I have implemented a system of tracking completed tasks with in a specific time frame, in comparison to the workload, this has allowed myself to build a case to show that the required level of output cannot be met with the limited number of staff at hand. Further, I keep a record of the pattern of dissatisfaction of clients as a result of targets not being met, this allows for the showcasing of the persistance of the problem. It is also good to exhaust all other options to eleviate the workload problem without resorting to additional staff to show management that other options are not satisfactory, and that additional staff is simply required. Emphasize that it is in the best interests of the company.

To effectively advocate for increased staff support due to overwhelming caseloads, begin by gathering evidence that demonstrates how the current workload impacts efficiency and service quality. Use specific examples and metrics to illustrate delays or hurdles caused by understaffing. Suggest a strategy that outlines how additional staff can address these concerns and propose a trial period to showcase improvements. Engage in open communication with management, linking enhanced support to the organization’s objectives and improved service delivery. Include testimonials from colleagues to reinforce the argument for more resources. Maintain persistence and adaptability, considering part-time or temporary hires

In healthcare, just as in business, if you want more support it will come at a cost. Either real cost if you're recruiting more staff, or in opportunity cost - they could be helping other departments. Whichever the case, the result is always having to show an ROI (Return on Investment) from the support. If your high caseloads are resulting in patient complaints, clinical mistakes and higher turnover of staff, then if you can convey this to management and show that by incurring the cost now, it will actually save the practice money in the longer term. Saving money is straight forward, but you can also cost in reputational risk and patient outcomes, too. Put that way, who would deny the additional staff support?

High caseloads limit the time and attention each client receives, risking delays and reduced quality of care. By advocating for additional staff, you can ensure clients receive the personalized support they need, leading to better outcomes and satisfaction. Overburdened staff may inadvertently miss critical details, while manageable workloads improve accuracy and trust. Emphasize how added staff aligns with your organization’s mission to serve clients effectively, prevents staff burnout, and enhances continuity for clients. Propose practical solutions, such as hiring or resource reallocation, and highlight the long-term benefits for client well-being and organizational success.

Demonstrate productivity vs OT and # if cases per Case Manager per standards of practice. Prove that additional staff will reduce LOS, avoidable days and correct admission status.

In such scenario, in my opinion, documentation is impossible in order to advocate to our company/employer for additional support. We will be asked to prove that we need more colleagues and we will need to do it. Elaborating on how important is the work that we are doing and the goals we've set, we could speak clearly about the need to stick to these goals. To me an employee gets more credits at work by " ringing a bell" on time before the situation gets out of hand instead of the opposite situation. Prevention is the key

To effectively advocate for additional staff support, it's crucial to highlight the impact of high caseloads on both the quality of service provided and staff well-being. Presenting data on current workload levels and how they exceed industry standards can help demonstrate the need. Additionally, sharing specific examples of tasks being delayed or compromised due to the overwhelming caseloads can emphasize the urgency. It’s also helpful to outline the long-term benefits of additional support, such as improved efficiency, reduced burnout, and better outcomes for clients. Fostering a conversation around team collaboration and potential solutions can also strengthen the case for added resources.

Communicate in meetings. Do things only safely, don’t do what you can’t defend if errors/ mistakes happen such as job requiring more than one staff. Record Datix if need is urgent.