How do you prioritize and select BPI opportunities in your organization?

When choosing Business Process Improvement (BPI) opportunities, it’s important to focus on areas that will make the biggest impact. Start by identifying processes that are slow, costly, or create problems for your team. For instance, at Marcolini Ventures, we once tackled a slow approval process that was delaying our projects. By simplifying the steps and using automation, we saved time and improved efficiency. This focus on high-impact areas helped us see quick results and drive overall growth. As for CICA, it stands for Continuous Improvement and Change Assessment. It’s a method for regularly evaluating and improving processes to keep them effective and relevant.

We prioritize BPI opportunities by focusing on areas that directly impact customer experience and operational efficiency. We use data to identify pain points, but also listen closely to frontline feedback—because that's often where the real improvement potential hides.

A real case of CICA in action is Embraer, which used continuous improvement and frontline feedback to optimize production and administrative processes. By identifying supply chain bottlenecks and aligning financial and technical teams, they reduced operational costs and improved capital turnover. Leadership was key: managers were empowered to drive change and ensure engagement. When data analysis, financial insight, and strong leadership come together, process improvement becomes a strategic lever for long-term value.

CICA stands for the Canadian Institute of Chartered Accountants, a professional accounting organization in Canada. It was responsible for setting accounting and auditing standards, providing education, and certifying Chartered Accountants (CAs). In 2013, CICA merged with the Certified General Accountants (CGA) and the Certified Management Accountants (CMA) to form the Chartered Professional Accountants of Canada (CPA Canada). This unified body now governs the CPA designation, promoting high standards in accounting, ethics, and professional development across Canada’s accounting profession.

Defining your Business Process Improvement (BPI) objectives starts with understanding what you want to achieve and why. Begin by identifying key pain points or inefficiencies in current processes. Align your objectives with overall business goals, such as reducing costs, improving quality, or enhancing customer satisfaction. Make your objectives specific, measurable, achievable, relevant, and time-bound (SMART). Engage stakeholders to gather diverse perspectives and ensure buy-in. Clear, focused objectives provide direction and criteria for success, helping guide improvement efforts effectively and track progress over time.

Medir o desempenho de projetos BPI exige clareza nos KPIs financeiros e operacionais. Indicadores como redução de custos, melhoria no ciclo de caixa, aumento de produtividade e retorno sobre o investimento (ROI) são essenciais para validar o impacto das iniciativas. Ferramentas como Balanced Scorecard e dashboards integrados permitem visualizar resultados em tempo real e alinhar metas entre áreas. Líderes financeiros devem atuar como parceiros estratégicos, garantindo que a análise de dados suporte decisões ágeis e sustentáveis. #GestãoFinanceira #BPI #KPIs #PerformanceManagement #BalancedScorecard #LiderançaPorDados #EficiênciaOperacional

Measuring your Business Process Improvement (BPI) performance is essential to track progress and ensure goals are met. Start by selecting key performance indicators (KPIs) aligned with your BPI objectives, such as cycle time, error rates, customer satisfaction, or cost savings. Collect data before and after implementing changes to compare results. Use dashboards or reports to visualize trends and identify areas needing adjustment. Regularly review performance with stakeholders to celebrate successes and address challenges. Accurate measurement provides insight, drives accountability, and supports continuous improvement for sustained business growth.

Analyzing your Business Process Improvement (BPI) gaps and opportunities begins with mapping current processes to identify inefficiencies, bottlenecks, or errors. Collect data through observations, interviews, and performance metrics to understand where gaps exist between current and desired outcomes. Engage stakeholders to gather insights and validate findings. Look for opportunities to streamline workflows, reduce costs, or enhance quality. Prioritize gaps based on impact and feasibility. This analysis forms the foundation for targeted improvements, helping your organization optimize processes, increase efficiency, and achieve better results.

Improving your Business Process Improvement (BPI) processes involves several key steps. First, clearly define goals aligned with business objectives. Next, map and analyze current workflows to identify inefficiencies or bottlenecks. Engage stakeholders for input and foster collaboration. Implement changes using proven techniques like automation, standardization, or training. Monitor results with relevant metrics to ensure effectiveness. Encourage continuous feedback and adapt as needed. Document improvements and share successes to build momentum. By systematically refining processes, you enhance efficiency, quality, and customer satisfaction, driving sustained organizational growth.