Your service quality is dropping due to automated processes. How will you address this decline effectively?
When automation impacts your service quality, it's crucial to find a balance between efficiency and customer satisfaction. Here are some strategies to consider:
How do you maintain high service standards with automation? Share your thoughts.
Your service quality is dropping due to automated processes. How will you address this decline effectively?
When automation impacts your service quality, it's crucial to find a balance between efficiency and customer satisfaction. Here are some strategies to consider:
How do you maintain high service standards with automation? Share your thoughts.
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Its time for a quality control reboot! We need to blend automation with a human touch, review processes for bottlenecks & fine-tune where needed. Technology is best when it brings people together. So lets just keep the efficiency while ensuring customer experience remains top-notch!
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If service quality is dropping due to automation of processes, then it’s clear that automation has design issues. To correct that please take feedback from customers and your team where quality needs improvement. Analyse each automated process and their journey and see where it has gone wrong. Then fix it with technology and areas where human interaction is needed please do it without involving technology. Once it’s fixed then go again to customers and take their feedback whether there’s actual improvement. Review and feedback should be on continuous basis.