be "LinkedIn Commentator "

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    Great question—innovation thrives on trust. Addressing risk starts with clear ROI communication, phased adoption, and real-user case studies. When clients see value, not just velocity, confidence follows. #TechAdoption #ClientTrust #SmartInnovation

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  • Contributor profile photo
    Contributor profile photo
    Dr(H.C) Prachetan Potadar

    "Creative Director | Writer | Advertising & PR Strategist | Founder, Stay Featured | Mentor – Crafting Stories, Building Brands, and Nurturing Insights"/Proud to be "LinkedIn Commentator "

    • Report contribution

    according to a PwC survey, over 60% of executives hesitate on tech adoption due to unclear ROI and risk perception. The key is phased implementation, strong data security benchmarks, and showcasing real-world success stories. Confidence grows when innovation is tied to measurable outcomes.

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    1
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    Arivukkarasan Raja, PhD

    IT Director @ AstraZeneca | Expert in Enterprise Solution Architecture & Applied AI | Robotics & IoT | Digital Transformation | Strategic Vision for Business Growth Through Emerging Tech

    • Report contribution

    Ease client concerns by highlighting strong risk management strategies, transparent communication, and past success stories. Offer pilot programs or phased rollouts to demonstrate value and build trust gradually. Emphasize ongoing support, compliance with regulations, and the competitive advantages of innovation to show that risks are managed and benefits outweigh uncertainties.

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    1
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    Arivukkarasan Raja, PhD

    IT Director @ AstraZeneca | Expert in Enterprise Solution Architecture & Applied AI | Robotics & IoT | Digital Transformation | Strategic Vision for Business Growth Through Emerging Tech

    • Report contribution

    I address client concerns by clearly communicating benefits and potential risks of tech innovation. I propose small-scale pilots to demonstrate value, ensure robust security and compliance measures, and maintain transparency throughout the process. Regular updates, measurable outcomes, and open collaboration help build trust and confidence, easing concerns and paving the way for successful innovation adoption.

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    1
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    Reanette Etzler

    Keynote Motivational Leadership Speaker

    • Report contribution

    Have a strategic session to talk about the risk and how to migrate the risk, instead of letting them live in the space of the challenge. Innovation is not an option in this day in age and there are risks to everything. Weigh the risk and the benefit and where is the bigger reward?

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    Marco de Carvalho

    Systematic Innovation Expert | Author of "Challenge Accepted - 15 Pathways to Systematic Innovation" | PhD Professor at UTFPR | Mentor of Innovators

    • Report contribution

    I would: - Simplify the value: map how the tech solves the client's pain points. - Build trust with proof: share tailored case studies showing ROI. - Mitigate fears: offer phased pilots and robust support. Confidence grows through clarity and evidence. ----- O que eu faria: - Simplificaria o valor: mostraria como a tecnologia resolve os problemas do cliente. - Geraria confiança com provas: apresentaria estudos de caso com o retorno sobre o investimento. - Reduziria medos: ofereceria pilotos graduais e suporte robusto. A confiança vem da clareza e evidências.

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    Abdul Mazed

    Online Journalist

    • Report contribution

    To ease a client’s concerns about tech innovation risks, start by listening carefully to their specific fears and questions. Provide clear, transparent information about the technology, including benefits, potential risks, and mitigation strategies. Share case studies or examples demonstrating successful implementations. Emphasize a phased approach, starting with small pilot projects to test and adapt before full rollout. Highlight your team’s expertise and commitment to security, compliance, and support. Reassure them that ongoing monitoring and flexibility will address issues quickly, building their confidence in the innovation journey.

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    Djerhy Jn Baptiste

    Cloud, Security & GRC Strategy | Turning Complex Tech into Business Value | CISSP | AWS | CompTIA x7

    • Report contribution

    Tech innovation can feel like a threat to stability, especially for small businesses already stretched thin. I’ve worked with shops still running on routers older than their point-of-sale system. Their hesitation isn’t ignorance, it’s survival instinct. If we want them to move forward, we need to stop pitching “transformation” and start offering continuity. Phased upgrades. Remote-first support. Industry-specific tools that don’t break workflows. The goal isn’t to dazzle, it’s to de-risk.

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