How do you celebrate and share the successes and learnings of TQM and employee engagement?

To celebrate and share the successes and learnings from TQM and employee engagement initiatives, start by recognizing and rewarding individual and team achievements through formal awards or informal acknowledgment. Share success stories and improvements in company meetings, newsletters, or on internal platforms to highlight the positive impact of TQM practices. Create opportunities for employees to present their experiences and insights, fostering a culture of continuous improvement. Use data and testimonials to demonstrate tangible benefits and lessons learned, reinforcing the value of engagement and quality management.

Celebrate and share TQM and employee engagement successes through company-wide recognition programs, awards, and internal communications like newsletters or town hall meetings. Highlight key achievements and lessons learned, ensuring they're visible to all employees. Encourage team celebrations, share success stories on digital platforms, and involve employees in presenting their experiences to foster a culture of continuous improvement and collaboration.

During my time in the foam & spring mattress domain, we implemented a "Quality Champion of the Month" award. A team member who made significant strides in improving our production process was honored. This not only uplifted their morale but also set a precedent for others to follow. Such recognitions, even if symbolic, can create ripples of positive change across the organization, making individuals more invested in their roles and the overarching goals of TQM

The challenge with Recognition and Rewards in a truly embedded TQM culture is that everyone probably realizes that everyone was empowered by management to make improvements to unstable or unpredictable or out-of-control processes. KPIs and other MBO&I or arbitrarily defined process outcomes have or should have beautifully united people, the whole team, to work together to create process capability. Team reward and recognition is the only way. No one person only improves or stabilizes a process and establishes a better system. Being part of a team that is empowered like this, drives out fear, breaks down barriers between departments, destroys silos and restores joy and pride of workmanship in the workplace. It's never just one person!

O sucesso para implantação de um sistema de gestão da qualidade depende muito da participação e do engajamento das pessoas, logo adotar uma política de recompensa pode estimular e incentivar a todos da organização. Lembrando que para o sucesso do TQM é preciso envolver todas as partes interessadas e a participação dos colaboradores pode proporcionar melhorias necessárias.

Estoy de acuerdo con el enfoque en el reconocimiento y la recompensa. En mi experiencia, las celebraciones de los éxitos del TQM son más significativas cuando se centran en los logros individuales y en equipo. No se trata solo de premios tangibles, sino también de mostrar agradecimiento público y de compartir las historias de éxito con toda la organización. Esto motiva a otros a alcanzar metas similares y fortalece la cultura de mejora continua.

While working in the beverages industry, we developed an improved filtration technique that drastically enhanced product quality. We highlighted this through a series of workshops across our facilities. The rapid adoption of this practice in other units led to a noticeable improvement company-wide. Disseminating best practices, I found, not only boosts operational efficiency but also reinforces a culture of shared learning and collective growth.

Um sistema de gestão da qualidade é um organismo vivo e, a medida que os colaboradores contribuem com sugestões significativas de melhorias, a tendência é este que este sistema fique cada vez mais robusto. A recompensa para estes colaboradores é importante e também é muito impactante, para o sistema, a divulgação dos colaboradores que contribuíram para essas melhorias, isso pode ser realizado através de comunicação interna, banner, reunião mensal de apresentação de resultados. Isso cria moral elevada, despertar interesse em outros funcionários e sobre tudo, mantém o sistema de gestão atualizado e robusto.

In the furniture manufacturing arena where I contributed, we once launched a product line that, despite our expectations, did not resonate with customers. Instead of sidelining this "failure," we held a retrospective session to analyze the gaps. Insights gleaned led to a revamped, more successful product line. Embracing failures as learning opportunities not only salvaged a setback but also instilled a culture where risks were taken without fear. Failures, when approached constructively, can be stepping stones to success.

Celebrar os resultados obtidos é um meio para promover a motivação e o engajamento das pessoas que estão comprometidas com o processo. É recomendado um planejamento para confraternizar com as pessoas que contribuíram para os resultados planejados. Outro ponto relevante é aprender com os erros e falhas de um projeto, em organizações com ambiente saudável é comum discutir, refletir e analisar as causas dos erros e falhas, essa abordagem contribui ricamente para melhoria da Gestão da Qualidade Total.

Reflecting on my tenure in the nonwoven fabric sector, we faced challenges with a particular machinery's efficiency. Instead of seeking external consultants, we turned to our on-floor technicians for solutions. One team member's innovative tweak enhanced the machine's output by 15%. This approach not only solved our issue but reinforced the belief that the answers often lie within the team. Empowering employees to have a say in problem-solving can lead to impactful, sustainable solutions.

O sucesso da Gestão da Qualidade Total está muito associado com a participação de todos os colaboradores da organização, logo criar dispositivos para envolver e capacitar este pessoal é de fundamental relevância para melhoria continua do sistema de gestão.

In my journey within the foam & spring mattress industry, we initiated quarterly performance reviews, beyond just annual ones. By using balanced scorecards, we could discern patterns and address concerns faster. During one such review, we discovered that while our production had increased, product returns had also risen slightly. This insight helped us fine-tune our quality checks proactively. Regular reflection ensures that teams remain agile, catching discrepancies before they become significant issues.

Para melhoria contínua do sistema de Gestão da Qualidade Total é recomendado uma análise crítica dos resultados obtidos e dos indicadores chaves de performance pela alta direção. Uma boa prática gestão dos resultados é a realização de reunião mensal para apresentação dos resultados de toda organização. Quando identificado o não atendimento dos objetivos planejados, ferramentas de análise e solução devem ser utilizadas. O PDCA é uma das ferramentas para analisar e planejar ações de melhoria, bem como o 5W e 2W para organização as ações a serem realizadas.

Please see my comments above in the first section. SMART Goals and OKRs are truly old school models and methods associated with extreme 'command and control', militaristic cultures. SMART Goals are little more, and not any better, than MBO&I and KPIs that are arbitrarily defined. New goals and objectives should be defined by accurate data gathered to assess process capabilities. If the process isn't capable to produce the desired results, then changing the goal won't make the process more capable. Offering inducements, bonuses, etc. or threats of punishment or loss of recognition because the unstable or incapable process didn't meet the new goal, doesn't improve anything. Compromise and corner-cutting are often the unhelpful results.

Tão importante quanto celebrar e compartilhar os resultados obtidos pela GQT é avaliar criticamente os indicadores chaves de performance e, minuciosamente planejar os objetivos e metas para o futuro. Isso permitirá o envolvimento e a participação do pessoal rumos aos novos desafios. Para estabelecer os novos objetivos e metas para a GQT é importante fazer uso de dados estatísticos e dos indicadores de eficácia e eficiência dos processos de todas partes interessadas com a organização.

Here are some effective ways to celebrate and share these successes and learnings: 1. Recognition Programs 2. Share Success Stories 3. Employee Appreciation Events 4. Continuous Improvement Meetings 5. Training and Workshops 6. Cross-Functional Collaboration 7. Employee Feedback Mechanisms 8. Leadership Involvement

In my experience with TVS group and at current organization, the sharing of the success is to empower the high performance teams and individuals with more challenging opportunities to explore their potential. The attempts made by other performers , should be viewed as part of success and not as setback. This creates a culture of individual ownership and Accountability which is the base for accomplishment of Business Goals.Once you have driven this culture of accountability ,be rest assured that individuals contribute as teams to take on stringent challenging tasks & finally organization achieves the Benchmark result KPIs. Both Topline goals & Bottom line KPIs will be secured towards encompassing Business score card. Embrace culture of "we".